Senior Customer Service Leader
Government Recruitment Service - Crook
£57,946 to £68,205 a year
PermanentFull time
This is a high-profile and business-critical leadership role within the Jobs and Careers Service Operations Directorate, offering the opportunity to influence services that support millions of people across Scotland and Northern England. As a Senior Customer Service Leader (Grade 7), you will be responsible for the performance, delivery, and customer outcomes across multiple service delivery sites within a geographical area. You will create and sustain an inclusive, high-performing culture where colleagues are empowered to deliver excellent, compassionate, and tailored services to our diverse customer base. Leading through others, you will drive colleague engagement, develop leadership capability, and set clear standards for performance, professionalism, and customer service. You will ensure resources are deployed effectively to achieve organisational priorities while fostering a culture of accountability, innovation, and continuous improvement. You will provide strategic leadership and coaching to senior leaders and management teams, helping them navigate change, improve performance, and build highly engaged and effective teams. A key aspect of the role will be developing strong relationships with internal and external stakeholders, enabling collaborative solutions that deliver better outcomes for customers and communities. This role offers a unique opportunity to make a meaningful difference to people's lives by supporting the delivery of the UK Government's employment and welfare objectives, including: Helping people move into work and supporting those already in employment to progress and achieve their potential. Delivering effective, efficient, and innovative services to millions of customers, including some of the most vulnerable members of society. Improving the customer experience while ensuring value for money for taxpayers. Operating within a fast-paced and continually evolving environment, you will play a pivotal role in shaping service delivery, driving operational excellence, and leading transformational change. This is an excellent opportunity for an ambitious and inspirational leader to further develop their career while delivering real social impact at scale. Please see the attachments section for geographical areas and the sites within each area. Please note, this vacancy is not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice. Key Responsibilities: Provide strategic leadership and direction across multiple service delivery sites, ensuring the effective delivery of organisational priorities and objectives. Lead, inspire and develop a large, geographically dispersed workforce through senior leaders and management teams. Deliver outstanding operational performance, ensuring services are efficient, effective and focused on customer outcomes. Drive continuous improvement and innovation, identifying opportunities to improve service quality, productivity and customer experience. Lead transformational change programmes and support colleagues through organisational and operational change. Develop leadership capability across the business through coaching, mentoring and talent development. Build and maintain effective relationships with key internal and external stakeholders, influencing at senior levels to achieve shared objectives. Ensure effective workforce planning and resource deployment to meet changing business demands. Promote an inclusive culture where colleagues feel valued, supported and empowered to perform at their best. Use data, insight and performance information to inform decision-making, identify risks and drive sustainable improvements.
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Senior Customer Service Leader
Government Recruitment Service - Gateshead
£57,946 to £68,205 a year
PermanentFull time
This is a high-profile and business-critical leadership role within the Jobs and Careers Service Operations Directorate, offering the opportunity to influence services that support millions of people across Scotland and Northern England. As a Senior Customer Service Leader (Grade 7), you will be responsible for the performance, delivery, and customer outcomes across multiple service delivery sites within a geographical area. You will create and sustain an inclusive, high-performing culture where colleagues are empowered to deliver excellent, compassionate, and tailored services to our diverse customer base. Leading through others, you will drive colleague engagement, develop leadership capability, and set clear standards for performance, professionalism, and customer service. You will ensure resources are deployed effectively to achieve organisational priorities while fostering a culture of accountability, innovation, and continuous improvement. You will provide strategic leadership and coaching to senior leaders and management teams, helping them navigate change, improve performance, and build highly engaged and effective teams. A key aspect of the role will be developing strong relationships with internal and external stakeholders, enabling collaborative solutions that deliver better outcomes for customers and communities. This role offers a unique opportunity to make a meaningful difference to people's lives by supporting the delivery of the UK Government's employment and welfare objectives, including: Helping people move into work and supporting those already in employment to progress and achieve their potential. Delivering effective, efficient, and innovative services to millions of customers, including some of the most vulnerable members of society. Improving the customer experience while ensuring value for money for taxpayers. Operating within a fast-paced and continually evolving environment, you will play a pivotal role in shaping service delivery, driving operational excellence, and leading transformational change. This is an excellent opportunity for an ambitious and inspirational leader to further develop their career while delivering real social impact at scale. Please see the attachments section for geographical areas and the sites within each area. Please note, this vacancy is not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice. Key Responsibilities: Provide strategic leadership and direction across multiple service delivery sites, ensuring the effective delivery of organisational priorities and objectives. Lead, inspire and develop a large, geographically dispersed workforce through senior leaders and management teams. Deliver outstanding operational performance, ensuring services are efficient, effective and focused on customer outcomes. Drive continuous improvement and innovation, identifying opportunities to improve service quality, productivity and customer experience. Lead transformational change programmes and support colleagues through organisational and operational change. Develop leadership capability across the business through coaching, mentoring and talent development. Build and maintain effective relationships with key internal and external stakeholders, influencing at senior levels to achieve shared objectives. Ensure effective workforce planning and resource deployment to meet changing business demands. Promote an inclusive culture where colleagues feel valued, supported and empowered to perform at their best. Use data, insight and performance information to inform decision-making, identify risks and drive sustainable improvements.
