Reception Manager
PPHE Hotel Group - London, London
PermanentFull time
Reception Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guest bedrooms at Park Plaza Westminster Hotel, you will do more than just welcome our guests. As our Reception Manager you will be responsible to assist the Front Office Manager in all Front Office duties. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can-do approach who leads from the front to ensure the Reception Team delivers a memorable experience for every guest. As a Reception Manager you will receive: Salary: Highly competitive plus incentive Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service! Two free meals per day including days off if you wish to come in! Access to 40% of your pay before payday through Wagestream Recommend a friend scheme - up to £750 Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events Company pension plan & award-winning training We are looking for a Reception Manager who: Has excellent detailed knowledge of Front Office operations Ensures guests' needs are satisfactorily met Plays a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members Is proficient with Microsoft Office and excellent knowledge of Opera Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care Has previous experience as a Duty Manager, Reception Manager or similar role in a hotel Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.
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Waiter/Waitress
PPHE Hotel Group - London, London
£12.94 to £18 an hour
PermanentFull time
Waiter/Waitress job opening for the JOIA JOIA at art'otel Battersea Power Station is the first London restaurant by award-winning two Michelin-starred Portuguese chef, Henrique Sá Pessoa and is inspired by Henrique's culinary heritage and travels across the Portuguese Iberian Peninsula. If your dream and passion are about high-quality food, amazing service and creating memories, then this is the place to work! Your journey so far … We are looking for our Waiter/Waitress who has a passion and skill set for delivering exceptional service. Ideally, you will have experience working in high-volume restaurants and will be comfortable working in a fast-paced environment while delivering a memorable guest experience. We want JOIA to be the most talked about Restaurant around London. As our Waiter/Waitress, you will receive: Salary: It is anticipated you will receive from £12.94 (minimum contracted rate) to £18 (rate inclusive of TRONC) per hour worked - inclusive of an independently administered TRONC allowance Subsidised Travel arrangements after midnight Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends) 50% F&B discount at our restaurants and bars (for your whole party) Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service! Two free meals per day - including days off if you wish to come in! Access to 40% of your pay before payday through Wagestream! Recommend a Friend scheme - £750 BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas. Vitality at work scheme with great gym discounts & more Ride to Work Scheme & free local cycling lessons Travel season ticket loans (if applicable) 24/7 access to our Employee Assistance Programme Rotas published at least two weeks in advance (if applicable) Uniforms provided (if applicable) & free dry cleaning Annual Staff parties and events Company pension plan & award-winning training As our Waiter/Waitress, you: Will take orders and deliver food & drinks in an efficient and friendly manner Ensure our restaurant runs smoothly, delivering memorable experiences Are passionate about exceeding guests' expectations Are fully flexible to work on a Rota basis including late evenings Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care Should have previous experience working as a Waiter/Waitress in a Rooftop Restaurants and Bars If you share a passion for art, culture, and hospitality, art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service; by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life. Winner of the Cateys Hotel of the Year 2025 - join the team behind the excellence! be bold. be creative. be original.
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Bartender
PPHE Hotel Group - London, London
£13.54 to £16.50 an hour
PermanentFull time
Be part of something extraordinary - Join the team behind our stunning Solaya We are recruiting for a passionate and driven Bartender to join the team of what's set to become one of Hoxton's most talked-about culinary destinations in 2025. Located on the 25th floor of the stunning art'otel London Hoxton, this new restaurant led by Michelin-Starred Chef Kenny Atkinson features a 70-cover dining space and a 110-cover cocktail bar, offering breathtaking 360° panoramic views of London's skyline. The menu celebrates the vibrant flavours of Southern French and Mediterranean cuisine - sunshine food for the soul. As our Bartender, you will receive: Salary: It is anticipated you will receive from £13.54 (minimum contracted rate) to £16.50 (rate inclusive of TRONC) per hour worked, inclusive of an independently administered TRONC allowance Subsidised Travel arrangements after midnight (if applicable) Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends) 50% F&B discount at our restaurants and bars (for your whole party) Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service! Two free meals per day - including days off if you wish to come in! Access to 40% of your pay before payday through Wagestream! Recommend a Friend scheme - £750 BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas. Vitality at work scheme with great gym discounts & more Ride to Work Scheme & free local cycling lessons Travel season ticket loans (if applicable) 24/7 access to our Employee Assistance Programme Rotas published at least two weeks in advance (if applicable) Uniforms provided (if applicable) & free dry cleaning Annual Staff parties and events Company pension plan & award-winning training We are looking for our Bartender, who: Responds quickly to take orders and meticulously prepares drinks Ensures our bar runs a smooth service that makes our guests want to return Is passionate about exceeding guests' expectations Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care Has previous Cocktail-making/Mixology/Bartender experience If you share a passion for art, culture, and hospitality, art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts by dazzling them with sensational service, by enriching their knowledge, and by encouraging their passion for art and appetite for the finer things in life. be bold. be creative. be original.
