Shift Manager
Greggs PLC - London, London
£14.00 per hour which includes a 20p per hour band increment
PermanentFull time
About the role Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\'ll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to: Inspire the team to deliver amazing results and maintain the excellent standards of the shop Lead by example and serve our customers in a fast and friendly manner Prepare our much-loved products, including making sandwiches and managing the ovens Ensure our displays are fully stocked at all times, with plenty of choice available for our customers Keep the shop looking clean, tidy and presentable What we can offer you Competitive pay paid weekly Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products Free hot drinks for you to enjoy while on shift Paid breaks allowing you to recharge your batteries We share 10% of all our profits with our colleagues Health and Wellbeing App providing Remote GP and Physiotherapy services Holiday entitlement that grows as your career grows with us Colleague share plans to help you invest and save for your future Pension scheme to help you plan for your future. We’ll match your contributions up to 7% Confidential employee assistance app and helpline to help with your wellbeing Long service awards celebrating key milestones in your career Savings and discounts for your everyday shopping, leisure and wellbeing About you You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You\'ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now! About us Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs. About Greggs Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us. #VP25
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Shift Manager
Greggs PLC - Uxbridge, Middlesex
£14.20 per hour which includes a 40p per hour band increment.
PermanentFull time
About the role Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\'ll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to: Inspire the team to deliver amazing results and maintain the excellent standards of the shop Lead by example and serve our customers in a fast and friendly manner Prepare our much-loved products, including making sandwiches and managing the ovens Ensure our displays are fully stocked at all times, with plenty of choice available for our customers Keep the shop looking clean, tidy and presentable What we can offer you Competitive pay paid weekly Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products Free hot drinks for you to enjoy while on shift Paid breaks allowing you to recharge your batteries We share 10% of all our profits with our colleagues Health and Wellbeing App providing Remote GP and Physiotherapy services Holiday entitlement that grows as your career grows with us Colleague share plans to help you invest and save for your future Pension scheme to help you plan for your future. We’ll match your contributions up to 7% Confidential employee assistance app and helpline to help with your wellbeing Long service awards celebrating key milestones in your career Savings and discounts for your everyday shopping, leisure and wellbeing About you You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You\'ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now! About us Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs. About Greggs Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us. #VP25
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Shift Manager
Greggs PLC - Uxbridge, Middlesex
£14.20 per hour which includes a 40p per hour band increment.
PermanentPart time
About the role Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\'ll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to: Inspire the team to deliver amazing results and maintain the excellent standards of the shop Lead by example and serve our customers in a fast and friendly manner Prepare our much-loved products, including making sandwiches and managing the ovens Ensure our displays are fully stocked at all times, with plenty of choice available for our customers Keep the shop looking clean, tidy and presentable What we can offer you Competitive pay paid weekly Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products Free hot drinks for you to enjoy while on shift Paid breaks allowing you to recharge your batteries We share 10% of all our profits with our colleagues Health and Wellbeing App providing Remote GP and Physiotherapy services Holiday entitlement that grows as your career grows with us Colleague share plans to help you invest and save for your future Pension scheme to help you plan for your future. We’ll match your contributions up to 7% Confidential employee assistance app and helpline to help with your wellbeing Long service awards celebrating key milestones in your career Savings and discounts for your everyday shopping, leisure and wellbeing About you You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You\'ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now! About us Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs. About Greggs Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us. #VP25
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Finance Manager
NHS Jobs - London
Negotiable
PermanentFull time