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Senior Customer Service Leader
Government Recruitment Service - North Shields
£57,946 to £68,205 a year
PermanentFull time
This is a high-profile and business-critical leadership role within the Jobs and Careers Service Operations Directorate, offering the opportunity to influence services that support millions of people across Scotland and Northern England. As a Senior Customer Service Leader (Grade 7), you will be responsible for the performance, delivery, and customer outcomes across multiple service delivery sites within a geographical area. You will create and sustain an inclusive, high-performing culture where colleagues are empowered to deliver excellent, compassionate, and tailored services to our diverse customer base. Leading through others, you will drive colleague engagement, develop leadership capability, and set clear standards for performance, professionalism, and customer service. You will ensure resources are deployed effectively to achieve organisational priorities while fostering a culture of accountability, innovation, and continuous improvement. You will provide strategic leadership and coaching to senior leaders and management teams, helping them navigate change, improve performance, and build highly engaged and effective teams. A key aspect of the role will be developing strong relationships with internal and external stakeholders, enabling collaborative solutions that deliver better outcomes for customers and communities. This role offers a unique opportunity to make a meaningful difference to people's lives by supporting the delivery of the UK Government's employment and welfare objectives, including: Helping people move into work and supporting those already in employment to progress and achieve their potential. Delivering effective, efficient, and innovative services to millions of customers, including some of the most vulnerable members of society. Improving the customer experience while ensuring value for money for taxpayers. Operating within a fast-paced and continually evolving environment, you will play a pivotal role in shaping service delivery, driving operational excellence, and leading transformational change. This is an excellent opportunity for an ambitious and inspirational leader to further develop their career while delivering real social impact at scale. Please see the attachments section for geographical areas and the sites within each area. Please note, this vacancy is not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice. Key Responsibilities: Provide strategic leadership and direction across multiple service delivery sites, ensuring the effective delivery of organisational priorities and objectives. Lead, inspire and develop a large, geographically dispersed workforce through senior leaders and management teams. Deliver outstanding operational performance, ensuring services are efficient, effective and focused on customer outcomes. Drive continuous improvement and innovation, identifying opportunities to improve service quality, productivity and customer experience. Lead transformational change programmes and support colleagues through organisational and operational change. Develop leadership capability across the business through coaching, mentoring and talent development. Build and maintain effective relationships with key internal and external stakeholders, influencing at senior levels to achieve shared objectives. Ensure effective workforce planning and resource deployment to meet changing business demands. Promote an inclusive culture where colleagues feel valued, supported and empowered to perform at their best. Use data, insight and performance information to inform decision-making, identify risks and drive sustainable improvements.
