Administrative Assistant
Bupa - Harrow, England
PermanentFull time
Job Description: Administrative Assistant - Mindplace Mindplace Harrow, Hygeia Building, 66-68 College Road, Harrow, HA1 1BE Permanent. Full time, 37.5 hours. Monday to Friday on shifts between 8am - 10pm & rotational Saturday & Sunday 9am - 5pm £30,500 per annum plus excellent benefits We believe caring for your mind should feel as natural as caring for your body. That's why we're creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care. As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day. We make health happen We are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our centre and is crucial in providing outstanding customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us. You'll help us make health happen by: Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails Proactive in maintaining a well presented reception and waiting areas Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process payments, invoices, added charges and credit notes upon customer departure Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines Post - collect, open, date stamp, distribute incoming post, and post outgoing post. Generate letters as required by the business. Monitor stocks and order goods when required. Process invoices/delivery notes as per Bupa policy Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required. Key Skills / Qualifications needed for this role: Excellent communication skills both written and verbal Deliver an outstanding customer service by being friendly and welcoming Administrative and reception experience Well organised, reliable and have a proactive attitude Computer literate Knowledge of medical terminology (desirable) Personal characteristics: Flexible with hours, days and shift patterns Adaptable to a changing environment Resilient and driven to provide a world class service in challenging situations Well-developed communication skills. Effective time management. Ability to work autonomously in a busy environment. Understanding of the business environment. Ability to work well within a multi-disciplinary team Benefits: Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! Interest- free annual travel Loan to enable the purchase of public transport annual season tickets Wagestream - Have early access up to 40% of your earned wages within minutes Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Administration Locations: Mindplace Harrow
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Lifestyle and Wellbeing Coordinator
Bupa - Leeds, England
PermanentPart time
Job Description: Activity Coordinator Sunnyview House Care Home, Manor Field, Beeston, Leeds LS11 8QB CQC rating: Good Carehome.co.uk rating: 9.7 / 10 Salary: £12.75 - £13.75 per hour depending on experience Permanent 22 hour contract We make health happen Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. An activity coordinator in our care home is like the chief fun officer. They create a vibrant, joy-filled atmosphere for our residents. They dream up exciting events and hobbies that residents will love. Think arts and crafts, baking, book clubs, and even pub quizzes. They work closely with our residents and care teams to create tailored activity plans. Whether it's gentle chair-based exercise or a garden party, they've got it covered! Coordinators bring people together for laughter, camaraderie, and shared experiences. Activities aren't just fun; they're also therapeutic. From meditation to wellbeing classes, they boost residents' spirits and well-being. You'll help us make health happen by: Running morning and afternoon activity sessions. Producing and updating an activity planner for the home, working to a set activities budget Organising birthday surprises for our residents Liaising with external companies and performers from the local community to organise days out/events at the home Organising one to ones with our residents, this might involve reminiscing tools, puzzles, reading or just a cup of tea and a chat Supporting the home with their social media channels as required Key Skills / Qualifications needed for this role: You're a creative thinker with plenty of ideas, who can also manage budgets and maintain paperwork, effectively managing priorities as they arise. Wanting to make a real difference, you're interested in caring for others, sharing your sense of humour and spreading your infectious enthusiasm for making people's lives better. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7 Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350 Free meal on every shift 28 days holiday Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! Interest-free annual travel loan to enable the purchase of public transport annual season tickets Wagestream - Have early access to up to 40% of your earned wages within minutes We offer a range of Bupa pension plans - find out more on our career site Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health Access to discounts at a wide variety of gyms and fitness facilities across the UK We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences. Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Please note, this role is not at or above RQF Level 3 and therefore is ineligible for sponsorship under the UK's Points Based Immigration System. Time Type: Part time Job Area: Care Home - Facilities & Home Support Locations: Sunnyview House
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Senior Care Assistant
Bupa - Chichester, West Sussex
PermanentFull time