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Room Service Manager
PPHE Hotel Group - London, London
PermanentFull time
Room Service and Executive Lounge Manager job opening at Park Plaza Riverbank London Hotel At Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service and delicious food, and drink are every bit as important to the hotel experience as a great night's sleep in a stylish location. That is why your contribution as Room Service Manager is so important. Park Plaza Riverbank London Hotel is one of our largest hotels with 645 bedrooms, with very busy In-Room Dining and Executive Lounge operations. The Room Service Manager supports the overall operations of the In-Room Dining and Executive Lounge service, ensuring high standards of customer service, quality, and efficiency. This role involves supervising team members, assisting with staff training, maintaining operational standards, and resolving guest concerns. The Room Service Manager plays a key role in delivering a seamless and luxurious room service experience. As our Room Service Manager, you will receive: Salary: Highly competitive with generous tronc Subsidised Travel arrangements after midnight Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends) 50% F&B discount at our restaurants and bars (for your whole party) Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service! Two free meals per day - including days off if you wish to come in! Access to 40% of your pay before payday through Wagestream! Recommend a Friend scheme - £750 BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas. Vitality at work scheme with great gym discounts & more Ride to Work Scheme & free local cycling lessons Travel season ticket loans (if applicable) 24/7 access to our Employee Assistance Programme Rotas published at least two weeks in advance (if applicable) Uniforms provided (if applicable) & free dry cleaning Annual Staff parties and events Company pension plan & award-winning training We are looking for our Room Service Manager, who: Assists the Food and Beverage Management in overseeing the daily operations of the in-room dining and Executive Lounge department Inspires, coaches and mentors team members Focuses on team training and development, customer satisfaction, health & safety Coordinates with kitchen, housekeeping, and front office teams to ensure timely and accurate delivery of orders Handles guest complaints and feedback promptly and professionally Manages inventory, supplies, and equipment needed for room service and executive lounge operations Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care Assists with scheduling, payroll, and administrative duties as needed Monitors performance metrics and suggests improvements to processes and service standards Has previous experience as an Assistant Room Service Manager, Guest Relations Manager, Room Service Manager or Executive Lounge Manager in a hotel Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities, which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.
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Breakfast Supervisor
PPHE Hotel Group - London, London
£14.89 to £16 an hour
PermanentFull time
Breakfast Team Leader/Supervisor job opening at Park Plaza Riverbank London Hotel At Park Plaza, first-class service and delicious food and drink are every bit as important to the hotel experience as a great night's sleep in a stylish location is. The friendly face of Park Plaza Riverbank London Hotel, you will do more than just welcome our guests as a Breakfast Team Leader. As our Breakfast Team Leader, you will lead by example showing the rest of the team how to give our guests a memorable experience. Park Plaza Riverbank London Hotel is one of our largest hotels with 645 bedrooms with very busy Breakfast operations. Shift starting time: 5:30 am As our Breakfast Supervisor/Team Leader, you will receive: Salary: £14.89 per hour plus generous Tronc (Up to £16 per hour inclusive of Tronc) Subsidised Travel arrangements after mid-night (if applicable) Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends) 50% F&B discount at our restaurants and bars (for your whole party) Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service! Two free meals per day - including days off if you wish to come in! Access to 40% of your pay before payday through Wagestream! Recommend a Friend scheme - £750 BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas. Vitality at work scheme with great gym discounts & more Ride to Work Scheme & free local cycling lessons Travel season ticket loans (if applicable) 24/7 access to our Employee Assistance Programme Rotas published at least two weeks in advance (if applicable) Uniforms provided (if applicable) & free dry cleaning Annual Staff parties and events Company pension plan & award-winning training We are looking for our Breakfast Supervisor/Team Leader, who: Ensures our Breakfast Operations run a smooth service that makes guests want to return Can start at 5:30 am and is fully flexible to work on the weekends Can inspire, coach and mentor team members Passionate about exceeding guests' expectations Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care Has previous experience as a Senior or Head Waiter/Waitress or Breakfast Supervisor/Team Leader in a hotel set-up Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.
