Housing Tenancy Services officer
Triumph Consultants Ltd - London
£22.03 to £22.03 an hour
TemporaryFull time
What's involved with this role: Merton 000B 4F66 / 1 Housing Tenancy Services officer London, Clarion Housing Triumph Consultants are looking for a Housing Tenancy Services Officer to deliver improved responsive services to tenants, dealing with projects and helping customers who may be vulnerable. You will have a good understanding of social housing legislation and tenancy management. Contract is for 3 months in Morden SM4 5BE Housing Tenancy Services Officer Pay Rate: £22.03 per hour PAYE Hours per week: 36 hrs Monday – Friday, normal working hours Contract length: 3 months Location: Morden SM4 5BE Hybrid working - 3 days office/site and 2 days wfh. Some home working, attendance at offices and residents’ homes as and when required. Basic DBS required Key requirements: Experience of working within Housing Tenancy Services officer, delivering improved responsive services to tenants Experience of working in a customer complaints/resolution environment A good understanding of social housing legislation and tenancy management Experience of dealing with projects and helping customers who may be vulnerable Experience of excellent working relationships with colleagues in operational teams, other internal teams as well as external agencies Proven experience of a front line customer focused role in the social housing sector Previous experience of project management methods Experience of successful working in Repairs & Maintenance or a housing association or local authority Key responsibilities: Participate and when required lead on local service resident engagement strategies Deliver improved responsive services to housing tenants, dealing with different types of projects, seeing them through to conclusion and often helping customers who may be vulnerable Supporting sign up and needs assessment of customers, at the handover of Regeneration properties Ensuring a complaint is resolved, or working with a whole block of tenants to support customers whilst services are restored Supporting engagement and delivering an estate event or facilitating and co-ordinating responses to customers Working with the Neighbourhood Response team, Customer Service team and Customer Response team Reference: Merton 000B 4F66 / 1 Housing Tenancy Services officer We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. 1 Job Ref: 000B 4F66 / 1 Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Please do try to resist contacting us with requests for progress updates. We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed. Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
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21665 - Operational Support Officer
Ministry of Justice - NEWPORT
from £25,582 a year
On-sitePermanentFull time
Proud to serve. Proud to keep justice going. Our Operational Support Officers within National Services provide excellent telephone and administrative support to court users. This position is predominately telephone-based and our training programme provides a structured yet flexible approach to building the skills required to perform this vital role. About us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our National Service teams offer a wide range of support which includes assisting customers via the telephone, providing digital assistance, facilitating audio and video hearings, as well as supporting case progression and court hearings. We support multiple judications such as Social Service and Child Support, Family Public Law, Probation, Crime, Immigration and Asylum, Divorce, Online Civil Money Claims, Special Education Needs and Disability Tribunal (SEND), Mental Health Tribunal and the Single Justice Service. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. Your role Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You need to be a confident communicator with the self-assurance to liaise with members of the public regarding complex and sensitive matters in a calm and professional manner. You will be supported by a Team Leader and, alongside our in-depth training programme, will have access to ‘SHELF’ (guidance document) to assist in your role. You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include: · Taking inbound calls from the public and legal representatives and returning calls as required. · Communicating effectively with the public, other court and tribunal users and representatives of other agencies and organisations. · Delivering a high standard of customer service, responding to enquiries with empathy and understanding, particularly in situations where individuals may be under stress or facing challenging circumstances. · Using email and webchat and undertaking general administrative work. · Interpreting information to accurately update digital records. Your knowledge, skills and experience Strong customer service skills with the ability to work in a service-led environment. Good digital and administrative skills; with excellent attention to detail. Effective communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications. Resilient and empathetic to be able to deal with sensitive information and situations. A team player; able to work collaboratively and flexibly to deliver HMCTS objectives. Please refer to the role profile attachment for more information. Further details The office is open Monday-Friday from 07:30 to 18:00. We can offer Saturday working as part of your weekly contracted hours. Saturday operating hours are 08:00 to 16:00. All of our staff are expected to work 6 Saturdays per year on a rota basis. Requests for particular shift patterns will be discussed with successful candidates upon successful completion of pre-employment checks. Standard full time working hours are 37 hours per week. Applications for part-time working will be considered, however due to the nature of the role the minimum we could consider is 30 hours per week, shift patterns will be between 08:00 and 18:00. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and are only relevant to particular teams, and only available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule. Location You will be based in Newport. The address is Usk House, NP20 2GD. Training There is a 1-week induction that is full time but can be worked from home, following this a full-time 6-week training academy will commence, this is office based / in person. Requests for part-time training will be considered on a case-by-case basis and will only be approved if we can establish that we can ensure you will receive the full benefit of training and that all of the learning will be consolidated within that timeframe. Skilled Worker Visa This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here. Occasional travel to other courts For this post, occasional travel will be required for cover when needed.