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Senior Customer Service Leader
Government Recruitment Service - Berwick-upon-Tweed
£57,946 to £68,205 a year
PermanentFull time
This is a high-profile and business-critical leadership role within the Jobs and Careers Service Operations Directorate, offering the opportunity to influence services that support millions of people across Scotland and Northern England. As a Senior Customer Service Leader (Grade 7), you will be responsible for the performance, delivery, and customer outcomes across multiple service delivery sites within a geographical area. You will create and sustain an inclusive, high-performing culture where colleagues are empowered to deliver excellent, compassionate, and tailored services to our diverse customer base. Leading through others, you will drive colleague engagement, develop leadership capability, and set clear standards for performance, professionalism, and customer service. You will ensure resources are deployed effectively to achieve organisational priorities while fostering a culture of accountability, innovation, and continuous improvement. You will provide strategic leadership and coaching to senior leaders and management teams, helping them navigate change, improve performance, and build highly engaged and effective teams. A key aspect of the role will be developing strong relationships with internal and external stakeholders, enabling collaborative solutions that deliver better outcomes for customers and communities. This role offers a unique opportunity to make a meaningful difference to people's lives by supporting the delivery of the UK Government's employment and welfare objectives, including: Helping people move into work and supporting those already in employment to progress and achieve their potential. Delivering effective, efficient, and innovative services to millions of customers, including some of the most vulnerable members of society. Improving the customer experience while ensuring value for money for taxpayers. Operating within a fast-paced and continually evolving environment, you will play a pivotal role in shaping service delivery, driving operational excellence, and leading transformational change. This is an excellent opportunity for an ambitious and inspirational leader to further develop their career while delivering real social impact at scale. Please see the attachments section for geographical areas and the sites within each area. Please note, this vacancy is not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice. Key Responsibilities: Provide strategic leadership and direction across multiple service delivery sites, ensuring the effective delivery of organisational priorities and objectives. Lead, inspire and develop a large, geographically dispersed workforce through senior leaders and management teams. Deliver outstanding operational performance, ensuring services are efficient, effective and focused on customer outcomes. Drive continuous improvement and innovation, identifying opportunities to improve service quality, productivity and customer experience. Lead transformational change programmes and support colleagues through organisational and operational change. Develop leadership capability across the business through coaching, mentoring and talent development. Build and maintain effective relationships with key internal and external stakeholders, influencing at senior levels to achieve shared objectives. Ensure effective workforce planning and resource deployment to meet changing business demands. Promote an inclusive culture where colleagues feel valued, supported and empowered to perform at their best. Use data, insight and performance information to inform decision-making, identify risks and drive sustainable improvements.
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Senior Customer Service Leader
Government Recruitment Service - Spennymoor
£57,946 to £68,205 a year
PermanentFull time
This is a high-profile and business-critical leadership role within the Jobs and Careers Service Operations Directorate, offering the opportunity to influence services that support millions of people across Scotland and Northern England. As a Senior Customer Service Leader (Grade 7), you will be responsible for the performance, delivery, and customer outcomes across multiple service delivery sites within a geographical area. You will create and sustain an inclusive, high-performing culture where colleagues are empowered to deliver excellent, compassionate, and tailored services to our diverse customer base. Leading through others, you will drive colleague engagement, develop leadership capability, and set clear standards for performance, professionalism, and customer service. You will ensure resources are deployed effectively to achieve organisational priorities while fostering a culture of accountability, innovation, and continuous improvement. You will provide strategic leadership and coaching to senior leaders and management teams, helping them navigate change, improve performance, and build highly engaged and effective teams. A key aspect of the role will be developing strong relationships with internal and external stakeholders, enabling collaborative solutions that deliver better outcomes for customers and communities. This role offers a unique opportunity to make a meaningful difference to people's lives by supporting the delivery of the UK Government's employment and welfare objectives, including: Helping people move into work and supporting those already in employment to progress and achieve their potential. Delivering effective, efficient, and innovative services to millions of customers, including some of the most vulnerable members of society. Improving the customer experience while ensuring value for money for taxpayers. Operating within a fast-paced and continually evolving environment, you will play a pivotal role in shaping service delivery, driving operational excellence, and leading transformational change. This is an excellent opportunity for an ambitious and inspirational leader to further develop their career while delivering real social impact at scale. Please see the attachments section for geographical areas and the sites within each area. Please note, this vacancy is not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice. Key Responsibilities: Provide strategic leadership and direction across multiple service delivery sites, ensuring the effective delivery of organisational priorities and objectives. Lead, inspire and develop a large, geographically dispersed workforce through senior leaders and management teams. Deliver outstanding operational performance, ensuring services are efficient, effective and focused on customer outcomes. Drive continuous improvement and innovation, identifying opportunities to improve service quality, productivity and customer experience. Lead transformational change programmes and support colleagues through organisational and operational change. Develop leadership capability across the business through coaching, mentoring and talent development. Build and maintain effective relationships with key internal and external stakeholders, influencing at senior levels to achieve shared objectives. Ensure effective workforce planning and resource deployment to meet changing business demands. Promote an inclusive culture where colleagues feel valued, supported and empowered to perform at their best. Use data, insight and performance information to inform decision-making, identify risks and drive sustainable improvements.
