Development Centre Digital Skills Tutor - Ref 105
Alabare - Salisbury
£25,428 to £26,247 a year
On-sitePermanentFull time
The Development Centre Tutor is a lead tutor role and provides focused sessions within an identified specialist area at Old Sarum, ensuring safe, person-centred and outcome-focused delivery. The postholder will deliver sessions within an identified specialist area such as creative activities, health and wellbeing, cookery, horticulture, pottery, woodwork, digital skills and employability, or other agreed areas of development centre provision. The role supports individuals to improve wellbeing, develop skills and progress into community participation, volunteering, placements and, where appropriate, paid work. The postholder plays a key role in implementing the 2026–27 Service Development Plan and supporting delivery against the agreed KPI scorecard.
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Support Worker
Real Life Options
£13.45 to £13.45 an hour
PermanentFull time
Support Worker Location: Inverurie Hourly Rate: £13.45 Hours: 39 hours per week About Real Life Options Real Life Options is a registered charity dedicated to empowering people with learning disabilities, autism, and other complex needs to live fulfilling, independent lives. As we continue to grow, we are looking for committed Support Workers who share our values and want to make a real difference in their community. About the Role In our Inverurie service, Support Workers help individuals with a wide range of needs to lead enriched and independent lives. This includes: Supporting with day-to-day living tasks such as cooking, cleaning, and shopping Providing personal care and support with medication (full training provided) Assisting individuals in attending medical appointments and managing household mail Encouraging and enabling participation in social activities such as parties, bingo, and community events Promoting independence and helping individuals achieve their personal goals Who We Support The people we support in Inverurie have varied support needs, including: Learning disabilities Autism (including Fragile-X) Epilepsy Down Syndrome Cerebral Palsy Mental health conditions Some individuals may display challenging behaviour, including verbal or physical incidents and self-injurious behaviour. Experience in this area, particularly with de-escalation techniques and Positive Behaviour Support Plans, is highly desirable. Full training is provided. Shifts and Flexibility Support needs vary greatly, so we are looking for individuals who are flexible with working hours. Common shifts include: 7.30am-3pm 3pm-10pm 9am-4pm 12pm-9pm 5pm-10pm Why Join Us? We offer a range of benefits to support and reward our staff: 28 days paid holiday (pro rata) Accredited training and development opportunities Contributory pension scheme Health Cash Plan (for contracted staff) £10,000 life cover Employee Assistance Programme (health, legal, financial support) Cycle to Work scheme Financial wellbeing scheme Refer a Friend bonus scheme Staff recognition initiatives Mileage paid at 35p per mile (first 10,000 miles/year) What We’re Looking For We're looking for someone with the right values and attitude, not necessarily experience. Do you identify with these traits? Honest Good communicator Passionate Reliable Caring Flexible Inclusive Self-motivated Strong personal values If you said "yes" to six or more, you could be exactly who we’re looking for. Additional Requirements Drivers preferred: Due to limited public transport during shift times, having a full UK driving licence and access to a vehicle is strongly preferred. PVG Membership (Adult): An Enhanced PVG check will be required. Shadow shifts will be completed before fully starting, tailored to your experience level IND123
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Children's Residential Support Worker
Break Charity - Norwich
£25,174 to £25,585 a year
On-sitePermanentFull time
The Vacancy Support Worker Salary: £29,071 to £29,482 per annum, depending on qualifications (including 5 sleep-ins per month paid at £64.95 per night). Hours: Full Time (38 hours per week) Location: Norwich, Norfolk Why Break? At Break we invest in the future of our staff just as we do for the young people in our services. We strive to provide the highest quality of care, so whether you’re just starting your career in children’s social care or are already qualified, you’ll be supported, recognised and rewarded for your essential part in our vital work. About the Role: As a Break Support Worker you’ll be working hands-on day in day out with the young people living in the children’s home. For some young people, the behaviours caused by the trauma they have experienced means they need additional support. Break’s solo children’s homes offer these individuals the full attention they need to be able to thrive. You’ll work with a tight-knit team of colleagues to build a relationship and trust bond with the young people living at the home. You’ll be a positive role model, supporting them in overcoming their previous trauma and learning to trust in adults again, along with the help and guidance of your colleagues and Break’s therapeutic services. You will encourage new experiences, supporting the young people to develop their own