Workplace Experience Manager
| Company: | ISS Facilities Services |
|---|---|
| Salary: | Not specified |
| Hours: | Part-time |
| Location: | Birmingham, B3 3AG |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 30 Jul 2026 |
| Closing date: | 29 Aug 2026 |
Summary
Workplace Experience Manager
Contract: Professional Services, Production & Technology
Location: Birmingham | Midlands and South West coverage
Hours of work: 40
Contract Type: Permanent
We are seeking a Workplace Experience Manager who will play a pivotal role in ensuring the smooth and efficient operation of a high-performing workplace.
Working closely with the Regional Workplace Services Managers and Key Account Manager, you will support the delivery of exceptional building services while creating a safe, welcoming environment that enhances employee wellbeing and productivity.
Job Description
We are seeking a proactive and autonomous individual who can identify opportunities for improvement, implement best practices, and ensure compliance with operational standards.
Through effective collaboration with colleagues, clients and stakeholders, you will directly influence workplace quality, operational continuity and overall service delivery.
Key Responsibilities
Lead and oversee workplace services across multiple sites, ensuring high service standards and operational excellence.
Coordinate day-to-day cleaning and workplace operations, proactively resolving issues and maintaining service quality.
Act as the main point of contact for clients, building strong relationships and ensuring services align with business needs.
Lead, coach and support regional workplace teams, driving performance and continuous improvement.
Monitor and manage budgets to ensure efficient and cost-effective service delivery.
Oversee supplier performance and service contracts, ensuring value and compliance with agreed standards.
Ensure compliance with health and safety, ESG and workplace policies across the portfolio.
Analyse performance data, monitor KPIs and SLAs, and implement improvements that enhance the workplace experience.
Professional and Personal Competencies/Qualifications
Strong leadership and people management skills, with the ability to motivate, develop and support teams.
Excellent stakeholder and client relationship management skills.
Operational facilities or workplace management experience across multiple sites.
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Financial awareness, including budget management and supplier or contract oversight.
Strong analytical and problem-solving abilities, using data to drive performance and continuous improvement.
Knowledge of health and safety, compliance and ESG or sustainability practices.
Excellent communication and influencing skills, with the ability to build effective relationships at all levels.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