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Senior Customer Service Leader
Government Recruitment Service - Rutherglen
£57,946 to £68,205 a year
PermanentFull time
This is a high-profile and business-critical leadership role within the Jobs and Careers Service Operations Directorate, offering the opportunity to influence services that support millions of people across Scotland and Northern England. As a Senior Customer Service Leader (Grade 7), you will be responsible for the performance, delivery, and customer outcomes across multiple service delivery sites within a geographical area. You will create and sustain an inclusive, high-performing culture where colleagues are empowered to deliver excellent, compassionate, and tailored services to our diverse customer base. Leading through others, you will drive colleague engagement, develop leadership capability, and set clear standards for performance, professionalism, and customer service. You will ensure resources are deployed effectively to achieve organisational priorities while fostering a culture of accountability, innovation, and continuous improvement. You will provide strategic leadership and coaching to senior leaders and management teams, helping them navigate change, improve performance, and build highly engaged and effective teams. A key aspect of the role will be developing strong relationships with internal and external stakeholders, enabling collaborative solutions that deliver better outcomes for customers and communities. This role offers a unique opportunity to make a meaningful difference to people's lives by supporting the delivery of the UK Government's employment and welfare objectives, including: Helping people move into work and supporting those already in employment to progress and achieve their potential. Delivering effective, efficient, and innovative services to millions of customers, including some of the most vulnerable members of society. Improving the customer experience while ensuring value for money for taxpayers. Operating within a fast-paced and continually evolving environment, you will play a pivotal role in shaping service delivery, driving operational excellence, and leading transformational change. This is an excellent opportunity for an ambitious and inspirational leader to further develop their career while delivering real social impact at scale. Please see the attachments section for geographical areas and the sites within each area. Please note, this vacancy is not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice. Key Responsibilities: Provide strategic leadership and direction across multiple service delivery sites, ensuring the effective delivery of organisational priorities and objectives. Lead, inspire and develop a large, geographically dispersed workforce through senior leaders and management teams. Deliver outstanding operational performance, ensuring services are efficient, effective and focused on customer outcomes. Drive continuous improvement and innovation, identifying opportunities to improve service quality, productivity and customer experience. Lead transformational change programmes and support colleagues through organisational and operational change. Develop leadership capability across the business through coaching, mentoring and talent development. Build and maintain effective relationships with key internal and external stakeholders, influencing at senior levels to achieve shared objectives. Ensure effective workforce planning and resource deployment to meet changing business demands. Promote an inclusive culture where colleagues feel valued, supported and empowered to perform at their best. Use data, insight and performance information to inform decision-making, identify risks and drive sustainable improvements.
