LED - Junior Clinical Fellow in AAU | Isle of Wight NHS Trust
Isle of Wight NHS - Newport
£55,355 per annum
ContractFull time
We are recruiting for anLEDJunior Clinical Fellow who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards “great people, great place”. The successful candidate will work clinically in all aspects of acute medicine, supported by an expanding and innovative team who provide expert assessment and management of acute medical patients. The dedicated team includes 5 Acute Consultants, Acute Registrars, Specialty Doctors, FY1 and FY2s in addition to diverse MDT professionals. We are passionate about providing excellent CARE, which is why our values areCompassion,Accountable,Respect andEveryone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services. We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process. This role is until 3rd August 2027 Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today. This is an exciting opportunity for ambitious doctor to join our department in the provision of acute medical services across AAU, SDEC and ED in-reach. This post would be ideal for those planning to pursue a career in Acute and General Medicine and candidates will gain invaluable experience in the acute medical setting. With a supportive training and learning environment and robust consultant and registrar presence, candidates will have the opportunity to develop and consolidate hands-on practical procedural skills and specialist interests. The department can offer multiple opportunities, including tailored career orientated road maps, help build portfolios to enter training successfully and options for SAS development and CESR pathways. The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users. Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust’s beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you. The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions. Our 2020-2025 strategy sets out to ensure that we continue to be a provider of excellent and compassionate care. As part of this strategy, we are proactively taking steps to ensure that we recruit and retain the highest quality of talent to provide CARE and we would welcome applications from under-represented groups to ensure our Trust is an inclusive and diverse employer. • Provision of junior support to the Medicine services. • To provide daily care, management, and discharge of AAU,SDEC and ED in reach • Shared role in delivery of teaching & training to junior doctors & non- medical • Active participation in Clinical Governance, audit & research activities of these services. • Administrative tasks for these services • Keeping up to date & participating in CME & CPD Participation in annual appraisals & job planning. This advert closes on Tuesday 3 Nov 2026
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Clinical Case Manager - BANK | Frimley Health NHS Foundation Trust
Frimley Health NHS Foundation Trust - Camberley
£31.37 per hour including HCAS & WTD
PermanentFull time
We are seeking an adaptableBank CHC Clinical Case Managerto join our team on a flexible basis. In this role, you will provide senior clinical leadership and manage complex pathways under the CHC National Framework. This is a varied and influential clinical role encompassing CHC assessments and reviews, Fast Track pathways, care planning and commissioning, complex case management, appeals and retrospective reviews. You will provide specialist clinical expertise while helping ensure individuals receive high-quality, person-centred care that reflects their assessed needs. Working alongside clinical colleagues, system partners and the AACCC Senior Leadership Team, you will contribute to service improvement, performance, governance and the effective implementation of the National Framework for NHS Continuing Healthcare. We are looking for an experienced, confident and compassionate clinician with strong knowledge of CHC and NHS Funded Nursing Care and evidence of clinical leadership. Current professional registration with an appropriate regulatory body is essential, and the successful candidate will be required to undertake an Enhanced DBS check. If you are ready to combine your clinical expertise with leadership, improvement and complex case management, we would love to hear from you. As aBank CHC Clinical Case Manager, you will provide specialist clinical expertise acrossNHS Continuing Healthcare (CHC), Funded Nursing Care, and complex individualised commissioning. You will support the effective implementation of theNational Framework for NHS Continuing Healthcareacross various clinical workstreams, including Fast Track Pathway assessments, reviews, care planning, appeals, and retrospective reviews. Working with theSenior Leadership Team, you will contribute to service performance, quality governance, and patient outcomes. You will manage clinical and operational risks, analyse complex information, and support policy development and service improvements. The role involves contributing to resource, business, and financial planning, ensuring accurate reporting, and providing leadership through staff induction, training, and multidisciplinary partnership working. You willwork autonomously, applying professional clinical judgement to complex situations while maintaining confidentiality and aperson-centred approach. Visa Sponsorship: This position isnot eligiblefor Skilled Worker visa sponsorship. Applicants must already hold theright to work in the UKfor the full duration of the contract. Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Enjoy flexible working, with opportunities to work from home to fit your lifestyle, while supporting people with complex health and care needs. Our great benefits include 12.07% holiday pay, access to the NHS Pension Scheme, coaching and support from the AACCC team to develop your skills and confidence, plus savings through Vivup and the Blue Light Card. Join a supportive team and make a real difference to patients and local communities too. Frimley Health Trust benefits on Vimeo The post holder will be responsible for assisting the AACC Senior Leadership Team with leadership, implementation and management of the National Framework for Continuing Healthcare and Funded Nursing Care. The role will require travel on occasions; Access to transport is therefore necessary, be it personal or public. This advert closes on Tuesday 3 Nov 2026
