Service Delivery Agent
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | B37 7ES |
| Job type: | Permanent |
| Posting date: | 26 Aug 2026 |
| Closing date: | 25 Sept 2026 |
Summary
ROLE: Service Delivery Agent
HOURS: [Insert Hours]LOCATION: HMRC Contract - [Insert Location]
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Service Delivery Agent who will be responsible for managing the flow of requests received, ensuring a continuous and efficient service that meets customer needs while making full use of available information and equipment.
Role Responsibilities:· Generate and distribute work requests, work orders and manageable task documents to inform and notify service delivery areas and individuals of output requirements.
· Update systems and databanks to ensure all planning and scheduling systems are fully maintained, up to date and accurately reflect the latest status, baseline data, resources and contract requirements.
· Undertake a range of customer-related activities, including dealing with complaints, explaining options and describing product or benefit features.
· Schedule resources effectively and efficiently to meet work requirements, ensuring skill sets are allocated appropriately to maximise utilisation and efficiency of activity delivery.
· Complete and update quality and safe working documents, including quality documentation and safe working permits, and provide information registers as required.
Required Qualifications:Applicants must meet the below defined requirements for the role.
· Experience of managing and prioritising workloads within a fast-paced service delivery, helpdesk or scheduling environment.
· Strong administrative and organisational skills with the ability to maintain accurate records, systems and databases.
· Excellent customer service and communication skills, with the ability to deal professionally with internal and external stakeholders.
· Ability to work under pressure and meet challenging deadlines while maintaining service level agreements (SLAs).
· Competent in planning, scheduling and resource allocation to support operational requirements.
What's in it for you?· Opportunity to work within a supportive and collaborative team environment.
· Training and development opportunities to support your career progression.
· The chance to contribute to delivering essential services that support customers and communities.