Team leader / Scheduling manager LBS-009 - Housing


Company:	SOHL ASSOCIATES LIMITED
Salary:	£22 - £22.86
Hours:	Full-time
Location:	Southwark, SE15 6TH
Working pattern:	On-site
Job type:	Temporary
Posting date:	21 Jul 2026
Closing date:	20 Aug 2026

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Summary

To lead, oversee and supervise a team of staff coordinating the planning, scheduling and overall administration of repair appointments / programmed works - ensuring that suitably qualified operatives are correctly and efficiently allocated and deployed to maximize the operational efficiency.

To ensure that any follow up work, inspections, variations, etc are logged, processed and actioned as required on behalf of the operatives / managers, by procedure or instruction to ensure a satisfactory conclusion to the appointment.

Provide leadership and management to the administration team supporting the repairs service to deliver ongoing improvements to the financial efficiency and service delivered to our residents.

PRINCIPAL ACCOUNTABILITIES

To be the focal point for the Southwark Repairs operational support, working closely with all relevant delivery and senior managers. Provide strong leadership and management support in the delivery of scheduling and administration of the operational works.

To ensuring effective planning, development, organisation and prioritisation of workloads to ensure effective and efficient operations across the team as a whole.

To design, introduce and implement a repairs / works delivery process that achieves and exceeds performance targets and expectations.

To oversee the scheduling of all appointments and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes.

Responsible for the training & development of staff in accordance with Performance Management, including CPD, objective and target setting and the delivery of work plans.

To communicate with customers to discuss and resolve repairs issues.

To respond to complex and high profile stakeholder queries - providing repairs knowledge and guidance to resolving issues.

Lead on the diagnosis of problems in the repairs delivery process and identify and implement solutions.

Ensure that the dynamic appointment scheduling system database is accurately maintained and managed - observing good system housekeeping, user maintenance, and best practice at all times.

Identify of new ways of working that will improve the service to residents and improve business efficiency.

Note: The duties as listed above are not set out in order of priority, and other tasks commensurate with the grade of the post may be required of the potholder.

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