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Strategic Procurement Manager
ESSENTIAL EMPLOYMENT LTD - Surrey, South East
£500 to £500 a day
On-siteContractFull time
Strategic Procurement Manager needed in Surrey Paying £500 per day ref 140141 Full time hours on a temporary basis Key Responsibilities Develop and deliver strategic procurement plans with a two-year planning horizon for a major spend category. Lead complex, high-value procurement and commercial projects from concept through to contract award and implementation. Manage procurement exercises covering goods, services, and works contracts, often with values ranging from £50m to £100m. Ensure compliance with Public Procurement Regulations, Procurement Standing Orders, and relevant legislation. Advise Directors, Heads of Service, and senior stakeholders on procurement strategy, commercial opportunities, and routes to market. Drive continuous improvement, innovation, and value for money through effective procurement solutions. Deliver social value objectives through procurement activity in line with policies. Lead category management activities including market analysis, commercial assessments, supplier engagement, and strategic sourcing. Monitor project delivery, procurement benefits, savings, and outcomes, ensuring these are accurately reported. Build and maintain strong relationships with internal clients, suppliers, elected members, and external partners. Represent the organisation at regional and national procurement forums and industry events. Contribute to the development and enhancement of procurement services across the partnership. If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared
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Live-in Nanny in London, Job ID J22DA0
Little Ones UK Ltd - London
£50,000 to £60,000 a year
On-sitePermanentFull time
The family based in Kensington, London, is seeking a caring and reliable Full-Time Nanny to provide dedicated care for their baby and toddler. The ideal candidate will be experienced in childcare, with the ability to manage all general nanny duties, support the children's daily routines, and prepare healthy, nutritious meals. An Arabic or French speaker would be highly preferred. The family is also looking for someone flexible and happy to accompany them on international trips during their holidays. A valid first aid qualification is a must for this role. Working hours: Monday to Saturday, 60 hours per week Accommodation: Own room and bathroom Duties include: Looking after the children’s needs, welfare, development, health and safety Supervision of the children at all times in your care Taking them to and from activities and play dates Changing nappies, cleaning and sterilising bottles Bathing the children and preparing for nap time or bedtime routine This Kensington-based family is looking for someone who can start in January. To learn more about this Live-in Nanny role in London, please apply and a consultant will contact you with more information.
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Estates Services Operative - Bulk Waste Driver
Riverside - London
PermanentFull time
Job Title: Estate Services Operative-Bulk Waste Driver Contract Type: Permanent Salary: £27,150.59 per annum Working Hours: 35 Hours per week Working Pattern: Monday-Friday 8am-4pm Location: Millwall, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you’ll make as a Estate Services Operative-Bulk Waste Driver You will attend various sites owned and managed by The Riverside Group to maintain and monitor communal and external spaces, including the safe collection, loading, transportation and removal of bulk waste and fly-tipped items. About you We are looking for someone with: • You will need a full UK drivers licence • Appropriate competency-based training and experience. • Knowledge and experience of the correct use of Personal Protective Equipment (PPE). • Awareness of risk assessment, including risks to residents, colleagues and members of the public during operations. • Understanding of safe manual handling practices when collecting, loading and moving bulk waste. Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. Role Profile • Attend allocated sites and carry out scheduled bulk waste collections. • Clear fly-tipped rubbish and other waste from allocated sites where required. • Keep car parks, bin stores and communal external areas clear and tidy as part of bulk waste operations. • Clear bin areas where required following missed collections. • Safely load, secure, transport and unload bulk waste using the company vehicle and equipment provided. • Drive the allocated company vehicle between sites to undertake scheduled bulk waste collections and operational duties. • Carry out required vehicle checks and report any vehicle defects or safety concerns in accordance with Riverside procedures. • Use appropriate manual handling techniques, Personal Protective Equipment (PPE) and equipment when collecting and moving bulk waste. • Report all site-related matters to management, including health and safety concerns and issues affecting the condition or maintenance of the site. • Maintain positive and professional relationships with residents, customers and colleagues at all times. • Provide cover for colleagues during periods of sickness or annual leave. This may include undertaking additional reasonable duties as required. • Follow relevant health and safety procedures and safe systems of work and use the required Personal Protective Equipment (PPE). Person Specification Knowledge, Skills and Experience Essential • Appropriate competency-based training and experience. • Knowledge and experience of the correct use of Personal Protective Equipment (PPE). • Awareness of risk assessment, including risks to residents, colleagues and members of the public during operations. • Understanding of safe manual handling practices when collecting, loading and moving bulk waste. • A valid driving license is appropriate for the vehicle being driven. • Ability to safely operate the allocated company vehicle and undertake basic vehicle safety checks. • Ability to safely load, secure and transport bulk waste, equipment and materials. • Understanding relevant health and safety requirements when carrying out bulk waste operations. • You will need a full UK drivers licence Desirable • First Aid at Work or similar qualification. • Relevant health and safety certification.
