Digital Automation Specialist
| Company: | NHS Jobs |
|---|---|
| Salary: | £49,387 - £51,932 |
| Hours: | Full-time |
| Location: | Worcester, WR5 1DD |
| Job type: | Permanent |
| Posting date: | 15 Aug 2026 |
| Closing date: | 31 Aug 2026 |
Summary
Job Purpose: To lead the design, development, testing, implementation, and support of complex Robotic Process Automation (RPA) solutions that improve efficiency, productivity, and service delivery across the Trust. The postholder will provide specialist expertise in automation, ensuring solutions are secure, reliable, cost-effective, and aligned to organisational standards, governance requirements, and strategic objectives. The role will support both clinical and corporate transformation by delivering robust automation solutions, contributing to service improvement, and providing expert advice, training, mentorship, and day-to-day support to junior roles and colleagues across the department. Key Duties: Lead the design, development, testing, implementation, and support of complex RPA solutions across the full development lifecycle. Work with stakeholders across the organisation to understand service needs, analyse workflows, and develop functional specifications for automation solutions. Communicate complex technical concepts in a clear and accessible way to technical and non-technical audiences. Develop and maintain secure, robust, reliable, and responsive automation solutions in line with Trust policies, governance requirements, and industry best practice. Ensure automation solutions maintain system security, data integrity, resilience, and business continuity requirements. Support the planning and management of changes to automations and related systems, ensuring appropriate change control processes are followed. Participate in relevant governance processes to ensure solutions are appropriately tested, assured, approved, and safe before deployment into live environments. Monitor the performance, availability, and reliability of automation services, taking corrective action where required and contributing to service reporting and capacity planning. Work with customers and stakeholders to develop automation specifications for review and sign-off. Provide specialist advice and technical leadership on RPA, development standards, tooling, and service improvement. Develop, implement, and maintain standards, processes, controls, and documentation for automation development, testing, release, support, and maintenance. Liaise with infrastructure teams, suppliers, and other technical colleagues to support the delivery of automation projects. Support project delivery by working closely with project leads, developers, and wider digital teams to ensure deliverables are completed to time and quality standards. Promote continuous improvement in the quality, performance, and delivery of RPA services and identify opportunities for future development. Provide training, mentoring, technical guidance, and day-to-day support to junior roles and other colleagues in the department. Contribute to service planning, performance management, risk management, and governance arrangements within the RPA service. Ensure automation services are delivered in line with agreed service standards and service level expectations. Work collaboratively with colleagues to identify, manage, and mitigate risks associated with automation services. General Duties: Provide advice and guidance to colleagues on business analysis approaches, automation opportunities and good practice. Keep up to date with developments in automation, AI and digital analysis techniques, sharing learning with the wider team. Undertake other duties appropriate to the level and responsibilities of the role.