Finance - Ensuring we are responsive Responsible for providing financial analysis of commercial options, and tactical advice on financial approaches to services, contracts and operational issues. Responsible for the accuracy of the financial transactional accounting for the Federation such as ensuring that the Sales ledger, Purchase ledger, General Ledger, Cash book, and Fixed Assets register are up to date and accurate, including ensuring that regular checks on debtors and creditors of the Federation are undertaken, and actions to rectify issues are undertaken and followed through. Ensuring that the Federations accounting system (Xero) is up to date and structured in the most appropriate way for the nature of the Federations operational business. Ensuring that the Federations cash book is reconciled monthly with the Bank accounts. Ensuring that a proper fixed asset register is maintained for the Federation. Completing statutory financial returns such as VAT returns and Corporation Tax returns. Overseeing the payroll function, ensuring that monthly payroll is accurate and issues are managed and resolved within the timescale for the monthly payroll. Responsible for undertaking and completing the regular calculations for charging PCNs for services and staff but not exclusively staff paid by ARRS funding. Responsible for communicating and liaising with PCNs on such matters and resolving issues quickly, robustly and reliably. Providing financial support to the Executive Director on ad hoc finance issues, as and when required. Business Planning - Ensuring that we manage our finances well and that we meet our financial obligations Providing regular financial analysis for the CEO on the income and expenditure of individual contracts and services. Undertaking cost benefit analysis and option appraisal on individual contracts and services, as required by the CEO. Providing financial support to the CEO during commercial discussions and negotiations. Providing financial support to the CEO on issues relating to ARRS funding. Governance and Risk Management - Ensuring safety for our staff and patients Complying with data security policies, procedures and processes. Responsible for ensuring compliance with GDPR at all times. Liaises with PCNs and Practices concerning financial data requirements and issues. Patient Care - Ensuring that we care and are effective Ensuring that any complaints are dealt with in a timely manner and recorded appropriately. Engagement - Ensuring everyone is working for the same outcomes Maintains and develops positive professional working relationships with Directors, and senior managers. Provides support to the Board members when required. Contributes to a cooperative and flexible working environment. Acts in a way that recognises the importance of peoples rights, maintaining the Federations procedures and policies. Contributes to the effectiveness of the Federation by reflecting on own and management team activities and making suggestions on ways to improve and enhance the teams performance. General Responsibilities - Standard for all LMA employees Confidentiality Maintain strict confidentiality regarding all organisational, patient and staff information and comply with GDPR and Information Governance requirements. Equality, Diversity and Inclusion Promote equality of opportunity and treat all colleagues, patients and stakeholders with dignity and respect. Health and Safety Comply with all Health and Safety legislation and organisational policies. Safeguarding Adhere to safeguarding policies for children, young people and vulnerable adults. Professional Development Participate in appraisal, mandatory training and continuing professional development. Qualification and Experience requirements Accountancy qualification ACA, ACCA, CIMA or CIPFA preferable. Part-qualified will be considered. Experience of working in business planning and developing business cases. Experience of working with clinicians to develop services and financial models. Experience of writing reports for sub-committees and the Board. Experience of working as part of a managerial and clinical team to create solutions. Professionalism when handling confidential information. Strong attention to detail. Strong Microsoft Office skills, highly proficient in XL. Experience of Xero desirable. Take ownership and accountability. Effective communicator. Preferably educated to degree level. Behaviours and Values Highly personable. Supportive style. Excellent personable skills. Attention to detail. Comply with standards and protocols. Communicate effectively.
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Assistant Manager
Prezzo Trading LTD - Uxbridge
£30,000 to £37,000 a year
PermanentFull time
Step Up. Shine Bright. (Assistant Manager) £30,000 - £37,000 per year & Perks Ready to take the next big step in your career? At Prezzo, we’re looking for a high-energy Assistant Manager to help lead our incredible, like-minded team. This is your chance to bring your personality to the floor, have fun, and inspire a crew that lives for "Hospitality Magic." Why Join Prezzo Italian? Big Discounts: 50% off food for you and your crew + free meals on shift. Your Future: Structured training to fast-track you to General Manager and beyond. The Perks: Your birthday off, wellbeing support, and exclusive hospitality rewards. The Role You are the energy on the floor. Working side-by-side with the GM, you’ll lead shifts with confidence, coach your team to be their best, and ensure every guest leaves with a smile. From smashing KPIs and driving sales to mastering daily operations, you’ll play a vital role in making our restaurant the place to be. What You’ll Bring: Leadership Experience: You’ve already nailed a Supervisor or Team Leader role in a fast-paced environment. High Energy: You thrive on the buzz of a busy shift and love motivating others. Commercial Spark: You understand how to drive sales and keep operations running like clockwork. People Passion: You’re a natural communicator who loves building a positive, inclusive team culture. Ready to lead with heart and grow with the best? Apply now.