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Food and Beverage Manager
PPHE Hotel Group - London, London
PermanentFull time
Join us as a Food & Beverage Manager and lead the delivery of exceptional dining experiences across multiple outlets at Park Plaza Riverbank London, supporting one of our largest and busiest hotel operations with 645 bedrooms. Park Plaza is an upper upscale, contemporary hotel brand where modern city-centre hotels and authentic service come together to create memorable moments. Key Responsibilities as our Food & Beverage Manager: Lead the day-to-day Food & Beverage operation, including Chino Latino Restaurant & Bar, Breakfast, Room Service and the River View Lounge, ensuring exceptional guest experiences and service standards. Coach, develop and motivate Outlet Managers and their teams, creating a high-performing culture focused on engagement, service excellence and results. Monitor guest feedback, trends and market insights to drive continuous improvement and enhance the guest experience. Manage departmental budgets, costs, labour and contractor spend, ensuring strong commercial performance and operational efficiency. Work collaboratively with hotel departments to ensure seamless guest journeys while maintaining the highest standards of quality, cleanliness, health and safety. Take a visible leadership role across all outlets, proactively resolving issues, driving performance and ensuring guest and employee satisfaction. Meetings & Events operates as a separate department and is not within the scope of the Food & Beverage Manager's responsibilities. About You: We are looking for a Food & Beverage Manager who is passionate about hospitality and will: Have several years' experience as a Food & Beverage Manager within a large, high-volume hotel environment, with a proven track record of successfully leading multiple outlets and teams. Be an inspirational and hands-on leader with a proven ability to coach, develop and motivate teams. Demonstrate strong commercial awareness and experience managing budgets, costs and operational performance. Be passionate about delivering exceptional guest experiences and exceeding expectations. Share our values of Trust, Respect, Teamwork, Enthusiasm, Commitment and Care. Your Benefits: Salary: Highly competitive plus performance-based bonus Start with 30 days holiday per year (pro-rata) - incl. bank holidays Two free meals per day Heavily discounted hotel rates & 50% off restaurants and bars for you, your family & friends. Recommend a friend bonus - up to £750 Travel season ticket loans Vitality at work - health & wellbeing platform, incl. great gym discounts 24/7 access to our Employee Assistance Programme Ride to Work Scheme BenefitHub - Discounted prices at hundreds of major retailers Free uniform dry cleaning Free financial and mortgage advice Extensive career development programmes And more... At Park Plaza, individuality is valued, development is encouraged and authentic service comes naturally. We celebrate diversity, champion inclusion and provide equal opportunities for all, welcoming applications from every background. Park Plaza. Be part of it.
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Receptionist
PPHE Hotel Group - London, London
£13.98 to £13.98 an hour
ContractFull time
Receptionist - art'otel Battersea (Fixed term contract - One Year) We are recruiting for our art'otel in London battersea! A premium lifestyle hotel situated in the heart of the iconic Battersea Power Station development. Perched on the Electric Boulevard, the 164 keys art'otel London Battersea power station sits in the heart of this energised neighbourhood, offering restaurants, bars, shops and galleries, amidst the eye-catching architecture that surrounds the historical Battersea Power Station. As our Receptionist, you will receive: Salary: £13.98 per Hour plus incentive Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) 30 days of holiday per year - including bank holidays, increasing with years of service Two free meals per day Access to 40% of your pay before payday through Wagestream Recommend a friend scheme - up to £750! Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons 24/7 employee assistance programme Rota given 2 weeks in advance Departmental productivity & service incentive scheme Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events Company pension plan & award-winning training Your journey so far … You take pride in ensuring our guests have a seamless experience and enjoy collaborating with other departments. You strive to provide the best service possible with every interaction with our guests from check-ins to simply answering the phone. You will have a strong work ethic and be well presented and personable and ensure each guest has a memorable experience. If you share a passion for art, culture and hospitality, art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service; by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life. be bold. be creative. be original.
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Night Receptionist
PPHE Hotel Group - London
£13.98 to £13.98 an hour
PermanentFull time
Night Guest Host - art'otel Battersea We are recruiting for our art'otel in London Battersea! A premium lifestyle hotel situated in the heart of the iconic Battersea Power Station development. Perched on the Electric Boulevard, the 164 keys art'otel London Battersea power station sits in the heart of this newly energised neighbourhood, offering restaurants, bars, shops and galleries, amidst the eye-catching architecture that surrounds the historical Battersea Power Station. As our Night Guest Host, you will receive: Salary: £13.98 per hour plus incentive 30 days of holiday per year - including bank holidays, increasing with years of service Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Two free meals per day Access to 40% of your pay before payday through Wagestream Recommend a friend scheme - up to £750 Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons 24/7 employee assistance programme Rota given 2 weeks in advance Departmental productivity & service incentive scheme Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events Company pension plan & award-winning training Your journey so far … As a Night Receptionist you take pride in ensuring our guests have a seamless experience and enjoy collaborating with other departments. You strive to provide the best service possible with every interaction with our guests from check-ins to simply answering the phone. You will have a strong work ethic and be well presented and personable and ensure each guest has a memorable experience. If you share a passion for art, culture and hospitality, art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service; by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life. be bold. be creative. be original.
