Customer Service Administrator
ISS Facilities Services - Portsmouth
On-sitePermanentFull time
Customer Service Administrator Location: Portsmouth, PO6 4PR Hours of work: 40 Contract Type: Permanent We are seeking a Customer Service Administrator to support Helpdesk operations by managing requests received via telephone, email and online systems. The successful candidate will ensure jobs are accurately logged, prioritised and processed in line with agreed service levels while delivering a professional and customer-focused service. Job Description We are looking for an organised and adaptable individual with strong communication and administrative skills who can work collaboratively with clients, contractors, suppliers and internal teams. This role requires a proactive approach to resolving issues, maintaining system accuracy and supporting the delivery of high-quality service standards. Key Responsibilities Manage Helpdesk requests received via telephone, email and online systems, ensuring accurate logging and processing. Ensure all jobs are managed within agreed SLAs, KPIs and priority response times. Administer and maintain Helpdesk systems, including MyMCS and ID&V, ensuring data is accurate and up to date. Liaise with clients, site contacts, contractors, suppliers and service partners to coordinate works and resolve issues. Monitor and manage customer complaints, escalations and feedback, ensuring timely resolution and communication. Support Helpdesk operations, including telephony cover, self-service requests, email management, surveys and courier requests. Communicate essential information effectively to internal and external stakeholders. Contribute to continuous improvement by maintaining knowledge of systems, processes, procedures and services while ensuring compliance with company policies and standards. Professional and Personal Competencies/Qualifications Excellent communication, active listening and customer service skills. Confident and professional telephone manner with strong complaint-handling abilities. Accurate and efficient administration and data entry skills. Strong organisational, multitasking and problem-solving abilities. Effective team player with a self-motivated and adaptable approach. Quick learner with the ability to work across multiple systems. Flexible and able to adapt working patterns to meet business needs. Good working knowledge of Microsoft Word and Excel. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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Customer Service Administrator
ISS Facilities Services - Portsmouth
On-sitePermanentFull time
Customer Service Administrator Location: Portsmouth, PO6 4PR Hours of work: 40 Contract Type: Permanent We are seeking a Customer Service Administrator to support Helpdesk operations by managing requests received via telephone, email and online systems. The successful candidate will ensure jobs are accurately logged, prioritised and processed in line with agreed service levels while delivering a professional and customer-focused service. Job Description We are looking for an organised and adaptable individual with strong communication and administrative skills who can work collaboratively with clients, contractors, suppliers and internal teams. This role requires a proactive approach to resolving issues, maintaining system accuracy and supporting the delivery of high-quality service standards. Key Responsibilities Manage Helpdesk requests received via telephone, email and online systems, ensuring accurate logging and processing. Ensure all jobs are managed within agreed SLAs, KPIs and priority response times. Administer and maintain Helpdesk systems, including MyMCS and ID&V, ensuring data is accurate and up to date. Liaise with clients, site contacts, contractors, suppliers and service partners to coordinate works and resolve issues. Monitor and manage customer complaints, escalations and feedback, ensuring timely resolution and communication. Support Helpdesk operations, including telephony cover, self-service requests, email management, surveys and courier requests. Communicate essential information effectively to internal and external stakeholders. Contribute to continuous improvement by maintaining knowledge of systems, processes, procedures and services while ensuring compliance with company policies and standards. Professional and Personal Competencies/Qualifications Excellent communication, active listening and customer service skills. Confident and professional telephone manner with strong complaint-handling abilities. Accurate and efficient administration and data entry skills. Strong organisational, multitasking and problem-solving abilities. Effective team player with a self-motivated and adaptable approach. Quick learner with the ability to work across multiple systems. Flexible and able to adapt working patterns to meet business needs. Good working knowledge of Microsoft Word and Excel. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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Rostering Systems Administrator
