Medical Receptionist (12 Month Fixed-Term Maternity Cover)
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | Bolton, BL2 6NT |
| Job type: | Contract |
| Posting date: | 12 Nov 2026 |
| Closing date: | 27 Nov 2026 |
Summary
The following are the core responsibilities of the Medical Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Operate the Practice appointment system using the Practice Script Process face to face, telephone and e-requests for appointments and home visits. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct clinician / service Initiate contact with and responding to, requests from patients, team members and external agencies Clinically code data on the Practice EMIS WEB clinical system Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required As a Data Processor, Input data into patients healthcare records as necessary, using SNOMED coding on the EMIS Clinical System. Direct requests for information, i.e., Subject Access Requests, insurance/solicitors letters and DVLA forms to the administrative team Chaperone patients when requested to do so (trained staff only) Manage all queries as necessary in an efficient and polite manner Respond to requests for test results according to practice protocol Advise patients of relevant charges for private documentation / medical reports and examinations, accept payments, log the payments and issue receipts. Provide back office and reception support as part of the staff duty rota. Carry out system searches as requested Summarise medical records as and when required, in line with the Practice Notes Summarising Policy. Maintain a clean, tidy, effective working area at all times Ensure all reception processes and procedures are maintained and adhered to. Support the Front Desk Receptionist to monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as required Scan documents from hospitals and other sources and direct them appropriately, either to the GPs or into the patients health records, according to the practice scanning protocol and procedure Undertake Clinical Correspondence checks and actions according to the Practice protocol Operate the e-referral process as part of the staff duty rota Action incoming emails and correspondence as necessary Ensure your e-mails are read and actioned daily Support administrative staff, providing cover during staff absences Complete opening and closing procedures in accordance with the duty rota Take the post to the post office and replenish kitchen stock as part of the staff duty rota. Use nhs.net e-mail as the mode of communication within the Practice environment. Support the Practice in the management of repeat prescriptions, ensuring they are processed accurately and efficiently and directing enquiries regarding repeat medication to the Pharmacist and Pharmacy Technician as necessary and according to the Practice Processes As part of your personal development programme , ensure you are up to date with mandatory training Support the Practice with its Safeguarding Processes Adhere to the Practice Information Governance and Confidentiality policies and processes. Any other delegated duties appropriate to the post