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Senior Guest Relations Manager
PPHE Hotel Group - London, London
PermanentFull time
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. At the friendly face of the 494 bedrooms at Park Plaza Waterloo Hotel, you will do more than just welcome our guest, you will do more than just welcome our guests. As our Senior Guest Relations Manager, you will play a pivotal role in shaping and elevating the guest experience. You will ensure the Guest Relations team consistently delivers service that goes beyond expectations, while maintaining and strengthening relationships with our VIPs, Radisson Rewards members and regular guests. You will also act as a key leader within the Front of House team, driving service standards, supporting service recovery, and embedding a culture of continuous improvement across the department. You will take ownership of guest feedback platforms, including Review Pro, ensuring insights are shared with senior stakeholders and translated into meaningful actions that enhance the overall guest journey. As a Senior Guest Relations Manager, you will receive: Salary: Highly competitive with great benefits Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service! Two free meals per day including days off if you wish to come i¬n! Access to 40% of your pay before payday through Wagestream Recommend a friend scheme - up to £750 Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events Company pension plan & award-winning training We are looking for a Senior Guest Relations Manager who will: Lead the Guest Relations team day-to-day, ensuring exceptional service delivery aligned with Park Plaza Brand Standards Act as a senior point of contact for VIPs and key guests, managing complex requests and service recovery with confidence and professionalism Build, maintain and grow relationships with VIPs, Radisson Rewards members and returning guests Take full ownership of guest feedback platforms (including Review Pro), analysing trends and driving continuous improvement across departments Work closely with Front of House leadership and wider hotel teams to deliver strong guest satisfaction, colleague engagement and commercial performance Lead by example, inspiring, coaching and developing team members to create a high-performing and engaged team culture Support wider departmental management including recruitment, rota planning, training, performance management and succession planning Act as part of the wider management team, contributing to operational and strategic decisions and supporting duty management responsibilities where required Drive up selling opportunities and promote hotel services, amenities and loyalty programmes Ensure compliance with company policies, procedures and health & safety regulations Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.
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Assistant Financial Controller
PPHE Hotel Group - City of London, London
PermanentFull time
Assistant Financial Controller - art'otel London Battersea Power Station If you're from a Finance background in hotels and looking for a defining step in your career, this role could be for you! We are recruiting for an Assistant Financial Controller for our first art'otel in London! A premium lifestyle hotel situated next to the new, iconic, Battersea Power Station development. Perched on the Electric Boulevard, the 164 keys art'otel London Battersea Power Station sits in the heart of this newly energised neighbourhood, offering restaurants, bars, shops, and galleries, amidst the eye-catching architecture that surrounds the historical Battersea Power Station. The Assistant Financial Controller role will be working in one of our most exciting hotels in London. As our Assistant Financial Controller, you will… Prepare of all monthly management accounts, journal postings, accruals, prepayments, and monthly reports Responsible for uploading financial information into SUN, SAP, and Board, ensuring consistency across all systems Approval & Finalisation of monthly Balance Sheet and Intercompany reconciliations, investigating and correcting any variances Finalise VAT submissions and submit to HMRC in a timely manner Intercompany reconciliations and management accounts Manage intercompany loans and movement Identify opportunities to improve the efficiency and effectiveness of existing processes and procedures Engage in active collaboration within the finance community to identify opportunities for process improvements and best ways of working Support the development and implementation of group-wide finance system & process change projects Provide support for internal and external auditors Responsible for driving compliance of all Accounting and Financial Controls Ensure the accuracy of hotel ledgers and compliance with the accounting practices and procedures as required by corporate policies and procedures, and generally accepted accounting practices Ensure that all legal responsibilities are followed with regards to VAT, filing and retention of records etc. Why join us as our Assistant Financial Controller? Start with 30 days of holiday per year - including bank holidays, increasing with years of service Great work-life balance Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Benefit Hub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Company pension plan Access to 40% of your pay before payday! Ride to Work Scheme & free local cycling lessons Free dry cleaning for work uniform Two free meals per day Award-winning training Annual Staff parties and events If you share passion for art, culture and hospitality, art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for discovering the fun in life. Be bold. Be creative. Be original.
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