identity. You’ll be patient, thrive in a team environment, able to support those around you and have the emotional intelligence and resilience to manage challenging situations. To be successful in the role you’ll be a good team player, and a problem solver. You will need to successfully complete a Level 3 Diploma in Residential Childcare within 24 months of Support Work. This will be fully funded by Break and you will be supported by our training team. Please note that you must have a full, valid, UK driving licence. The basic annual salary range for this role is £25,174 - £25,585. If your application is successful, your job offer will be based on these amounts. In your role, you’ll have access to the following benefits: • Free, career-enhancing qualifications • A “golden hello” scheme welcoming you to our services, with £500 paid to you one month after your start date and a second £500 at the of successful probation (Not available to candidates referred by recruitment agencies) (Subject to conditions) • A referral scheme offering the same two payments as the golden hello if you recommend a contact who goes on to be employed by Break in care services. (subject to conditions) • 31 days annual leave per year (including bank holidays) • Annual leave purchase • Additional service-related holiday from 2 years • Employee Assistance Program (EAP) • Company funded medical cash plan • Enhanced sick pay and family friendly leave • Pension salary sacrifice • Life assurance to the value of 3x your annual salary • Access to the Blue Light benefits platform enabling you to access discounts across a range of shops, venues and services (your membership fee will be reimbursed) • Access to multiple Wellbeing initiatives • The opportunity to influence Break’s strategy and direction through our Staff Consultation Forum • Cycle to Work and Tech scheme • And more Full details of the role, including a job description and person specification can be found within the ‘documents’ section. If you would like to develop your career and make a real difference in a child or young person’s life, use the ‘apply now’ button to be taken to our application site. We reserve the right to interview suitable candidates as they apply. This means the role may close at short notice and without prior warning. Additional Information People are our biggest asset. We value a diverse workforce and welcome applications from all backgrounds. The first interview will be a Safe Care/Warner style interview, followed by a formal interview if successful. An enhanced DBS check is required for the role. This will be funded by Break. To comply with OFSTED requirements, you will be asked to provide details of your full employment history. We are happy to consider any reasonable adjustments that candidates may need during the application or recruitment process. If there are adjustments you would like to request, please contact contactrecruitment@break-charity.org. We also offer reasonable adjustments in the workplace. All prospective employees must provide evidence of eligibility to work in the UK as per UKVI guidelines. Further details will be provided if you are invited to interview. For more information on this job opportunity, please initially email the Recruitment Team via contactrecruitment@break-charity.org This job is also known as: Support Worker, Youth Worker, Care Worker, Children Support Worker, Children LH3100 #IND1
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Children's Residential Support Worker (Relief)
Break Charity - Lowestoft
£12.74 to £12.95 an hour
On-sitePermanentPart time
The Vacancy Relief Support Worker Salary: £12.74 - £12.95 per hour, depending on qualifications (regular sleep in duties required, paid at an additional £64.95 per night) Hours: As and when required (evenings and weekend) Location: Lowestoft, Suffolk Why Break? At Break we invest in the future of our staff just as we do for the young people in our services. We strive to provide the highest quality of care, so whether you’re just starting your career in children’s social care or are already qualified, you’ll be supported, recognised and rewarded for your essential part in our vital work. About the Role: As a Break Support Worker you’ll be working hands-on day in day out with the young people living in the children’s home. For some young people, the behaviours caused by the trauma they have experienced means they need additional support. Break’s solo children’s homes offer these individuals the full attention they need to be able to thrive. You’ll work with a tight-knit team of colleagues to build a relationship and trust bond with the young people living at the home. You’ll be a positive role model, supporting them in overcoming their previous trauma and learning to trust in adults again, along with the help and guidance of your colleagues and Break’s therapeutic services. You will encourage new experiences, supporting the young people to develop their own identity. You’ll be patient, thrive in a team environment, able to support those around you and have the emotional intelligence and resilience to manage challenging situations. To be successful in the role you’ll be a good team player, and a problem solver. You will need to successfully complete a Diploma Level 3 in Residential Childcare within 24 