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Risk Insight and Coordination Manager
Government Recruitment Service - Birmingham
£44,447 to £51,528 a year
PermanentFull time
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. We are looking for successful candidates who are well suited and committed to providing high levels of customer service. Counter Fraud, Compliance and Debt (CFCD) has oversight and control of the main levers needed to improve the way we manage fraud, error and debt within the Department. This role sits within the Integrated Risk & Intelligence Service (IRIS). IRIS is made up of diverse blended teams, including analysts, digital specialists, intelligence experts, and fraud, error and debt specialists. We are a dynamic and responsive community working together to transform and drive the handling of fraud, error and debt, scanning the horizon for new threats and empowering the frontline. IRIS will enable DWP to prevent fraud and error and to be recognised as leaders in anticipating threats and ultimately deterring those who pose a threat from attempting to defraud in the first place. This role will be managing the delivery of activity in the IRIS Risk Insights & Response Coordination team, which works with stakeholders to identify opportunities to tackle fraud and error risks impacting DWP, develop solutions and support the delivery of those initiatives. We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the norm and enable colleagues to shine in whatever role they do. The role will require someone who strives for continuous improvement, innovation, cooperation, and collaboration, taking responsibility for delivering high quality responses to fraud and error across DWP. Being capable of combining technical understanding with an eye for detail with strong stakeholder management skills to successfully collaborate across the department and wider DWP. The successful candidate can expect to be involved in the following: Collaborate with colleagues within the wider team and with stakeholders across the Department to identify and capitalise upon opportunities to tackle fraud and error risks impacting DWP. Role model positive behaviours to build and sustain engagement with stakeholders, taking a cross Department approach to mitigate and address key fraud risks. Bring together a range of skills to identify problems and find solutions through a multi-disciplinary team approach. Provide visible, accessible, and effective subject matter leadership, taking a personal lead in communicating messages with clarity and conviction across your own team and with other colleagues. Seeking feedback from colleagues, listening, and acting on this. Work with colleagues within Counter Fraud Compliance Directorate, Digital Group, wider DWP and across other government departments to identify opportunities to tackle fraud and error risks impacting DWP. Research and analyse current information, intelligence and insight on fraud and error risks to develop subject matter expertise on understanding methodologies and risks. Due to the geographically dispersed nature of this team and the nature of the roles, there will be frequent travel and overnight stays.
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Risk Insight and Coordination Manager
Government Recruitment Service - Nottingham
£44,447 to £51,528 a year
PermanentFull time
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. We are looking for successful candidates who are well suited and committed to providing high levels of customer service. Counter Fraud, Compliance and Debt (CFCD) has oversight and control of the main levers needed to improve the way we manage fraud, error and debt within the Department. This role sits within the Integrated Risk & Intelligence Service (IRIS). IRIS is made up of diverse blended teams, including analysts, digital specialists, intelligence experts, and fraud, error and debt specialists. We are a dynamic and responsive community working together to transform and drive the handling of fraud, error and debt, scanning the horizon for new threats and empowering the frontline. IRIS will enable DWP to prevent fraud and error and to be recognised as leaders in anticipating threats and ultimately deterring those who pose a threat from attempting to defraud in the first place. This role will be managing the delivery of activity in the IRIS Risk Insights & Response Coordination team, which works with stakeholders to identify opportunities to tackle fraud and error risks impacting DWP, develop solutions and support the delivery of those initiatives. We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the norm and enable colleagues to shine in whatever role they do. The role will require someone who strives for continuous improvement, innovation, cooperation, and collaboration, taking responsibility for delivering high quality responses to fraud and error across DWP. Being capable of combining technical understanding with an eye for detail with strong stakeholder management skills to successfully collaborate across the department and wider DWP. The successful candidate can expect to be involved in the following: Collaborate with colleagues within the wider team and with stakeholders across the Department to identify and capitalise upon opportunities to tackle fraud and error risks impacting DWP. Role model positive behaviours to build and sustain engagement with stakeholders, taking a cross Department approach to mitigate and address key fraud risks. Bring together a range of skills to identify problems and find solutions through a multi-disciplinary team approach. Provide visible, accessible, and effective subject matter leadership, taking a personal lead in communicating messages with clarity and conviction across your own team and with other colleagues. Seeking feedback from colleagues, listening, and acting on this. Work with colleagues within Counter Fraud Compliance Directorate, Digital Group, wider DWP and across other government departments to identify opportunities to tackle fraud and error risks impacting DWP. Research and analyse current information, intelligence and insight on fraud and error risks to develop subject matter expertise on understanding methodologies and risks. Due to the geographically dispersed nature of this team and the nature of the roles, there will be frequent travel and overnight stays.