Job Description: Senior Care Assistant Church Farm Care Home, Church Farm Lane, East Wittering, Chichester PO20 8PT Day shifts required / Full time £13.25 - £14.84 Per hour depending on experience We make health happen Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. As a Senior Care Assistant, we understand how crucial your role is to our home. Not only driving a team of Care Assistants that deliver high quality, personal care to our residents, but also inspiring, developing, and nurturing them to be their best every day. We'll train you on all aspects of digital care, which is transforming how we work, making things easier and letting you focus on clinical excellence and care for our residents. And as healthcare experts for over 75 years, we're committed to continually training you in the clinical and social care developments you need and surrounding you with some of the best people in the industry. You'll help us make health happen by: Day-to-day responsibility for running a unit Responsible for issuing medication, reviewing care plans and accurate record keeping Leading and managing a team of Care Assistants, including responsibility for all shift handovers of the teams Helping with training and supervision of new staff members so they feel welcomed and supported Building relationships with residents, their families and external teams such as GPs and District Nurses Assisting residents with a range of personal care duties Key Skills / Qualifications needed for this role: As a Clinical Lead you'll have completed / working towards an NVQ3 in care. We're more than happy to support you in the completion of your qualification if needed. You're motivated, positive, have great interpersonal skills, and you enjoy working in a close-knit team. Your clinical expertise is crucial in helping with CQC responsibilities. You have previous experience of the role and knowledge of its rewards and challenges. Just as importantly, you also have a passion for making a real difference to people's lives, giving them the kindness, personalised support and dignity they need. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350 Wagestream - Have early access to up to 40% of your earned wages within minutes 28 days holiday We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences. Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! Free meal on every shift Interest-free annual travel loan to enable the purchase of public transport annual season tickets We offer a range of Bupa pension plans - find out more on our career site Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health Access to discounts at a wide variety of gyms and fitness facilities across the UK Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Care Home - Care Assistants Locations: Church Farm
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Housekeeping Assistant
Bupa - Barnet, England
PermanentFull time
Job Description: Job Description Housekeeping Assistant - Part-time Hadley Lawns Care Home, Kitts End Rd, Barnet EN5 4QE CQC rating: Good Carehome.co.uk rating: 9.5/10 Salary: £13.10 - £14.10 per hour depending on experience Permanent contract - 24 hours per week to include alternate weekends 3 days per week We make health happen Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. Housekeeping Assistants have a knack for tidying up and a passion for helping others. They make a real difference every day by creating a warm and welcoming environment for our residents. Our care home is a place where every detail counts, and our team work together to ensure our residents feel right at home. You'll help us make health happen by: You'll be responsible for maintaining high standards of cleanliness within the home, working closely with our other housekeeping and maintenance staff Always ensuring our residents are kept happy, you will vacuum, mop floors, polish and generally ensure the up-keep of all communal areas and our resident's bedrooms You'll maintain housekeeping stocks for day to day use and raise any issues to the Housekeeping Supervisor as you go Key Skills / Qualifications needed for this role: You take pride in ensuring your work is always completed to a high standard and can maintain an organised environment. Often managing multiple requests at once, you'll be comfortable multitasking and where necessary, working with other teams to ensure our residents are kept happy in their home. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7 Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350 We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences. Free meal on every shift 28 days holiday Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! Interest-free annual travel loan to enable the purchase of public transport annual season tickets Wagestream - Have early access to up to 40% of your earned wages within minutes We offer a range of Bupa pension plans - find out more on our career site Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health Access to discounts at a wide variety of gyms and fitness facilities across the UK Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Locations: Hadley Lawns
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Laundry Assistant
Bupa - London, England
PermanentFull time
Job Description: Laundry Assistant (Part Time) Manley Court Care Home, John Williams Close, London, SE14 5XA £13.10 per hour Permanent Contract - 24 hours per week We make health happen Here at Bupa, we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. Our Laundry Assistants have a passion for keeping things clean and a heart for helping others. They believe that a clean and comfortable environment is essential for the well-being of our residents. Our care home is more than just a place to live; it's a community where every detail matters, and every team member makes a difference. You'll help us make health happen by: Always maintaining high standards of laundry within our home. Keeping our resident's looking and feeling great; you will be responsible for washing, drying, ironing and repairing items of clothing as needed. Maintaining linen stocks for day to day use around the home, you'll raise any issues to the Senior Housekeeper as you go. Key Skills / Qualifications needed for this role: You take pride in ensuring your work is always completed to a high standard and can maintain an organised environment. Often managing multiple requests at once, you'll be comfortable multitasking and where necessary working with other teams to ensure our residents are kept happy in their home. