Hospital to Home Outreach Worker


Company:	NHS Jobs
Salary:	£25,977 to £29,159 a year
Hours:	Full-time
Location:	London, E1 1FR
Job type:	Permanent
Posting date:	10 Nov 2026
Closing date:	6 Dec 2026

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Summary

Key Tasks Assess the needs of service users either in hospital before discharge, or in their homes,and understand what barriers and enablers there might be to moving home.Aid the discharge process and improve patient experience through tasks such as: Key cutting Co-ordinating with colleagues for the setup of the home environmentChecking heating, electric and gas is functional prior to discharge Allowing access to the property for cleaning/repairsProvide - or arrange - the practical and emotional support needed to enable service users to move home and/or remain safely at home.Be vigilant and make referrals/signpost for additional needs that our wider team, orpartners can support. E.g. for benefit checks, energy advice, carers support, befriending.Help maximise service user independence by adopting an enabling approach.Develop a listening and caring relationship with the service user and theirfamilies/carers.Provide domestic practical support within the home such as: Light cleaning, Washing - e.g. bedding -, Changing bed sheets etc. Prepare and service drinks and simple meals with or for the service user customerensuring nutritional needs are met. Accompany service user outside the home e.g. hospital or GP appointments etc. Support customers with other tasks e.g. making telephone calls on their behalf,reading and responding to correspondence, completing simple forms - training will be provided - as directed by the customer etc. Ensure services provided by AUKEL in the community are safe and person centred. Report safeguarding concerns, in accordance with AUKEL safeguarding procedures. Work within AUKELs expectations of professional boundaries and confidentiality. Provide cover in the case of sickness and annual leave periods of colleagues. Support service user reviews, ensuring all visiting information is uploaded on to AUKELs organisational case management system. Meet with volunteers to provide support and guidance. Work with a range of professionals including: Supporting health and social care professionals with patient discharge Liaising with the hospital health and social care professionals - e.g. Social Workers - to facilitate smooth supported discharge. Handypeople & contractors Administration Input all records, reviews, and visiting information to service users case notes in atimely manner to maintain up-to-date and accurate records on AUKELs case management system - currently Charity Log/Call-round App. Report all no access failed visits, or changes in service users condition or circumstances in accordance with AUKELs policies and procedures. Ensure service user comment sheets are completed. Support the return of customer comment sheets and general feedback in respect ofyour own service users. Quality Ensure services provided in the community are delivered in line with the Care Quality Commission principles. Deliver all work in line with AUKEL quality mark standards. Commit to undertaking the Care Certificate, if not already held or in possession of NVQ level 2. Complete essential training as required by AUKEL to provide safe services. Liaison Work in collaboration with other agencies providing support within the customer'shome. Work under the direction of the service manager and project officer/s. Represent AUKEL and participate in appropriate external meetings and events toremain aware of local, regional, and national issues affecting quality and complianceissues affecting care and home support services. General Meet regularly with your line manager for support, supervision, and appraisal. Attend team and staff meetings as required. Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL. Complete any training which is required to fulfil the role. Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults etc. Work within AUKELs expectations of professional boundaries and confidentiality Functional Links The post holder reports to the manager.Close working with NHS health & social care professionals. Close working with external partner agencies e.g. Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest. Close working with AUKEL internal departments e.g. information and advice, advocacy, Take Home & Settle service

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