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CSC Advisor
Riverside - Liverpool
PermanentFull time
Job Title: Customer Service Advisor Contract Type: Permanent Salary: £27,726.42 (£30,472.75 is achieved after 12months successful performance in the role) Working Hours: 35 Working Pattern: Sunday to Monday shift rota from 07:00am to 10:00pm including bank holidays (Rotation 2) Location: Speke, Liverpool Why Riverside? At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first. Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families. If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role. To apply please attach a cover letter and CV. Please note we make close the advertise early A Day in the Life • Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound) • Think on your feet to solve a problem ensuring the best possible outcome for our tenants • Work in collaboration with other internal and external teams to provide effective outcomes • Have the confidence to handle challenging calls including customer dissatisfaction and complaints • Accurately recording and maintaining customer records on our CRM system • Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered • Have a good working knowledge of our policies and procedures • Liaising with other areas of the wider business to ensure speedy resolutions • Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person needs help • Be flexible to business changes, tasks and processes and being adaptable to your workload What You’ll Need • Enthusiasm and passion bringing energy to the role • You’re a “people person” and know that there is an art to engaging positively with our customers whilst working on the right resolution for them • Display confidence on the phone in speaking to strangers and getting to grips with their query • The ability to problem-solve with a positive and proactive approach • Ability to move between media channels and support other areas as and when required • Positive mindset to want to help change the lives of our customers • Confidence to put forward your ideas and suggest new ways of working • You’ve got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward! • Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers • Computer and IT literate to navigate multiple systems and software applications What We Will Offer You • Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed • Competitive Pay and Generous Pension • 28 Days Holiday plus Bank Holidays • Investment in your learning and development • Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury’s • Extensive induction programme to set you up for success • Opportunities for growth, development and career advancement • Opportunities to give back to the community and take part in volunteering days and charity events • Annual Star awards to reward and recognise the fantastic contributions of our people • Modern office space with private parking • Free hot drinks Are you ready to make a difference? If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family! Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Apply today and join us in enhancing the everyday lives of our customers! Recruitment Process Two stage process to include Group Assessment Centre followed by Competency Based Interview for successful candidates.
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Day Concierge & Security Assistant
Riverside - Derby
PermanentPart time
Job Title: Day Concierge & Security Assistant Contract Type: Permanent Salary: £26,227.50 Per Annum, Pro Rata Working Hours: 30 hours per week Working Pattern: Thursday 7.30am - 3.30pm, Friday 7.30am - 3.30pm, Saturday 7.30am - 3.30pm, Sunday 7.30am - 3.30pm. Location: Newstead house, Derby. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Day Concierge & Security Assistant The Concierge and Security Assistant will work across a defined geographical area delivering a high quality service to Riverside Customers. About you We are looking for someone with: • Experience of working in a customer focused environment • To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required. Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays (Pro Rata) • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
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Income Generation Officer
Port Sunlight Village Trust - Wirral, Great Britain
from £18,000 a year
HybridPermanentPart time
Port Sunlight Village Trust is an independent charity and custodian of one of the finest surviving examples of an industrial worker village in the world and an important national heritage asset. We look after the village for the benefit of everyone who lives, works and visits here. We are funded primarily by rental income from residential and commercial properties, alongside visitor and retail income, grants and donations. This is a varied and rewarding fundraising role working alongside colleagues in the Trust’s commercial, heritage, education, community and conservation teams, working collaboratively to grow support and awareness of our charity’s work. You will deliver our day-to-day fundraising activity, which includes researching, identifying and applying for funds, developing one-off and recurring donation opportunities, and supporting colleagues with funding applications for projects. Working as part of the Communications and Development team, you will help to raise the profile of our organisation as custodian of Port Sunlight, and ensure that village residents, businesses, relevant groups and key stakeholders are aware of and engaged in our fundraising priorities. Key Accountabilities: Deliver the charity’s overarching fundraising strategy, working with the Head of Communications and Development Maintain and develop donation products across all channels Develop and deliver bespoke fundraising strategies for key projects Research funding opportunities that align with our strategic aims Coordinate and track funding applications, and writing applications or supporting colleagues with applications Work closely with colleagues to develop and deliver fundraising events and activities that align with our strategic aims and increases income Monitor and report on fundraising performance against targets Build a portfolio of funders, potential funders and supporters using our CRM Be involved in commercial income generating activity where appropriate How to Apply A full Job Description and Person Specification can be found on our website, along with the supporting documents required to apply for this position: https://portsunlightvillage.com/job-opportunities/ To apply, please email the following documents to recruitment@portsunlightvillage.com: CV Completed Supporting Statement Completed Equity, Diversity and Inclusion Monitoring Form (optional) Please note that applications will only be considered where a CV and Supporting Statement have been submitted to recruitment@portsunlightvillage.com