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Quality Manager
NHS Jobs - City of London
£40,000 to £40,000 a year
PermanentFull time
Job Title: Quality Manager (3 Days per Week) Department: Pathology Location: 116 Harley Street Salary: Dependent on Experience Help us make Q-Pulse part of how quality happens every day, not just where quality documents live. Do you thrive in a fast-paced environment where quality, compliance and continuous improvement are integral to patient care? Behind every test result, diagnosis and clinical decision is a dedicated team working to ensure the highest standards of quality, safety and reliability. At The London Clinic Pathology, quality is more than a regulatory requirement. It's fundamental to everything we do. We're looking for an experienced and hands-on Quality Manager to help drive the next stage of our quality journey. A key focus of this role will be further embedding Q-Pulse across our Pathology service, ensuring it becomes a practical, valuable tool that supports quality management, risk reduction and continuous improvement across all laboratory disciplines. Working closely with laboratory teams and senior leaders, you'll help maximise the use of Q-Pulse across document control, incidents and non-conformances, CAPA, audits, risk management, training and quality metrics. You'll identify opportunities to streamline processes, improve visibility and reporting, and encourage engagement with the quality management system across the department. This is not simply a role maintaining an existing quality management system. We're looking for someone who can challenge established ways of working, improve system configuration and workflows, drive user adoption and help foster a proactive quality culture throughout a complex and evolving diagnostic service. If you have experience working within an ISO 15189 accredited laboratory environment, understand the requirements of UKAS accreditation, and enjoy translating quality systems into practical improvements that benefit both staff and patients, we'd love to hear from you. What you'll be doing: Participate in management meetings and contribute to departmental decision-making, strategy and policy development. Maintain a detailed understanding of the areas for which you are responsible, including statutory and accreditation requirements, governance frameworks, risk management processes, audit programmes, CAPA activities and pathology policies and procedures. Promote and deliver education and training in quality management principles and best practice across the Pathology service. Maintain and develop the Pathology Quality Manual, ensuring compliance with regulatory and accreditation standards. Manage and continuously improve document control processes within the Quality Management System. Investigate service complaints, incidents and non-conformances, ensuring appropriate immediate actions are taken and robust corrective actions are implemented and monitored. Lead and coordinate internal audit programmes against defined quality objectives and performance measures, ensuring effective follow-up and continuous improvement. Support external inspections and assessments, coordinating responses to findings and ensuring corrective actions are completed and evidenced appropriately. Monitor feedback and requirements from pathology service users, ensuring these are reflected in quality objectives and performance measures. Provide expert advice and support to Discipline Managers, Chief Biomedical Scientists and Quality Leads on quality management matters. What we're looking for? We're seeking a collaborative and influential quality professional who combines strong technical expertise with the ability to engage colleagues across a busy laboratory environment. You will be passionate about continuous improvement, comfortable challenging existing practices and experienced in supporting quality within an accredited pathology setting. ESSENTIAL REQUIREMENTS DESIRABLE REQUIREMENTS QUALIFICATIONS BSc Biomedical Science or equivalent. Previous HCPC registration. Higher degree. Current HCPC registration as a Biomedical Scientist. EXPERIENCE Experience in KPI development, management and reporting. Experience working within ISO 15189 accredited laboratories. Experience supporting UKAS assessments.Experience within one or more pathology disciplines. Extensive experience in KPI development, management and reporting. Experience leading UKAS inspections and accreditation activities. Experience across multiple pathology disciplines. SKILLS Experience using Q-Pulse or an equivalent Quality Management System. Experience implementing and optimising Q-Pulse applications and workflows. What you'll