Hospital to Home Outreach Worker


Company:	Age UK East London
Salary:	£25,977 to £29,159 a year
Hours:	Full-time
Location:	London, E2 9LU
Working pattern:	On-site
Job type:	Permanent
Posting date:	10 Nov 2026
Closing date:	6 Dec 2026

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Summary

The hospital to home service works collaboratively with hospitals to support people when they are discharged from hospital to return home. As a Hospital to Home Outreach Worker, you will provide temporary, practical and emotional support to service users within their home and make sure they understand the care and local community services available to them.

The service is time limited, usually up to 4 or 6 weeks, to adjust and settle back in their homes.

Essential requirements

Key Tasks Assess the needs of service user’s either in hospital before discharge, or in their homes, and understand what barriers and enablers there might be to moving home. Aid the discharge process and improve patient experience through tasks such as: Key cutting Co-ordinating with colleagues for the setup of the home environment such as checking fridge for in-date food Checking heating, electric and gas is functional prior to discharge Allowing access to the property for cleaning/repairs and receiving equipment Provide and/or arrange the practical and emotional support needed to enable service users to return home and/or remain safely at home. Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending. Help maximise service user independence by adopting an enabling approach. Develop a listening, caring and professional relationship with the service user and their families/carers. Provide domestic practical support within the home such as: Light cleaning, Washing (e.g. bedding), Changing bed sheets etc. Prepare and service drinks and simple meals with or for the service user ensuring nutritional needs are met. Accompany service user outside the home e.g. hospital/GP appointments etc. Support service users with other tasks e.g. making telephone calls on their behalf, reading and responding to correspondence, completing simple forms (training will be provided) as directed by the service user’s etc. Ensure services provided by AUKEL in the community are safe and person centred. Report safeguarding concerns, in accordance with AUKEL safeguarding procedures. Provide cover in the case of sickness and annual leave periods of colleagues. Support service user reviews, ensuring all visiting information is uploaded on to Salesforce. Support volunteers in the team and provide support and guidance to their development. Work with a range of professionals including: Supporting health and social care professionals with patient discharge Liaising with the hospital health and social care professionals (e.g. Social Workers) to facilitate smooth supported discharge. Handypeople & contractors.

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