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Relief Retail Security Officer
Mitie
PermanentFull time
Job Overview -To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. -To undertake additional training to ensure continuous self-development. Main Duties Operations -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. -Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. -To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required. -Comply with legal obligations and safety requirements of the role. -Follow instructions and procedures appropriately without unnecessarily challenging authority. -Work in a systematic, methodology and orderly way. Training -Fully and satisfactorily complete all required competency training. -To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. -You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. -Use common sense and initiative by immediately involving others if a situation appears to become threatening. -To maintain professional conduct in the face of difficult situations and challenging customers. -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. -Keep to schedules and demonstrate commitment to Mitie and the Client. -To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). -To call emergency services and Communication Centre to report all incidents. What we are looking for -Previous Security Experience -SIA License -SC Clearance desirable
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21661 - Operational Support Officer
Ministry of Justice - STOKE-ON-TRENT
from £25,582 a year
On-sitePermanentFull time
Proud to serve. Proud to keep justice going. Our Operational Support Officers within National Services provide excellent telephone and administrative support to court users. This position is predominately telephone-based and our training programme provides a structured yet flexible approach to building the skills required to perform this vital role. About us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our National Service teams offer a wide range of support which includes assisting customers via the telephone, providing digital assistance, facilitating audio and video hearings, as well as supporting case progression and court hearings. We support multiple judications such as Social Service and Child Support, Family Public Law, Probation, Crime, Immigration and Asylum, Divorce, Online Civil Money Claims, Special Education Needs and Disability Tribunal (SEND), Mental Health Tribunal and the Single Justice Service. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. Your role Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You need to be a confident communicator with the self-assurance to liaise with members of the public regarding complex and sensitive matters in a calm and professional manner. You will be supported by a Team Leader and, alongside our in-depth training programme, will have access to ‘SHELF’ (guidance document) to assist in your role. You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include: · Taking inbound calls from the public and legal representatives and returning calls as required. · Communicating effectively with the public, other court and tribunal users and representatives of other agencies and organisations. · Delivering a high standard of customer service, responding to enquiries with empathy and understanding, particularly in situations where individuals may be under stress or facing challenging circumstances. · Using email and webchat and undertaking general administrative work. · Interpreting information to accurately update digital records. Your knowledge, skills and experience Strong customer service skills with the ability to work in a service-led environment. Good digital and administrative skills; with excellent attention to detail. Effective communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications. Resilient and empathetic to be able to deal with sensitive information and situations. A team player; able to work collaboratively and flexibly to deliver HMCTS objectives. Please refer to the role profile attachment for more information. Further details The office is open Monday-Friday from 07:30 to 18:00. We can offer Saturday working as part of your weekly contracted hours. Saturday operating hours are 08:00 to 16:00. All of our staff are expected to work 6 Saturdays per year on a rota basis. Requests for particular shift patterns will be discussed with successful candidates upon successful completion of pre-employment checks. Standard full time working hours are 37 hours per week. Applications for part-time working will be considered, however due to the nature of the role the minimum we could consider is 30 hours per week, shift patterns will be between 08:00 and 18:00. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and are only relevant to particular teams, and only available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule. Location You will be based in Newport. The address is Usk House, NP20 2GD. Training There is a 1-week induction that is full time but can be worked from home, following this a full-time 6-week training academy will commence, this is office based / in person. Requests for part-time training will be considered on a case-by-case basis and will only be approved if we can establish that we can ensure you will receive the full benefit of training and that all of the learning will be consolidated within that timeframe. Skilled Worker Visa This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here. Occasional travel to other courts For this post, occasional travel will be required for cover when needed.
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Recruitment & Employment Services Officer
NHS Jobs - Bradford
£28,392 to £31,157 a year
PermanentFull time
Please see attached for the job description document for this post for further details in regards to the main responsibilities of the role.