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Risk Insight and Coordination Manager
Government Recruitment Service - Edinburgh
£44,447 to £51,528 a year
PermanentFull time
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. We are looking for successful candidates who are well suited and committed to providing high levels of customer service. Counter Fraud, Compliance and Debt (CFCD) has oversight and control of the main levers needed to improve the way we manage fraud, error and debt within the Department. This role sits within the Integrated Risk & Intelligence Service (IRIS). IRIS is made up of diverse blended teams, including analysts, digital specialists, intelligence experts, and fraud, error and debt specialists. We are a dynamic and responsive community working together to transform and drive the handling of fraud, error and debt, scanning the horizon for new threats and empowering the frontline. IRIS will enable DWP to prevent fraud and error and to be recognised as leaders in anticipating threats and ultimately deterring those who pose a threat from attempting to defraud in the first place. This role will be managing the delivery of activity in the IRIS Risk Insights & Response Coordination team, which works with stakeholders to identify opportunities to tackle fraud and error risks impacting DWP, develop solutions and support the delivery of those initiatives. We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the norm and enable colleagues to shine in whatever role they do. The role will require someone who strives for continuous improvement, innovation, cooperation, and collaboration, taking responsibility for delivering high quality responses to fraud and error across DWP. Being capable of combining technical understanding with an eye for detail with strong stakeholder management skills to successfully collaborate across the department and wider DWP. The successful candidate can expect to be involved in the following: Collaborate with colleagues within the wider team and with stakeholders across the Department to identify and capitalise upon opportunities to tackle fraud and error risks impacting DWP. Role model positive behaviours to build and sustain engagement with stakeholders, taking a cross Department approach to mitigate and address key fraud risks. Bring together a range of skills to identify problems and find solutions through a multi-disciplinary team approach. Provide visible, accessible, and effective subject matter leadership, taking a personal lead in communicating messages with clarity and conviction across your own team and with other colleagues. Seeking feedback from colleagues, listening, and acting on this. Work with colleagues within Counter Fraud Compliance Directorate, Digital Group, wider DWP and across other government departments to identify opportunities to tackle fraud and error risks impacting DWP. Research and analyse current information, intelligence and insight on fraud and error risks to develop subject matter expertise on understanding methodologies and risks. Due to the geographically dispersed nature of this team and the nature of the roles, there will be frequent travel and overnight stays.
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Risk Insight and Coordination Manager
Government Recruitment Service - Ramsgate
£44,447 to £51,528 a year
PermanentFull time
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. We are looking for successful candidates who are well suited and committed to providing high levels of customer service. Counter Fraud, Compliance and Debt (CFCD) has oversight and control of the main levers needed to improve the way we manage fraud, error and debt within the Department. This role sits within the Integrated Risk & Intelligence Service (IRIS). IRIS is made up of diverse blended teams, including analysts, digital specialists, intelligence experts, and fraud, error and debt specialists. We are a dynamic and responsive community working together to transform and drive the handling of fraud, error and debt, scanning the horizon for new threats and empowering the frontline. IRIS will enable DWP to prevent fraud and error and to be recognised as leaders in anticipating threats and ultimately deterring those who pose a threat from attempting to defraud in the first place. This role will be managing the delivery of activity in the IRIS Risk Insights & Response Coordination team, which works with stakeholders to identify opportunities to tackle fraud and error risks impacting DWP, develop solutions and support the delivery of those initiatives. We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the norm and enable colleagues to shine in whatever role they do. The role will require someone who strives for continuous improvement, innovation, cooperation, and collaboration, taking responsibility for delivering high quality responses to fraud and error across DWP. Being capable of combining technical understanding with an eye for detail with strong stakeholder management skills to successfully collaborate across the department and wider DWP. The successful candidate can expect to be involved in the following: Collaborate with colleagues within the wider team and with stakeholders across the Department to identify and capitalise upon opportunities to tackle fraud and error risks impacting DWP. Role model positive behaviours to build and sustain engagement with stakeholders, taking a cross Department approach to mitigate and address key fraud risks. Bring together a range of skills to identify problems and find solutions through a multi-disciplinary team approach. Provide visible, accessible, and effective subject matter leadership, taking a personal lead in communicating messages with clarity and conviction across your own team and with other colleagues. Seeking feedback from colleagues, listening, and acting on this. Work with colleagues within Counter Fraud Compliance Directorate, Digital Group, wider DWP and across other government departments to identify opportunities to tackle fraud and error risks impacting DWP. Research and analyse current information, intelligence and insight on fraud and error risks to develop subject matter expertise on understanding methodologies and risks. Due to the geographically dispersed nature of this team and the nature of the roles, there will be frequent travel and overnight stays.
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