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CSC Advisor
Riverside - Liverpool
PermanentFull time
Job Title: Customer Service Advisor Contract Type: Permanent Salary: £27,726.42 (£30,472.75 is achieved after 12months successful performance in the role Working Hours: 35 Working Pattern: Sunday to Monday shift rota from 07:00am to 10:00pm including bank holidays Location: Speke, Liverpool Why Riverside? At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first. Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families. If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.
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Commercial Property Advisor
Riverside - Liverpool
PermanentFull time
Job Title: Commercial Property Advisor Contract Type: Permanent Salary: £34,278.24 per annum (£37,887.41 is achieved after 12 months successful performance in the role) Working Hours: Full time 35 hours Working Pattern: Monday to Friday Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Commercial Property Advisor You will be responsible for the day-to-day operations of our commercial property portfolio in the North West of England, being the first point of contact for all commercial tenants, caretakers, contractors, and agents. Provide an excellent customer focused, professional service to customers, ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices, and rents are issued in a timely manner and addressing as required any queries in relation to these. You will support the Commercial Property Manager in marketing commercial property, negotiating rents and property transactions on our portfolio ensuring rents are maximised, voids are minimised and that the transactions represent the best long-term strategy for group. Advise and implement lease terms, statutory measures and Riverside group policies relevant to the management of the commercial portfolio. About you We are looking for someone with: • Experience working in property / housing management. An understanding and working knowledge of relevant legislation: landlord / tenant statutes / responsibilities. Contract law relating to leases. • Ability to generate strong working relationships with internal customers, tenants, and professional advisers. • To be numerically and financially proficient • Good level of IT skills and literacy • Knowledge of the commercial property sector Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile •You will be responsible for the day-to-day operations of our commercial property portfolio in the North West of England, being the first point of contact for all commercial tenants, caretakers, contractors, and agents. •You will provide an excellent customer focused, professional service to customers, ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices, and rents are issued in a timely manner and addressing as required any queries in relation to these. •You will support the Commercial Property Manager in marketing commercial property, negotiating rents and property transactions on our portfolio ensuring rents are maximised, voids are minimised and that the transactions represent the best long-term strategy for group. •You will work closely with other property management, repairs, and estate teams to ensure properties are well managed and the environment is well maintained. Responding to and managing repairs queries as required •To advise and implement lease terms, statutory measures, and Riverside group policies relevant to the management of the commercial portfolio. •To assist with the collection of all rents, ground rents, service charges, and other property charges and recovery process, ensuring this is effective and efficient. To be responsible for the correct and accurate management of all service charge, rent and deposit accounts. •You will work closely with other colleagues across the business, in particular, in Housing Operations, Finance, Property Services, Fire Safety, Asset Management, Customer Services, Development and any Riverside agent to ensure the efficient and effective provision of services to all residents. Role requires you to: Provide an excellent customer focused service for Riverside’s customers, clients, and properties in management. • To act as the first point of contact for all tenant queries and those raised by prospective tenants • To action maintenance requests, raise works orders; arrange access for contractors in a timely and efficient manner, ensuring good communication and accurate exchange of information between Landlord, tenant, and contractors. • To arrange post repair inspection and any other forms of monitoring to allow assessment of contractor performance. • sending relevant information packs and arranging / carrying out viewings. • To ensure that all new rental properties are correctly added to systems. • To collect and compile statistical information as required, including on performance indicators and collating performance reports for the service. • To undertake site visits, home visits and any other outside meetings as required to fulfil the requirements of the post. • To deputise as requested for the Commercial Property Manager Proactively manage the commercial property portfolio - including