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Marketing and Communications Project Officer
Cycling UK - remote
£29,045 - £32,272
PermanentFull time
Job Advert There’s never been a better time to join the team at Cycling UK! We have an ambitious strategy and we want you to be part of it. There are loads of reasons to love cycling, even if you’re not someone who cycles. From cutting pollution, to making us healthier and happier, cycling can help us all thrive. As our Marketing and Communications Project Officer, you will provide marketing, brand and communication support and advice for a wide range of Cycling UK's projects. You will act as the link person between a broad range of projects and the External Affairs department, ensuring the team are aware of opportunities that support our strategic objectives You don’t need to be a cyclist to work at Cycling UK, but you do need to have a strong commitment to our work. Working closely with the project leads, you will help teams understand how marketing and communications will help achieve the project's overall objectives and then support in deliverying this. We are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. We strongly believe that diversity strengthens our work. If you are already passionate about cycling, that’s great, many of us are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most to us. Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria. The role is home based in the UK, with regular meetings in London as required. Applications close at 9:00am on the closing date shown
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Television Licence Field Officer
Capita plc
£31,650 to £31,650 a year
On-sitePermanentFull time
£31,650 + Company Car or Car Allowance | Flexible Schedule Join us as a Field Officer and play a key role in supporting local communities. You'll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps-with full training, great benefits, and the freedom of working independently. What You'll Be Doing As a Field Officer, you'll play an important role in supporting TV Licensing by engaging with customers across the Chelmsford area. Working independently, you'll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations. Key responsibilities include: • Visiting residential addresses throughout the CM postcode area • Speaking with customers professionally and respectfully • Explaining TV Licensing requirements and available options • Setting up payment plans where appropriate • Recording visit outcomes accurately using mobile technology • Making informed decisions and working independently in the field • Occasionally attending court as part of the enforcement process You'll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role. What We're Looking For We're looking for confident, resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life. To be successful in this role, you'll need: • A full UK driving licence (essential) • To live within the CM postcode area • Excellent communication and interpersonal skills • The ability to remain calm, professional and resilient in a variety of customer situations • Strong problem-solving skills and sound judgement • Good attention to detail and accuracy when recording information • Confidence working independently and managing your own workload • Basic IT skills and confidence using mobile devices and applications • A positive attitude and willingness to learn • Flexibility to work a varied schedule, including evenings and weekends Experience in a customer-facing role is highly desirable. More importantly, we're looking for people who can demonstrate professionalism, empathy, resilience and a commitment to delivering excellent customer service. Working Pattern To support customers at times that suit them best, you'll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday, or at any time during weekends. This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments. What's in it for you? • £31,650 annual salary • Company car (for work and personal use) or £3,700 annual car allowance • Mileage paid-including your daily commute from home • Flexible 36.5‑hour working week, with the option of a four‑day schedule • Generous holiday allowance, plus opportunities to purchase extra leave • Pension, life assurance, paid volunteering day and family‑friendly policies • Safety measures including Body Worn Video and a lone worker support system • Access to discounts, wellbeing support, and colleague diversity networks • Financial wellbeing tools and resources About Capita TV Licensing: At Capita TV Licensing, we're supporting the world's oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television. Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose Customer first, always Fearless innovation ✅ Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com AI & Fair Recruitment at Capita At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we're here to support you. How We Use AI in Our Hiring Process To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we'll be happy to support you.
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Fiscal Officer (Administration) Kilmarnock
Crown Office and Procurator Fiscal Service - Kilmarnock
£27,164 to £30,281 a year
On-sitePermanentFull time
The Crown Office and Procurator Fiscal Service (COPFS) is Scotland's only prosecution service, playing a vital role in delivering justice and supporting communities across the country. As a Fiscal Officer based in Kilmarnock, you will be part of a team that helps ensure cases progress efficiently through the justice system and that high-quality services are delivered to the public and justice partners. Fiscal Officers are at the heart of COPFS operations, providing essential administrative and operational support across Local Court functions. This varied role can involve managing case records, preparing documentation for court, responding to enquiries, supporting the progression of cases and working closely with colleagues and stakeholders across the justice sector. No two days are the same, and your work will make a real contribution to the effective delivery of justice in Scotland.
