Enterprise New Business Sales


Company:	Route 101 Limited
Salary:	£80,000 to £120,000 a year
Hours:	Full-time
Working pattern:	Remote
Job type:	Permanent
Posting date:	1 Sept 2026
Closing date:	1 Oct 2026

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Summary

Route 101 is a leading UK cloud customer-experience and communications specialist, helping organisations transform how they serve customers and empower employees. We combine market-leading technology with deep consulting, implementation, managed-service and consulting expertise to deliver measurable customer and commercial outcomes. Our portfolio spans cloud contact centre, omnichannel engagement, workforce engagement, secure payments, analytics, automation, agentic & conversational AI. We work with leading vendors including NiCE, Zendesk, Calabrio, PolyAI and Omilia, enabling clients to bring voice, digital and AI-powered service together into more seamless customer journeys.

This is an opportunity to join a business operating at the forefront of CX transformation, where enterprise customers are actively investing in AI, cloud platforms and smarter service operations. You will work alongside experienced specialists and strategic technology partners, helping senior customer leaders turn complex service and technology challenges into tangible improvements in experience, efficiency and resilience.

The Enterprise New Business Sales is responsible for winning new customers and driving profitable growth across Route 101’s CX, contact-centre, AI and managed-service portfolio. The role will create, qualify and close complex enterprise opportunities, building senior relationships and positioning Route 101 as a strategic partner for customer-experience and technology transformation.

Key Responsibilities

Create and convert new-logo opportunities through targeted account development, executive networking, partner relationships, events, referrals, and account-based prospecting.

Develop account-entry plans for priority prospects, identifying business challenges, stakeholders, compelling events and potential routes to value.

Lead complex sales cycles from initial discovery through solution design, commercial negotiation, contract signature, and implementation handover.

Build trusted relationships with senior stakeholders across CX, operations, IT, digital, finance, procurement and executive leadership.

Run effective discovery to understand customer priorities, technology environments, transformation plans and commercial objectives.

Articulate compelling value propositions and business cases that demonstrate measurable improvements in customer experience, operational efficiency, resilience, employee experience, and cost to serve.

Coordinate Route 101 specialists, technology partners and internal teams to develop customer-focused solutions and pursuit strategies.

Maintain accurate account plans, stakeholder maps, opportunity strategies, mutual action plans, pipeline data, and forecasts.

Lead commercial negotiations while protecting margin, contractual position, and long-term customer value.

Remain engaged through mobilisation to ensure a high-quality transition from sales to implementation.

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