NHS Jobs - Portsmouth
£25,760 to £27,476 a year
PermanentFull time
Specific Core Functions Support the with drafting and prepare data on and scheduled reporting requires for the organisations. Create systems for logging and recording that that all users complete and sign user agreement access forms. Raise and escalate systems issues with the relevant provider, liaising regularly to seek quick resolution. Undertake regular review and audit of the access users have to the system to ensure that those who have had training and a user account created use the system as expected and ensure that no inappropriate access is given to the system. Support testing, update and upgrade processes with technical advice throughout user testing period, recording any issues experienced with the system configuration. Support to ensure that the system remains live and that robust mechanisms are in place to manage changes of roles and user access along with the management of leavers with access to the system. Additional information The Rostering Team is a small, friendly team. We work hard but have a wonderful collaborative environment where all team members support one another. We are proud of our achievements in rolling out various systems to large numbers of staff and now continue to focus on ensuring we support our managers and staff to get the most out of them and have been recognised and been awarded the PHU Hidden Heroes and shortlisted finalists for the Health Service Journal (HSJ) awards. You'll be entitled to a minimum 27days annual leave plus bank holidays, access to training courses and career development. Access to the NHS Pension scheme, please see enclosed 'Joining the Scheme | NHSBSA' Discounted travel options are available for public transport alongside a free park and ride service. Additionally Blue Light Card and Health Service Discounts are available for staff to use. There are a whole host of other benefits including cycle to work and onsite leisure centre and beach hut booking on Southsea sea front. For full job details and person specifications please refer to enclosed Job Description.
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Business Support Administrator
NHS Jobs - Portsmouth
£25,760 to £27,476 a year
PermanentFull time
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
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Research Assistant
University of Portsmouth - PO1 3DE
HybridContractPart time
The role exists to contribute to the advancement of knowledge and innovation in Artificial Intelligence (AI) by supporting research that generates impactful solutions to organisational challenges. The role exists to help deliver high-quality research outcomes that enhance the University's research reputation, inform policy and practice, foster innovation, and create opportunities for collaboration with academic, and industry partners. Through contributing to the successful delivery of AI research projects, the postholder will help ensure that research findings translate into meaningful real-world benefits and support the University's strategic research objectives. The allocation is 11 hours and 36 minutes per month, which may be worked on any day between Monday and Friday. Over a period of five months, this equates to a total of 58 hours. Whilst there is a need to be in Portsmouth a few days each week, hybrid working is available for this role. The Research Assistant may work from home or from designated sites for data collection purposes where required. The interviews are currently anticipated to be held on 13 October 2026. This appointment is a fixed-term contract.
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Experienced Healthcare Assistants & Support Workers Required
Cambridgeshire Care Agency - Hampshire
from £13 an hour
Field-basedPermanentFull time
EXPERIENCED HCA’s & SUPPORT STAFF REQUIRED Full Time & Part Time Positions Available Due to continued expansion, Cambridgeshire Care Agency is looking to recruit experienced Healthcare Assistants and Support Workers to join our friendly and professional team. ✔ Day Shifts Available ✔ Night Shifts Available ✔ Weekly Pay ✔ Holiday Pay ✔ Pension Scheme ✔ Flexible Working Opportunities ✔ Ongoing Support from an Experienced Office Team Join one of East Anglia’s leading and longest established healthcare staffing providers, supplying services for over 30 years across a wide range of care environments. We are looking for reliable, compassionate and experienced individuals who are passionate about delivering high-quality care and support. Apply today and become part of a trusted and respected healthcare team. All roles are subject to satisfactory DBS checks and compliance requirements.