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Television Licence Field Officer
Capita plc
£31,650 to £31,650 a year
On-sitePermanentFull time
£31,650 + Company Car or Car Allowance | Flexible Schedule Join us as a Field Officer and play a key role in supporting local communities. You'll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps-with full training, great benefits, and the freedom of working independently. What You'll Be Doing As a Field Officer, you'll play an important role in supporting TV Licensing by engaging with customers across the Northampton area. Working independently, you'll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations. Key responsibilities include: • Visiting residential addresses throughout the NN postcode area • Speaking with customers professionally and respectfully • Explaining TV Licensing requirements and available options • Setting up payment plans where appropriate • Recording visit outcomes accurately using mobile technology • Making informed decisions and working independently in the field • Occasionally attending court as part of the enforcement process You'll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role. What We're Looking For We're looking for confident, resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life. To be successful in this role, you'll need: • A full UK driving licence (essential) • To live within the NN postcode area • Excellent communication and interpersonal skills • The ability to remain calm, professional and resilient in a variety of customer situations • Strong problem-solving skills and sound judgement • Good attention to detail and accuracy when recording information • Confidence working independently and managing your own workload • Basic IT skills and confidence using mobile devices and applications • A positive attitude and willingness to learn • Flexibility to work a varied schedule, including evenings and weekends Experience in a customer-facing role is highly desirable. More importantly, we're looking for people who can demonstrate professionalism, empathy, resilience and a commitment to delivering excellent customer service. Working Pattern To support customers at times that suit them best, you'll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday, or at any time during weekends. This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments. What's in it for you? • £31,650 annual salary • Company car (for work and personal use) or £3,700 annual car allowance • Mileage paid-including your daily commute from home • Flexible 36.5‑hour working week, with the option of a four‑day schedule • Generous holiday allowance, plus opportunities to purchase extra leave • Pension, life assurance, paid volunteering day and family‑friendly policies • Safety measures including Body Worn Video and a lone worker support system • Access to discounts, wellbeing support, and colleague diversity networks • Financial wellbeing tools and resources About Capita TV Licensing: At Capita TV Licensing, we're supporting the world's oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television. Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose Customer first, always Fearless innovation ✅ Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com AI & Fair Recruitment at Capita At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we're here to support you. How We Use AI in Our Hiring Process To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we'll be happy to support you.
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Housing Officer - Nottingham East
Serco Limited - Nottingham
£29250-32700 per annum
PermanentFull time
Serco Limited Housing Officer AASC Nottingham East Full time, 37.5 hours per week. Monday – Friday Salary: £29,250.00, plus Serco Benefits. You are required to have a valid UK driving licence for this role. A company car will be provided. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC). We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Main purpose: - Delivery of services required under the AASC contract to support Service Users in their Area. - Responsibility for property standards in all accommodation within the initial accommodation (IA) completing monthly property inspections (as a minimum) to ensure they meet contractual requirements, standards, and performance targets. - Provide welfare support and signposting to the Service Users in their care. - Respond to any issues, requests, complaints, etc. raised through the AIRE Services and report on incidents. - Main Accountabilities: - Ensure delivery of all core Service User support services as prescribed under the contract. - Provide inductions for all new Service Users to the IA, ensuring Service User understanding of the services available, the property and standards of behaviour, emergency evacuation process and complaints procedure. - Respond to requests for assistance and support received via the AIRE Services. - Manage incidents raised by the AIRE Services. - Deliver against the tasking schedule or as required by the Field operations manager. - Provide accurate and timely reporting on visits, inspections, repairs, incidents etc. to support the adherence to contractual requirements and agreed timescales. - Complete monthly inspections within the IA to ensure standards are being met and highlight any required maintenance. - Undertake further inspections as required (i.e. pre-dispersal). - Responsible for managing discontinuations and reporting potential absconders within the IA in line with Local Operating Procedures (LOP). - Complete first fix and minor repairs where identified and tasked - Maintain property standards to ensure compliance with contractual commitments and property legislation. - Accountable for following all processes, procedures, and policies under the contract. - Manage access to the IA for suppliers, visitors, maintenance etc. - Responsible for ensuring safety of Service Users in accordance with Safeguarding policies and procedures, including welfare checks, dealing with urgent medical needs, managing anti-social behaviour, children’s safeguarding needs, etc. - Assisting with day-to-day IA operations including, daily registers, post, reception duties etc. - Ensuring the building is always safe and compliant; monitoring CCTV, daily patrols, weekly fire alarm testing, emergency evacuations, and contacting emergency services when necessary. - What you’ll need to do the role: - Strong experience of working in a service environment, with demonstrable knowledge of communication skills. - Knowledge/experience of working within a property related environment. - Strong interpersonal skills. - IT literate, knowledge of MS Word, Excel, etc. - Ability to manage conflict. - Strong organisational skills. Desirable: - Some maintenance knowledge desirable. - Safeguarding knowledge/experience in a similar environment desirable. - Experience in a security related role. Why Serco: Meaningful and vital work: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find. Great people: You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer: - Salary: Competitive salaries with annual reviews. - Pension: Up to 6% contributory pension scheme. - Holidays: 25 days' annual leave plus bank holidays. - Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression. - Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres. - Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel. - ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period. - Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community. - Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. #aasc
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