months of Support Work. This will be fully funded by Break and you will be supported by our training team. Please note that you must have a full, valid, manual driving licence. In your role, you’ll have access to the following benefits: • Free, career-enhancing qualifications • A referral scheme offering the same two payments as the golden hello if you recommend a contact who goes on to be employed by Break in care services. (subject to conditions) • Employee Assistance Program (EAP) • Company funded medical cash plan • Access to the Blue Light benefits platform enabling you to access discounts across a range of shops, venues and services (your membership fee will be reimbursed) • Access to multiple Wellbeing initiatives • The opportunity to influence Break’s strategy and direction through our Staff Consultation Forum • And more Full details of the role, including a job description and person specification can be found within the ‘documents’ section. If you would like to develop your career and make a real difference in a child or young person’s life, use the ‘apply now’ button to be taken to our application site. We reserve the right to interview suitable candidates as they apply. This means the role may close at short notice and without prior warning. Additional Information People are our biggest asset. We value a diverse workforce and welcome applications from all backgrounds. The first interview will be a Safe Care/Warner style interview, followed by a formal interview if successful. An enhanced DBS check is required for the role. This will be funded by Break. To comply with OFSTED requirements, you will be asked to provide details of your full employment history. We are happy to consider any reasonable adjustments that candidates may need during the application or recruitment process. If there are adjustments you would like to request, please contact contactrecruitment@break-charity.org. We also offer reasonable adjustments in the workplace. All prospective employees must provide evidence of eligibility to work in the UK as per UKVI guidelines. Further details will be provided if you are invited to interview. For more information on this job opportunity, please initially email the Recruitment Team via contactrecruitment@break-charity.org This job is also known as: Support Worker, Youth Worker, Care Worker, Children Support Worker, Children CH3035 #IND1
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Support Worker
Penderels Trust - WARWICKSHIRE
from £14 an hour
On-sitePermanentPart time
Our daughter has physical and cognitive learning disabilities She enjoys music and sensory play and being out and about on walks. We need a personal assistant to spend quality time with her over the weekends Support child in the home to try new activities in a quiet calm environment, to support her development in particular around sensory and food-based activities and going out into the community to enjoy new fun activities. £14 ph
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Team Co-ordinator - Critical Care Unit | Sherwood Forest Hospitals NHS Foundation Trust
Sherwood Forest Hospitals NHS Foundation Trust - Sutton in Ashfield
£39,959 - £48,117 per annum
PermanentFull time
An exciting opportunity has arisen for aTeam Coordinator within Adult Critical Care at King’s Mill Hospital. We are looking for an enthusiastic, highly motivatedCritical Care Nursewho is passionate about delivering the highest standards of patient care and committed to driving continuous improvement. This is an excellent opportunity to develop and strengthen your leadership skills while remaining clinically involved within a fast-paced, supportive and dynamic environment. AsTeam Coordinator, you will play a key role in the day-to-day operational management of the unit. Working closely with Department Leaders and the wider senior team, you will help ensure the delivery ofsafe, high-quality, evidence-based care, while fostering a positive, collaborative and forward-thinking culture. You will be supported by our dedicatedClinical Education Team, with excellent opportunities for ongoing professional development, learning and career progression. This role offers the opportunity to combine hands-on clinical practice with leadership responsibilities, enabling you to make a meaningful contribution toservice development, quality improvement and the continued success of our Critical Care service. If you are ready to take the next step in your Critical Care nursing career and are looking for achallenging, rewarding and supported leadership opportunity, we would love to hear from you and welcome you to our team. To understand the role in more detail, please refer to the attached job description and person specification. We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire. We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation. We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands. Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here: Skilled Worker visa: eligible healthcare and education jobs - GOV.UK Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list. To understand the role in more detail, please refer to the attached job description and person specification. This advert closes on Tuesday 29 Sep 2026
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Head of Strategic Marketing (ABM)