be part of The London Clinic Pathology is a high-performing, clinically focused laboratory service at the heart of one of the UK's leading independent hospitals. We combine the pace and complexity of a major diagnostic service with the opportunity to innovate, improve and implement change quickly. This is a fantastic opportunity for someone who wants to make a visible impact, helping shape how quality is managed, measured and continuously improved across a growing and evolving pathology service. We are proud to be the only independent healthcare provider recognised within the Top 10 of the Financial Times' UK Best Employers Survey 2026. What's in it for you Life insurance Private medical cover Pension Employee assistance programme Blue Light Card Cycle to Work scheme Electric car scheme Subsidised staff restaurant Recognition programmes How to find us: Our main hospital is based at: 20 Devonshire Place, London, W1G 6BW Located in the heart of central London, close to Harley Street, we are within walking distance of: Oxford Circus Bond Street Baker Street Great Portland Street
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Chef Manager
Holroyd Howe - London, London
£45,000 to £45,000 a year
PermanentFull time
Company Description Job Title: Chef Manager Location: Victoria, Central London. Contract Type: Term time - 44 working weeks per year Salary: £45,000 per annum. Why Join Us? 28 days holiday (including bank holidays) 3 volunteering days to give back to causes you care about 3 days grandparent leave for those special family moments 24 weeks enhanced maternity leave Bespoke training & development opportunities Pension & life insurance Discounts on high street brands, cinema & holidays via the Perkbox App Wellbeing hub & access to employee assistance programme Free meals while at work Career development through apprenticeships for all experience levels. About the Role: We are seeking a passionate and experienced Chef Manager to lead the kitchen team in a Central London location. Conveniently situation close to Victoria Station you will be responsible for managing day-to-day kitchen operations, delivering fresh, high-quality meals, and ensuring exceptional food service for pupils, staff, and visitors. You will be joining Holroyd Howe, one of the UK’s leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school. The safety and wellbeing of the people we serve is at the heart of everything we do. A key element is effective allergen management; achieved through training, communication, and care, we create mealtimes where every pupil has a safe experience. Our mission is simple: to provide our teams with the right skills to succeed in their job and our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients. Job Description Key Responsibilities: Lead kitchen operations ensuring the highest standards of food quality, safety, and presentation Manage and support a small kitchen team, fostering a positive working environment Oversee menu planning, stock control, and supplier relationships Maintain accurate financial records including budgets, ordering, and stock rotation Ensure compliance with all food safety, health & safety, and safeguarding policies Work collaboratively with the school community to provide a friendly and efficient catering experience Accountability for following and championing allergen controls Qualifications Candidate Profile: Previous experience as a Chef Manager or similar role within contract catering, ideally the Independent Education sector Experience in hospitality Strong kitchen management and leadership skills Passionate about using fresh, seasonal ingredients to create balanced, appealing menus Excellent organisational and communication skills Knowledge of food safety standards, allergen management, and sustainability best practices Additional Information We pride ourselves on: People first We’re a company of individuals, united in doing our best for our clients. Great food, always Using only the best ingredients, our food is fresh, authentic and tailored to each school, age group, and specific needs and preferences. Food education We educate pupils through food, encouraging them to understand and develop their own personal tastes and make informed food choices. Respect in everything we do Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other. Fresh thinking New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering. In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK. Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check, including a Barred List check will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children. This appointment is offered on the return of satisfactory professional references.