marketing, letting, maintenance, compliance and landlord / tenant functions. • To carry out all property management tasks as directed by manager or other appropriate senior manager. • To carry out end of tenancy inspections, action any necessary repairs, dilapidations, negotiations, and record and process any deposit deductions in conjunction with the tenant, keeping them always informed. • To work as required to address incidents of ASB where they involve or affect a customer, plus to assist as required with incidents relating to other properties. To ensure effective working on ASB with other property management staff and as required take the lead on relevant ASB cases or assist in other cases as is necessary. • Ensure compliance with health and safety regulations. • To manage parking controls at Riverside Group managed sites to maintain up to date records relevant to all customers and customer contact details. • To liaise closely with legal representatives to produce legal documentation. • To arrange post repair inspection and any other forms of monitoring to allow assessment of contractor performance. • To execute renewals and lease terminations including dilapidations for the commercial portfolio • To carry out end of tenancy inspections, action any necessary repairs, dilapidations, negotiations, and record and process any deposit deductions in conjunction with the tenant, keeping them always informed. • To ensure that regular estate and property inspections are carried out, taking prompt and effective action to rectify any issues in line with targets, policies, and procedures. • To code invoices through the Riverside invoicing system and pass to relevant person within the team to authorise for payment. Monitor commercial tenant performance and maintain accurate records; escalating and enforcing leases as required. • To arrange check ins and check outs of rental tenants and keep a central record for all leases. To ensure that all files have a signed check in/check out report and sign off authorisation sheet where applicable. • Prepare relevant financial paperwork and ensure this is filed and processed correctly, to complete completions, arrears procedures, registering and returning deposits. • To ensure all repairs re-charges are marked on the tenancy file as appropriate. • To maximise6 income by meeting personal and organisational performance targets, objectives, and service levels. • To monitor and maintain a portfolio of accounts on a regular basis as allocated in accordance with procedures and audit requirements. Identify new and existing cases in arrears, take early action to minimise arrears, undertake administration of the portfolio, collect income, and make arrangements with debtors to pay outstanding debts. • Assist in issuing invoices as required. • To maintain and update in line with GDPR, accurate information on the property portfolio in relation to individuals, addresses, contracts, tenancies, and properties including unit, block and estate / scheme information and their relevant assets. • To deal with and respond to complex correspondence / and formal complaints from customers. To reply fully and with regard to customer service requirements in the timeframe specified to all such enquiries. To investigate and resolve disputes, including providing advice and information to customers. • To undertake detailed preparation for court action including court documentation in accordance with the Civil Court Procedures. Where necessary attend court for hearings to represent Riverside Group interests. To monitor adherence to the terms of any Court Orders, identifying and reporting any breaches • To carry out all landlord/freeholder management tasks as directed • To work closely with the Service Charge and Rents team to contribute as necessary to reviews of estate services and service charges, and to assist with the process of constructing accurate rents and service charges. • To ensure all documentation and customer communication is stored accurately on company systems. Other Information • You will be required to work a 35 hours per week, Monday to Friday. Core hours are 10am -4pm with flexible working around. • Hybrid / remote working considered for the right candidate. • Main place of work is Riverside’s office 2 Estuary Boulevard, Estuary Commerce Park, Liverpool L24 8RF. Occasional visits to Riverside’s London offices may be required. • You will be required to visit and travel to various locations and properties around England, in order to carry out your duties. The majority of properties are in the North West however visits to Bristol (in the South) and Newcastle (in the North) may be required from time to time. • From time to time, you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager. Person specification Knowledge, Skills and Experience Essential • Experience working in property / housing management. An understanding and working knowledge of relevant legislation: landlord / tenant statutes / responsibilities. Contract law relating to leases. • Ability to generate strong working relationships with internal customers, tenants, and professional advisers. • To be numerically and financially proficient • Good level of IT skills and literacy • Knowledge of the commercial property sector • To work as reasonably required in any of Riverside geographical areas. • Full UK Driver’s License and access to a car. Desirable • Good working knowledge of the relevant legislation (even where complex) specifically the Landlord and Tenant Act 1954. • Strong commercial awareness and understanding of market factors driving commercial values. • Experience of using specialist property / housing related ICT systems (including Salesforce, Qube, MRI, Open Housing) • Experience of digital lettings and marketing tools and platforms • Experience of preparing marketing materials • Experience of accounting / account management • Experience of commercial portfolio management or equivalent • Experience or understanding of service charge administration and legislation.
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