Inspired PLC - Remote
Competitive
PermanentPart time
Inspired is a market leading, technology-enabled provider of energy and sustainability solutions in the UK - supporting businesses to transition to net zero carbon and manage their response to climate change. Established in 2000, we became the first publicly quoted advisor following a successful AIM debut in 2011. We are now the UK’s number one destination for businesses seeking expert insight and advisory services to help them manage their energy costs, reduce their carbon emissions and prove their net zero carbon and ESG strategies to their investors and customers We are looking for a Head of Strategic Marketing (ABM) to join our successful Marketing on team. This role is home based with occasional travel to offices required. Role and Responsibilities The Head of Strategic Marketing (ABM) will lead Inspired’s account-based marketing strategy across a defined portfolio of high-value strategic clients and strategic prospects. The role will develop highly targeted, insight-led programmes that bring together marketing, sales and account management activity around the organisations that matter most to Inspired. For existing clients, the focus will be on strengthening relationships, supporting retention and identifying opportunities to expand Inspired’s Energy, Sustainability and Optimisation services. For strategic prospects, the role will develop bespoke account strategies designed to create engagement, build relationships with senior decision-makers and generate high-value commercial opportunities. This is a commercially focused marketing role where success is measured through account engagement, pipeline creation, cross-sell and revenue influence rather than traditional marketing activity alone. The successful candidate will be required to: Own and develop Inspired’s Account-Based Marketing strategy across selected strategic clients and prospects. Work with Sales, Account Management and divisional leadership to identify, prioritise and segment strategic accounts based on commercial potential, strategic fit and propensity to buy. Develop individual and clustered account plans incorporating organisational insight, stakeholder mapping, existing relationships, service penetration and identified commercial opportunities. Create highly personalised campaigns and engagement programmes across Energy, Sustainability and Optimisation services. Develop multi-channel account activation strategies incorporating digital, email, content, events, direct outreach, executive engagement, insight and sales-led activity. Work closely with sales and account teams to create coordinated engagement plans for senior stakeholders and buying committees. Identify whitespace and cross-sell opportunities within Inspired’s strategic client portfolio. Use account intelligence, market signals, customer data and behavioural insight to identify appropriate moments for engagement. Develop propositions, messaging and sales enablement materials tailored to specific accounts, sectors and commercial challenges. Ensure marketing activity supports meaningful commercial conversations rather than simply generating marketing engagement. Track account engagement, opportunity creation, pipeline progression, cross-sell activity and revenue influence. Establish clear ABM measurement and reporting, demonstrating the commercial impact of strategic marketing programmes. Champion an account-based approach across Inspired and build strong working relationships between Marketing, Sales, Account Management and service divisions. Qualifications and Experience Requirements Essential: Significant experience in B2B marketing, ideally within a complex, consultative or professional services environment. Demonstrable experience of Account-Based Marketing, strategic account marketing or highly targeted B2B demand generation. Strong understanding of complex B2B buying journeys involving multiple stakeholders and longer sales cycles. Proven ability to work collaboratively with senior Sales, Account Management and commercial stakeholders. Strong commercial awareness with the ability to connect marketing activity to pipeline, revenue, retention and growth. Excellent written and verbal communication skills. Strong analytical skills and confidence using CRM, account intelligence and marketing performance data to inform decision-making. Desirable: Degree or equivalent professional qualification in Marketing, Business, Communications or a related discipline. CIM or equivalent professional marketing qualification. Experience within energy, sustainability, utilities, consultancy, professional services or another complex B2B market Experience marketing multiple services or solutions into large corporate organisations. Experience using HubSpot or a comparable CRM and marketing automation platform. Experience of intent data, account intelligence, data enrichment or ABM technology platforms. What we offer Training and development opportunities Company pension Life insurance Enhanced maternity and paternity Benefits portal, with a wide range of benefits 4pm finish on Friday If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck! If you require any reasonable adjustments during the recruitment process, please let us know.