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Team Manager
NHS Jobs - Teddington
£55,524 to £62,652 a year
PermanentFull time
To ensure the team provides an effective and streamlined service, implementing National Service Framework directives. To co-ordinate the day-to-day operational process, to include caseload allocation, management and other duties as appropriate. To provide supervision on clinical caseloads and ensure that all team members have appropriate clinical supervision and Development Review. To ensure team members adhere to relevant professional code of conduct, keep up to date and meet professional requirements, in conjunction with the professional leads. To act as professional supervisor where appropriate. To ensure the Trust policies on staff supervision, health and sickness, safety and equal opportunities are adhered to, and ensure that all staff absence (including the doctors) is recorded through an agreed team procedure. To implement clinical and corporate governance at team level. To maintain responsive and effective financial management within an agreed health care budget and ensuring the Clinical Manager is informed on financial performance. To ensure the team members (including the doctors) contribute to the activity data collection (including RIO) in accordance with Trust policies and procedures. To facilitate and enable appropriate communication within the team, between other teams and departments across the Trust, Local Authorities, service users, carers and other relevant agencies. To contribute to service development by embracing and managing change programmes as identified through stakeholder consultation. To establish and maintain an effective system for reviewing and monitoring how resources are used. To work closely with the Clinical Manager and partner agencies in the borough to ensure that the operational policy works effectively and to develop any new protocols required in relation to referral and brief treatments. Use of Artificial Intelligence (AI) in job applications If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form. Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure. Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role. Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience.
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Team Manager
NHS Jobs - London
£58,133 to £65,261 a year
PermanentFull time
To be responsible for the smooth and effective operational management and co-ordination of the Community Rehabilitation Team. To lead on all team rehabilitation areas including step downs, supporting discharge, enabling least restrictive practice, promoting recovery and positive engagement with the wider community including the voluntary sector. To support and work closely with the South London Partnership Complex Care Programme enabling step downs, improving pathway and interface issues and always promoting recovery. To work in close partnership with the multi-disciplinary team to actively promoting team working. To have regular co-ordination meetings with the team to ensure that the separate elements of team accountabilities are fully addressed including Zoning meetings to ensure those service users with high needs and risk receive the appropriate level of intervention and support. To hold full managerial responsibility for all individual CMHT staff members (excluding the doctors) ensuring the various disciplines work within an agreed operational policy and providing support and consultation in the process. To work closely with the Consultant Psychiatrist, to ensure that all medically qualified members of the team adhere to operational policies and fully engage in the multi-disciplinary process. To manage and supervise administrative and secretarial staff in the team. To ensure that all performance information identified as necessary is collected according to the timescale required. To ensure systems are in place to manage intake, allocation, caseloads and clinical review in the team. Use of Artificial Intelligence (AI) in job applications If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form. Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure. Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role. Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience.
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Portfolio Manager
Mitie
PermanentFull time
Location: Northampton & London Hours: 40 Hours - Monday to Friday Job Overview This role supports the effective management of large energy portfolios, ensuring accurate data, smooth supplier relationships, and excellent customer service. Working within the Portfolio Management team, the successful candidate will manage customer portfolios, handle portfolio queries, oversee reporting and data accuracy, support supplier and meter changes, and provide escalation support. The role requires strong knowledge of energy systems, industry charges, supplier management, reporting, and stakeholder engagement, with a focus on delivering reliable insights and a seamless customer experience. Main duties -Lead the day-to-day management of strategic customer energy portfolios, ensuring service excellence and overseeing a team of Portfolio Analysts. -Maintain accurate customer portfolio data by coordinating estate, site, meter, and supplier changes across internal systems. -Manage and resolve customer queries, data requests, and escalations, ensuring timely responses and high levels of customer satisfaction. -Oversee the production and delivery of contractual reports, providing accurate insights and supporting customers with energy spend management. -Build strong customer relationships through regular calls, meetings, and stakeholder engagement, coordinating internal teams to deliver effective solutions. Requirements -Proven track record of building and maintaining long-term customer relationships through excellent stakeholder management and customer service. -Strong knowledge of UK energy markets, including transmission and distribution frameworks, renewable energy policies, and industry support mechanisms. -Excellent communication and presentation skills, with the ability to convey complex technical information clearly to senior stakeholders. -Highly organised with strong analytical, problem-solving, and project management skills, capable of managing multiple priorities and tight deadlines. -Advanced Microsoft Office skills (Excel, Word, PowerPoint, and Access) with the ability to apply strategic tools and data analysis to complex business challenges. The successful candidate will be based in London, Northampton or another Mitie office, but also be expected to attend meetings at customer sites from time to time. Flexible working from home is available 2-3 days per week at management's discretion.
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