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Single Point of Access Administrator
NHS Jobs - Fareham
£25,760 to £27,476 a year
PermanentFull time
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
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22826 - Case Administrator - Public Protection - Kent, Surrey & Sussex
Ministry of Justice - England
£24,645 to £26,723 a year
On-sitePermanentFull time
Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service. If this sounds like you, apply now. If you are successful in the recruitment process and join the Probation Service, your starting salary will be £24,645, Pro-Rata for Part-Time roles. The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows. New entrants are expected to join on the minimum of the pay band. Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable. Overview of the job This is an administrative job within the Probation Service. For further information on the summary, responsibilities, activities, duties of the role and the Civil Service Success Profile Criteria which will be used in the assessment process, please refer to the full Job Description Attachment. Right to work in the UK You must have the right to work in the UK and Civil Service (https://www.gov.uk/government/publications/nationality-rules). Skilled Worker visa changes from 22 July 2025 In accordance with current immigration rules, this role is not eligible for a new Skilled Worker visa. From 22 July 2025, the Government introduced changes to the eligibility criteria for Skilled Worker visas. As a result: HM Prison and Probation Service (HMPPS) cannot consider sponsoring you to work as a case administrator unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your pre-employment checks and your eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you apply to be a case administrator and you have not held a Skilled Worker visa prior to 22 July 2025, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. If your application is successful, you will need to ensure that you have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. HMPPS will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here. Civil Service recruitment: nationality rules Civil Service This guide is intended to assist departments with managing their responsibilities on nationality rules related to Civil Service recruitment. You can read more about Skilled Worker visas and the eligibility criteria here (https://www.gov.uk/skilled-worker-visa) About us: By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and you’ll be part of a supportive team that thrives on sharing knowledge and expertise. Successful applicants may be based a wide variety of office, court, team, or prison locations within the Probation Service region. Allocations will be made according to business need. To find out more about working as a Case Administrator please click here About the Recruitment Process To apply to this role you will be required to complete a short application form and detail responses to Civil Service Behaviours and Experience based question. As part of this application, you will also be required to sit the Civil Service Judgement test (CSJT). The CSJT is a two-part test which looks at your ability to make decisions in relation to specific civil service behaviours. The CSJT is stage one of your application process and you will have the option to complete a practice test immediately before taking the test, to give you an insight of what to expect before you start.
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Assistant Accountant
CMA Recruitment Group
£34,000 to £42,000 a year
On-sitePermanentFull time
We are partnering with a prominent manufacturing organisation based in Portsmouth, seeking a dedicated Assistant Accountant to join their team on a permanent basis. This role offers a great opportunity within a thriving sector known for its innovation and growth. The company values strong professional development, and a commitment to excellence. With a history of steady expansion and industry recognition, they provide a supportive environment that encourages career progression. Benefits include competitive salary, pension, and flexible working options. What will the Assistant Accountant role involve? • Supporting operations across Europe and the US through detailed analysis and data interpretation • Contributing to variance analysis to ensure accurate financial performance reporting • Partnering with various stakeholders to provide insights that drive cost efficiencies and process improvements • Preparing reports and presentations for senior management, enabling strategic decision-making • Assisting with continuous improvement initiatives within the finance team, fostering a proactive working environment Suitable Candidate for the Assistant Accountant vacancy: • A background in finance or accounting, ideally with exposure to month end processes, management accounting or manufacturing finance • Strong analytical skills with a keen eye for detail, problem solving, and data interpretation • Effective communicator with the ability to partner with diverse teams and present complex data clearly • Eagerness to develop expertise within a dynamic environment • Studying towards AAT, ACCA, CIMA or ACA Additional benefits and information for the role of Assistant Accountant: • Study support • 25 days holiday plus bank holidays • Hybrid working following probation (non-contractual) • Salary sacrifice pension scheme • Salary will be dependent on experience CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn’t discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.
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sales assistant
the fragrance shop - Portsmouth
On-sitePermanentPart time
We are on the lookout for an enthusiastic, motivated and reliable 0hour sales assistant. We are extremely passionate about our products and ensuring our customers receive the highest level of customer service. Our employees are trained to offer the very best expertise and knowledge with the fragrance industry. So, if you feel you are passionate about fragrance and thrive in a busy environment then this could be the perfect role for you! employment will start asap and end at end of December/Beginning January
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