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Junior Clinical Fellow in Surgery | The Christie NHS Foundation Trust
The Christie NHS Foundation Trust - Manchester
£55,355 - £67,325 per annum
ContractFull time
This Junior Surgical Fellow (JSF) post is suitable for candidates who are post F2 level or above and who are interested in pursuing a career in surgery, developing their clinical and surgical skills and gaining a unique experience in the surgical management of a wide range of malignancies in one of Europe’s largest comprehensive cancer centres. They will gain exposure to inpatient and outpatient care; urgent/emergency care, peri-operative management, and be supported to gain a good grounding in basic and intermediate surgical skills and exposure to minimally invasive surgery and to complex surgery where desired. This is an exciting opportunity to work in a busy tertiary centre, with unlimited opportunities to learn about modern cancer management in the field of surgery, including state of the art techniques such as robotic surgery and cytoreductive surgery with heated intra-peritoneal chemotherapy (HIPEC). This post is designed to provide a parallel training experience. Although it is not formally recognised as a training post, it will deliver a similar experience. It is ideally suited to provide a bridge to core surgical and speciality training. At the end of the post they will be provided with a reference from their educational supervisor to support their experience and will receive guidance and support in applying for surgical training programmes in the future The JSF will be supported by a team of consultants, SAS doctors, specialty trainees, clinical fellows and specialist nurses and will be part of a cohesive group of junior clinical fellows and core trainees working across the hospital. The JSF will be expected to play a role in clinical audit, governance, teaching and learning. For interested individuals there are opportunities to be involved in the Christie’s significant research portfolio. All junior team members are encouraged to submit project/audit reports to local, regional, national and international meetings. The role will be responsible for: Clinical duties and opportunities a) Management of acute and chronically ill surgical patients and diagnostic testing b) Assessment of surgical patients c) Effective communication skills and counselling including skills in breaking bad news d) Coordinating treatment and investigative procedures e) Discharge planning f) Prescribing and administering drugs g) Undertake pre-operative, post-operative, and enhanced recovery care for patients. h) Attendance in surgical clinics and in theatre i) Participation in regular audit, MDT and ongoing departmental research j) Attend emergencies and unforeseen circumstances where predictable with senior, junior colleagues and emergency team. The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. The postholder will contribute to the delivery of high quality consultant led care across 7 days. This includes participation in planned weekend and weekday clinical activity to support safe, timely decision making and continuity of care for patients DUTIES AND RESPONSIBILITIES The JSF will be supported by a team of consultants, SAS doctors, specialty trainees, clinical fellows and specialist nurses and will be part of a cohesive group of junior clinical fellows and core trainees working across the hospital. The appointee will be based at The Christie and will provide senior input to all four surgical oncology specialties (urology, plastics, colorectal and gynae oncology surgery) The Christie runs a MRes and MCh programme, and individuals who are successful in acquiring this post may be able to undertake one of these post-graduate programmes. The Christie ethos is underpinned by a commitment to teaching and mentoring, therefore the successful candidate will be expected to participate to the Trust’s medical education programme. Continuing Professional Development The Trust supports the requirements for continuing professional development (CPD) as laid down by the GMC and surgical colleges and is committed to providing time and financial support for these activities. Role Planning Indicative week schedule: Monday Tuesday Wednesday Thursday Friday Ward Ward ward ward Ward Theatre Theatre Clinic Teaching / PDP PDP On call Commitments There is a 1 in 6 rota with a combination of 8:00-16:00 working day time, occasional long days 8:00-21:00 and daytime weekend cover 08:00- 21:00 with compensatory off days. This advert closes on Tuesday 29 Sep 2026
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Room Attendant
Omni Facilities Management
£13.50 to £13.50 an hour
PermanentFull time
