F&B Operations Manager
| Company: | Cairn Group Hotel |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | London, W1B 2QS |
| Job type: | Permanent |
| Posting date: | 11 Nov 2026 |
| Closing date: | 11 Dec 2026 |
Summary
Join Cairn Group – Where People Drive Hospitality Forward, Together
At Treehouse Hotel London, we believe great hospitality starts with great people. Our venues are more than places to eat and drink; they are destinations where memorable experiences, creativity and exceptional service come together.
We are looking for an experienced and commercially driven F&B Operations Manager to lead our Food & Beverage operation across Madera, The Nest, Meetings & Events, Banqueting and In-Room Dining.
Reporting directly to the Hotel General Manager, this is an exciting opportunity for a confident, hands-on leader who can take ownership of the department's operational and financial performance, inspire high-performing teams and deliver outstanding guest experiences.
You will combine strong operational leadership with commercial awareness, creativity and a genuine passion for hospitality. Working closely with the Hotel General Manager and wider hotel leadership team, you will set the direction for our venues, develop our people and ensure we consistently deliver exceptional standards and commercial results.
Make Every Moment Matter
Every day is different, but every day you'll have the opportunity to make a positive impact. You will:
Take full operational ownership of Madera, The Nest and the wider Food & Beverage department, ensuring consistent standards of service, quality and professionalism.
Be accountable for the overall financial performance of the department, including revenue, EBITDA, labour costs and controllable expenses.
Deliver agreed budgets and forecasts, identifying opportunities to maximise revenue, improve profitability and strengthen commercial performance.
Monitor and manage key performance indicators, including revenue, covers, average spend per head, labour productivity, food and beverage costs and departmental profitability.
Lead the development and delivery of commercial initiatives that increase revenue, improve venue performance and maximise trading opportunities.
Take ownership of forecasting, financial reporting and performance commentary, identifying variances and implementing corrective actions where required.
Manage purchasing, inventory, stock control and departmental expenditure, ensuring effective financial controls and value for money.
Lead, motivate and develop the Food & Beverage management team, setting clear expectations, objectives and standards of accountability.
Recruit, coach and develop team members, creating a culture of engagement, ownership, succession planning and high performance.
Build a positive working environment that encourages collaboration, recognises contribution and supports team retention.
Ensure effective communication across all venues through regular briefings, management meetings and operational updates.
Take ownership of guest feedback and complaints, ensuring issues are resolved professionally and opportunities for improvement are identified.
Work closely with the Hotel General Manager, Marketing Director and wider commercial teams to develop and deliver campaigns, activations and experiences that drive awareness, bookings and revenue.
Identify opportunities to enhance our food and beverage offering, improve the guest journey and strengthen our position as a destination in London.
Ensure all operations comply with company policies, health and safety requirements and relevant operational standards.
Ensure mandatory training is completed and consistently applied across the department.
Support wider hotel operations and undertake Manager on Duty responsibilities when required.
You will have the authority and accountability to lead the day-to-day operation of the department, manage your management team and implement operational and commercial improvements within agreed budgets, business objectives and company policies.
Bring Your Personality. We'll Help You Build Your Career.
We're looking for someone who:
Has proven experience leading a Food & Beverage operation within a hotel, restaurant or comparable hospitality environment.
Is a confident and visible leader who can inspire, motivate and develop a diverse team.
Has strong commercial awareness and demonstrable experience managing budgets, forecasts, P&L and financial performance.
Understands the key drivers of F&B profitability, including revenue generation, labour productivity, spend per head, food and beverage costs and controllable expenses.
Can demonstrate a track record of improving commercial performance and delivering financial targets.
Has a genuine passion for delivering outstanding guest experiences and consistently high service standards.
Is commercially minded, proactive and confident in identifying opportunities to grow revenue and improve performance.
Can manage competing priorities, make effective decisions and remain composed in a fast-paced environment.
Has excellent communication and interpersonal skills, with the ability to build strong relationships across departments.
Is organised, resilient and comfortable taking ownership and accountability.
Can balance operational detail with a wider strategic perspective.
Has a creative approach to developing experiences, promotions and initiatives that make our venues stand out.
Why Cairn Group?
Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make.
We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose.
What You'll Enjoy as Part of the Team
At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution and help you build a rewarding career with us.
As part of the Cairn team, you'll enjoy:
Discounted stays across our hotels and venues.
Food, beverage, spa and leisure discounts.
Access to retail, entertainment and lifestyle discounts.
Leadership and career development programmes.
Long service awards recognising your commitment and contribution.
Refer-a-friend scheme.
Employee Assistance Programme offering confidential support whenever you need it.
Health Care Cash Plan.
Wellbeing resources and support.
Opportunities to develop and progress across our diverse hospitality portfolio.
We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're taking the next step in your leadership career or looking for a new challenge, Cairn Group offers the opportunity to make a real difference.