Administrator
| Company: | NHS Jobs |
|---|---|
| Salary: | from £22,152 a year |
| Hours: | Full-time |
| Location: | Manchester, M15 5TJ |
| Job type: | Permanent |
| Posting date: | 11 Nov 2026 |
| Closing date: | 30 Nov 2026 |
Summary
Main Purpose of the Role To provide comprehensive administrative support to the practice, with specific responsibility for safeguarding administration, patient recalls, clinical and administrative audits and maintaining accurate patient records. The postholder will support the smooth day-to-day running of the practice, working closely with clinical and non-clinical colleagues to ensure that administrative processes are completed accurately, efficiently and within agreed timescales. Key Responsibilities1. Safeguarding Administration Act as the practice Safeguarding Administration Lead, providing administrative support to the clinical safeguarding leads. Maintain and update safeguarding registers and records for adults and children. Ensure safeguarding information and relevant documentation are accurately recorded and appropriately filed within patient records. Monitor safeguarding correspondence, referrals and incoming information, ensuring these are brought to the attention of the appropriate clinician. Maintain safeguarding action logs and monitor outstanding administrative actions. Support the organisation of safeguarding meetings and multidisciplinary discussions. Ensure relevant safeguarding documentation is processed and shared appropriately, in accordance with practice procedures and information governance requirements. Escalate any safeguarding concerns or urgent correspondence promptly to the appropriate clinical lead. 2. Patient Recalls and Follow-Up Provide administrative support for the practice recall system. Identify and contact patients requiring reviews, investigations, monitoring or follow-up. Monitor outstanding recalls and maintain accurate records of invitations and patient responses. Follow up patients who have not responded to invitations in accordance with practice protocols. Support the monitoring of patients requiring regular reviews for long-term conditions and other clinical requirements. Assist with DNA (Did Not Attend) management, identifying missed appointments and supporting appropriate follow-up. Maintain accurate recall information and report any outstanding issues to the relevant clinical team. 3. Audits and Clinical Governance Lead and undertake practice audits as directed by the Practice Manager and clinical leads. Identify patients and gather relevant information for audit purposes. Extract, collate and accurately record data from clinical systems. Prepare audit reports and present findings where required. Maintain audit records and action plans, monitoring progress against agreed actions. Support the practice with clinical governance activities and quality improvement initiatives. Assist with the collection of evidence for enhanced services, contractual requirements and CQC compliance. 4. Clinical Administration and Coding Input relevant information into patient healthcare records accurately and in a timely manner. Undertake clinical coding of incoming correspondence, documents and other information in accordance with practice protocols and training. Process hospital letters, clinical correspondence and other patient documentation, ensuring information is directed appropriately. Maintain accurate patient demographic and registration information. Process new patient registrations, changes to patient details and deductions from the practice list. Support the maintenance of accurate patient records and undertake data quality checks as required. 5. Meetings and Administrative Support Provide administrative support for practice and multidisciplinary team meetings. Prepare meeting agendas and relevant documentation. Attend meetings as required and produce accurate minutes. Maintain meeting action logs, recording agreed actions, responsible individuals and timescales. Monitor outstanding actions and follow up with relevant colleagues. Provide general administrative and secretarial support to the clinical and management teams as required. 6. Patient Contact and Reception Support Deal with patients and visitors both face to face and over the telephone in a professional, friendly and helpful manner. Welcome patients and visitors to the practice and direct enquiries to the appropriate team or service. Support the administration of the practice total triage system. Handle routine enquiries and pass clinical queries to the appropriate healthcare professional. Provide reception cover during periods of staff absence or increased demand. Support the opening and closing of the practice in accordance with the duty rota. Act as a chaperone when required, following appropriate training and practice procedures. 7. General Practice Responsibilities Support the delivery of enhanced services and other practice requirements. Contribute to the effective running of the wider multidisciplinary team. Participate in local initiatives and projects to improve service delivery and patient care. Attend community events and support activities to promote the practice. Participate in shared learning, training and development opportunities. Complete all mandatory training and induction programmes. Maintain confidentiality and comply with data protection, information governance and practice policies. Understand and comply with current safeguarding legislation and practice procedures relating to children and adults. Follow all practice policies, procedures and protocols, including health and safety requirements. Undertake other reasonable duties appropriate to the role, as requested by the Practice Manager or partners.