Immediate start following a successful interview We're hiring a Housekeeping Associates to join our amazing team here at Omni Facilities Management Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World. We are currently looking for enthusiastic and self-motivated candidates for the position of Housekeeping Associate who will be responsible for cleaning the hotel bedrooms, bathrooms and public areas, ensuring that sufficient linen is available for daily operations and might also be required to complete additional cleaning tasks in the Back of House. Benefits from working with the company: Two weekly payments Up to 28 days paid holiday per year Permanent contract of employment Career progression on to our Management Programs & Flexible Learning Courses Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets Opportunity to work with great teams for an industry leader! Shift Pattern: Up to 37.5 hours a week, Monday to Sunday (24/7 Operation) Desired profile: Experienced in the Housekeeping Department in a hotel Willingness to work Ability to work under pressure with strong organizational skills Confident, professional, and welcoming personality Duties include: Room Attendant: Clean hotel rooms to required standards and by required deadlines Complete regular cleaning routines (task of the day) as per training Change bed linen and towels and make beds High and low dusting and polishing furniture Clean bathrooms, including vanity, sink, bath/shower, tiles / glass, and walls Vacuum and mop floors Replace stock of guest supplies, such as shampoo, soap, and brochures e Re-stock drinks in the mini bar Re-stock and clean equipment used In your role as a Housekeeping Associate, you may also be required to perform other duties like: Linen Porter Ensure the delivery of clean linen to designated areas in the hotel by specified deadlines Ensure the collection of soiled linen from designated areas in the hotel by specified deadlines Check all linen cupboards on a regular basis and ensure they are maintained in a tidy, organized manner and fully stocked Keep the service areas clean and tidy Wait for the linen delivery at the times specified by the hotel Bring all the dirty linen to the linen room, classify it, and count it Return damaged linen and ensuring it is accounted for by following the required procedure Pushing and pulling of linen trolleys throughout the hotel Public Area Cleaner Clean designated public areas of the hotel to required standards and by required deadlines Complete regular cleaning routines (task of the day) Vacuum, mop floors, and clean windows Dust and polish furniture and re-stock and clean equipment used Replace stock of supplies, such as soap, toilet rolls, brochures etc. Re-stock and clean equipment used Attend and provide input at housekeeping meetings. Act on any special instructions and pass on relevant information Be responsible for all keys in your possession Report anything which may be considered a Health & Safety hazard. Perform related duties and special projects, which may be assigned by the Executive Housekeeper or Assistant Executive Housekeeper room attendant / housekeeping / hotel cleaner / cleaning jobs / cleaning / cleaner / hotel housekeeping
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Customer Service Administrator
ISS Facilities Services - Portsmouth
On-sitePermanentFull time
Customer Service Administrator Location: Portsmouth, PO6 4PR Hours of work: 40 Contract Type: Permanent We are seeking a Customer Service Administrator to support Helpdesk operations by managing requests received via telephone, email and online systems. The successful candidate will ensure jobs are accurately logged, prioritised and processed in line with agreed service levels while delivering a professional and customer-focused service. Job Description We are looking for an organised and adaptable individual with strong communication and administrative skills who can work collaboratively with clients, contractors, suppliers and internal teams. This role requires a proactive approach to resolving issues, maintaining system accuracy and supporting the delivery of high-quality service standards. Key Responsibilities Manage Helpdesk requests received via telephone, email and online systems, ensuring accurate logging and processing. Ensure all jobs are managed within agreed SLAs, KPIs and priority response times. Administer and maintain Helpdesk systems, including MyMCS and ID&V, ensuring data is accurate and up to date. Liaise with clients, site contacts, contractors, suppliers and service partners to coordinate works and resolve issues. Monitor and manage customer complaints, escalations and feedback, ensuring timely resolution and communication. Support Helpdesk operations, including telephony cover, self-service requests, email management, surveys and courier requests. Communicate essential information effectively to internal and external stakeholders. Contribute to continuous improvement by maintaining knowledge of systems, processes, procedures and services while ensuring compliance with company policies and standards. Professional and Personal Competencies/Qualifications Excellent communication, active listening and customer service skills. Confident and professional telephone manner with strong complaint-handling abilities. Accurate and efficient administration and data entry skills. Strong organisational, multitasking and problem-solving abilities. Effective team player with a self-motivated and adaptable approach. Quick learner with the ability to work across multiple systems. Flexible and able to adapt working patterns to meet business needs. Good working knowledge of Microsoft Word and Excel. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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