Online Travel Sales Booking Administrator
| Company: | Specialist Holidays Group |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Working pattern: | Remote |
| Job type: | Permanent |
| Posting date: | 11 Aug 2026 |
| Closing date: | 10 Sept 2026 |
Summary
Travel Sales experience is essential.
The Online Booking Administrator will work as part of a team to ensure that any online bookings which may fail as a result of any technical or supplier-led issues are quickly and efficiently identified, resolved, processed and administered to maximise sales. This will be achieved through your determination to identify the issues at hand, sometimes speaking to customers to identify their needs through effective questioning, and you will continuously work towards and exceed the targets you have been set. Attention to detail is key and you will facilitate and process customer payments securely ensuring all information obtained, inputted, and verified is accurate at all times. You will strive to deliver exceptional customer service representing both our successful brands. Ultimately, your aim is to drive repeat custom by providing outstanding service and building strong rapport.
Key responsibilities
Identifying failure issues and reporting through to the correct internal channels
Utilising multiple supplier systems in order to re-book customers holidays
Process customer payments securely and accurately
Loading accurately into our back-office system
Continuously working towards and exceed booking targets
Ensuring all information obtained, inputted, and verified is accurate at all times
Striving to deliver exceptional customer service