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350 Wagestream - Have early access to up to 40% of your earned wages within minutes 28 days holiday We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences. Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! Free meal on every shift Interest-free annual travel loan to enable the purchase of public transport annual season tickets We offer a range of Bupa pension plans - find out more on our career site Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health Access to discounts at a wide variety of gyms and fitness facilities across the UK Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. **Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer. Time Type: Full time Job Area: Care Home - Facilities & Home Support Locations: Manley Court
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Workforce Management (WFM) Planner
Bupa - Brighton, England
PermanentFull time
Job Description: Workforce Management (WFM) Planner Brighton Full time - Hybrid 35 hours per week Salary starting from £37,000 Per annum We make health happen The Planning department is an integral part of Operations across our Global portfolio, supporting the function to maintain high quality KPIs and performance standards within budgetary limits. The WFM Planner will be responsible for analysing resource requirements and designing effective scheduling solutions that align with operational goals. You'll work closely with stakeholders to ensure that plans are not only data-driven but also practical and responsive to the evolving needs of our teams. The holder will monitor performance, carry out analysis of historic data, calculate effects of strategic or procedural changes, forecast work volumes, recommend staffing needs, carry out administrative scheduling activity, identify opportunities to maximise use of resource, provide justification for budget alterations and supply operational performance data. How you'll help us make health happen Analyse historical and forecasted data to create and publish short- and long-term resource plans. Develop and deliver scheduling strategies that support operational performance and service level targets. Collaborate with stakeholders across departments to ensure plans meet business needs and reflect how teams work in practice. Monitor ongoing and operational performance and variance and adjust intra-day schedules to optimise resource utilisation. Track and report on key metrics including call volumes, handle times, queue times, agent availability, and service level adherence. Chair regular meetings to review effectiveness of current plan and departmental performance to drive ongoing improved performance and collaboration. Identify and communicate the impact of external factors on workload volumes. Escalate system issues and coordinate responses across relevant platforms. Perform trend analysis to guide strategic decisions and continuous improvement. Provide clear, actionable insights and updates to operational teams. Act as a key point of contact for queries related to daily planning and scheduling. Compare forecasted vs. actual data daily to identify discrepancies. Communicate actions and updates to affected business areas. Key Skills/Qualifications needed for this role: Extensive familiarity with software applications including: MS Excel Workforce Management systems (experience with TotalView / NICE IEX preferrable) Telephony Platforms (experience with Genesys preferrable) Email Management Platforms (experience with eGain preferrable) Messaging and Live Chat Platforms (experience with LivePerson preferrable) Other Workforce Management and telephony systems Proven experience in resource planning, MI analysis, or workforce management within a customer service or operations environment. Strong stakeholder management skills with the ability to influence and collaborate across teams. Analytical mindset with a proactive approach to problem-solving and continuous improvement. Excellent communication skills and the ability to translate complex data into clear, actionable plans. Benefits: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Why Bupa Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad. Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Time Type: Full time Job Area: Administration Locations: Victory House, Brighton
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Clinical Deputy Manager
Bupa - Leeds, England
PermanentFull time
Job Description: Clinical Deputy Manager-Sunnyview House Sunnyview House Care Home, Manorfield, Beeston, Leeds LS11 8QB Up to £53,934 per annum- Depending on experience. Permanent - 40 hours per week. Monday to Friday Occasional night visits or weekend work may be required. Welcome Bonus- £2000* We make health happen Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. You'll help us make health happen by: You'll oversee and assist all aspects of nursing care/activities within the home With the help of your team you'll create and update individual care plans for our residents, maintaining clear, accurate and up-to-date medication records It's imperative that the correct staffing levels are maintained through efficient management of rotas, you'll ensure adequate staffing is always maintained within the home Drawing on your clinical experience, you'll provide day to day support and guidance to the team - promoting our residents' independence, choice and dignity