Senior Retail Manager


Company:	TUI Group
Salary:	Not specified
Hours:	Full-time
Location:	Sutton, SM1 1NL
Job type:	Permanent
Posting date:	11 Aug 2026
Closing date:	8 Sept 2026

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Summary

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Senior Retail Manager at our Sutton store, you’ll lead a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our commitment to provide exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including, weekends, bank holidays and evenings.

ABOUT OUR OFFER

- TUI offers much more than just a starting salary of £32,500

- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes

- Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off

- Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career

- Investment in your development and career progression

- Pension scheme and life assurance.

ABOUT THE JOB

- Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings

- Support and develop your team to be proactive in resolving questions or complaints. If things go off track, you’ll be confident to step in and take ownership

- Drive footfall and customer retention through strategic thinking to spot opportunities with a clear commercial plan to grow our business

- As technology advances so does TUI, you’ll work with a variety of systems empowering you to exceed performance goals and enhance our customers’ digital journey

- Effectively inspire your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’

- Recruit and retain talent maintaining high levels of engagement and low levels of attrition.

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