Operations Manager Retail (Public) Catering North
| Company: | ISS Facilities Services |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | UK, B37 7YN |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 20 Aug 2026 |
| Closing date: | 19 Sept 2026 |
Summary
Operations Manager Retail (Public) Catering North
Contract: Healthcare
Location: Birmingham, Bolton or Stoke
Hours of work: 40
Contract Type: Permanent
We are seeking an experienced Retail Operations Manager with a strong public catering and food service background to oversee the consistent delivery of high-quality food service and retail standards across healthcare sites.
This regional role is responsible for ensuring operational excellence, customer satisfaction, compliance, and financial performance while maintaining a visible presence across the business.
Job Description
We are seeking a proactive and influential leader who can manage and develop site teams, drive continuous improvement, and support site mobilisation activities.
The successful candidate will focus on efficiency, profitability, service standards, and retail excellence while working closely with cross-functional teams to achieve business objectives.
Key Responsibilities
Develop and execute retail strategies that align with healthcare goals and improve site performance.
Oversee budgets, P&L performance, and financial targets to maximise profitability across multiple sites.
Lead, coach, and develop site teams to maintain high standards of service, compliance, and customer engagement.
Ensure adherence to health, safety, and regulatory requirements across all locations.
Analyse key performance metrics, identify opportunities for improvement, and implement effective solutions.
Collaborate with commercial, culinary, and marketing teams to optimise product range and service quality.
Support site mobilisation activities and ensure compliance with company policies and operational standards.
Drive customer satisfaction, retention, and positive brand perception through service excellence initiatives.
Professional and Personal Competencies/Qualifications
Strong food service and public catering expertise.
Previous Regional Operations or Business Excellence experience.
Proven managerial experience within the food service or retail industry.
Demonstrated experience managing daily operations across multiple sites.
Strong budget management, P&L, and cost control experience.
Influential, proactive, and solutions-focused approach.
Excellent communication and stakeholder management skills.
People-focused leadership style with the ability to recruit, develop, and retain talent.
Flexible and willing to be onsite and visible within the business.
Full UK driving licence required due to travel requirements (car/car allowance provided).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