You'll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home's profile in the local area and beyond Key Skills / Qualifications needed for this role: A Registered Nurse with a valid NMC pin and a genuine commitment to adhering to the NMC Codes of Conduct and expanding your professional development With a real understanding of the benefits that the right nursing care can bring to resident's lives, you'll champion independence, choice and dignity by delivering the highest quality care to our residents You'll possess up-to-date knowledge of tissue viability, infection control and care planning An effective communicator who's able to build strong and honest relationships with residents and their families You're a natural leader, someone who's ready to share their clinical experience - leading and mentoring a team, able to delegate effectively and promote excellent customer service and relationships Someone with excellent time management who can effectively prioritise their workload A respectful and compassionate team player with the belief in giving your personal best Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350 Wagestream - Have early access to up to 40% of your earned wages within minutes 33 days holiday We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences. Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! Free meal on every shift Interest-free annual travel loan to enable the purchase of public transport annual season tickets We offer a range of Bupa pension plans - find out more on our career site Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health Access to discounts at a wide variety of gyms and fitness facilities across the UK Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com *Your starter bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and N Time Type: Full time Job Area: Care Home - Clinical Management Locations: Sunnyview House
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Senior Domiciliary Care Assistant
Bupa - Bedworth, England
PermanentPart time
Job Description: Senior Domiciliary Care Assistant Richmond Village Bede, Hospital Lane, CV12 0PB Salary: £14.10 per hour & Paid Breaks Contract: Permanent - No Travel Shift Patterns: Various Shift Patterns We make health happen Here at Bupa we support those when they need it the most and our Richmond Villages provides luxury retirement living. Richmond Villages offer an aspirational lifestyle to our residents and our first-class accommodation requires a first-class service. We deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives. You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform. You'll help us make health happen by: As a Senior Domiciliary Care Assistant at a Richmond Village, you will work alongside Head of Domiciliary Care in supporting with administrative and hands-on care duties. Team Player: Collaboration with the Head of Domiciliary Care and other team members is crucial. Attention to Detail: Ensuring all tasks are completed accurately and thoroughly Communication Skills: Effective and polite communication with residents' families, friends and other healthcare professionals. Confidentiality: Handling sensitive information with discretion CQC Regulations: Knowledge of Care Quality Commission standards is required. IT Literacy: Comfort with using technology and software. Because we care for vulnerable people, we'll need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40). Key Skills / Qualifications needed for this role: You have experience of working in a care or dementia setting or you may have a Level 3 in Health & Social Care (or equivalent), but above all, you'll be passionate about caring for others, respecting people's choices and always putting their safety and welfare first. A great listener with a positive outlook, you're confident talking to both residents and their families and understand that confidentiality is very important in what we do. Always ready to lead by example and support the wider team, you'll deliver care with dignity and compassion and work to put a smile on our residents' faces every day. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number 24/7. Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350 We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences Paid breaks and a Free meal with every shift Holidays - 20 days + Bank Holidays Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! Interest- free annual travel Loan to enable the purchase of public transport annual season tickets. Wagestream - Have early access up to 40% of your earned wages within minutes. We offer a range of Bupa pension plans - Find out more on our career site Parental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career site Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health. Access to discounts at a wide variety of gyms and fitness facilities across the UK Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Part time Job Area: Care Home - Care Assistants Locations: Richmond Bede Village
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Regional Head of Maintenance
Bupa - Northampton, England
PermanentFull time
Job Description: Regional Head of Maintenance Location: Northampton, Bridge Meadow Way, NN4 5EB (regional responsibility) Salary: £50,000 & Excellent Benefits Contract: 40hrs Shifts: 9-5pm & On call duty's when required About the Role At Richmond Villages, we provide more than just retirement living. We create vibrant communities where residents enjoy an exceptional lifestyle within high-quality surroundings. To maintain these standards, we are seeking a dedicated Regional Head of Maintenance to lead maintenance operations across the Central region. In this key leadership role, you will be responsible for ensuring our villages remain safe, compliant, and operating at the highest standard. You will oversee maintenance teams, manage planned and reactive repairs, and ensure our buildings, grounds, and essential services are consistently well maintained. Through your technical expertise and proactive approach, you will play a vital role in delivering an outstanding living environment for our residents and supporting the continued success of Richmond Villages. This is an excellent opportunity for an experienced maintenance professional with strong leadership skills and a passion for delivering exceptional service within a customer-focused environment. What your typical day involves Managing, training, and developing other maintenance employees in the team and keeping a record of all instructions given, especially where use of equipment is involved. Assisting with staff inductions, specifically relating to emergency exists, fire points and evacuation procedures. Advising over the phone when off duty or being called out to the Village in emergency situations. Reporting any defects to the Village manager and identifying issues that require escalation or specialist advice. Ensuring the outside of the building and grounds are maintained to a safe and good standard of repair, carrying out any works with minimum disruption to residents and staff. Checking boilers are functioning correctly, free of leaks/defects and that space and water temperatures are correct. Ensuring that safety and cleanliness within the Village adheres to current regulations and that all health and safety checks are completed and recorded. Adhering to company purchasing procedures, making every effort to minimise waste and control costs. Maintaining the office workshop and plant rooms, ensuring all areas are kept clean and all tools/equipment are safely secured Ensuring all residents' electrical appliances are checked and tagged ‘safe for use' adhering to Health and Safety regulations Who we're looking for You have previous experience in a property or maintenance repair role and a good understanding of building services such as electrical distribution and plumbing. A Health and Safety or relevant building, electrical or plumbing qualification would be advantageous. With previous experience of planned maintenance systems and record keeping you have good IT skills and knowledge of statutory requirements. What we'll offer you in return 25 days holiday Company Car Hot meal provided Comprehensive induction, on-going training and development and options for internal apprenticeship schemes Access to My HealthCare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number Competitive pension, life assurance & bereavement support Healthcare Insurance Cash plan (after 18 months' service) giving you the ability to claim on everyday treatments like dental, optical and private prescriptions My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing Wagestream - Access your income before pay day, if and when you need it We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences. Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Care Home - Facilities & Home Support Locations: Richmond Northampton Village
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Care Assistant
Bupa - Aston on Trent, Derbyshire
PermanentFull time
Job Description: Care Assistant Location: Richmond Village, Aston-on -Trent, Derby, DE72 2EA Salary: £13.10 per hour & Excellent Benefits Contract: Permanent - Full Time & Part Time Shifts: Nights (19:00 - 07:00) Weekends on rota We make health happen Here at Bupa we support those when they need it the most and our Richmond Villages provides luxury retirement living. Richmond Villages offer an aspirational lifestyle to our residents and our first-class accommodation requires a first-class service. We deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives. You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform. You'll help us make health happen by: Assisting residents with a high standard of clinical, social and emotional care. Recognising and meeting the specific needs of residents Answer emergency bells or calls from residents, to assess the situation, to deal with resident seeking help and summon the senior care staff whenever necessary. Assist residents who need help with the activities of daily living; including meal preparation, washing, dressing, toileting and personal hygiene as documented in their care plan. Help residents with mobility problems, including transferring residents using appropriate equipment and other physical disabilities, help with use and care of aids and personal equipment. Supporting residents with a wide range of differing requirements from companionship to personal care Being part of a team supporting the senior care assistant in monitoring our residents and reporting changes Communicating with residents' families, friends and other healthcare professional Because we care for vulnerable people, we'll need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40). Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number 24/7. Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350 Paid breaks and a Free meal with every shift Holidays - 20 days + Bank Holidays Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! Interest- free annual travel Loan to enable the purchase of public transport annual season tickets. Wagestream - Have early access up to 40% of your earned wages within minutes. We offer a range of Bupa pension plans - Find out more on our career site Parental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career site Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health. Access to discounts at a wide variety of gyms and fitness facilities across the UK We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences. Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Care Home - Care Assistants Locations: Richmond Aston Village
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