Head of Offender Management Services
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | YO41 1FZ |
| Job type: | Permanent |
| Posting date: | 6 Nov 2026 |
| Closing date: | 6 Dec 2026 |
Summary
Head of Offender Management Service
Salary - £52,000 to £55,000 DOE
You will be responsible for oversight and delivery of services across a multi- disciplinary team of staff including the Offender Management Unit, case management administration, Keyworker activities, Resettlement requirements and Interventions. You will be expected to work alongside peers, specifically from Psychology, Probation, People Plus and The Forward Trust to ensure prisoners can access needed support and resource to meet sentence planning and resettlement objectives.
You will lead a vibrant and proactive department to ensure that prisoner risk and need is met. This includes engaging with and providing oversight for a number of external service providers to ensure an excellent quality of service delivery. Support, supervise, motivate and monitor staff to ensure an effective service is delivered across the Prison. As well as lead on the delivery of a safe, secure and decent environment creating a ‘Rehabilitative & Restorative Culture' for staff and prisoners.
Key Responsibilities
-Work alongside HOMDs to ensure effective leadership and direction within the department.
-Ensure effective performance, quality and assurance processes are in place.
-Manage the day-to-day delivery of offender management and OASys policy, practice and procedures and associated communication strategies to ensure compliance with the relevant standards, including security instructions.
-Develop and maintain effective working relationships and communication with internal and external departments and agencies involved in all aspects of offender management delivery to ensure the process is adhered to.
-Undertake the supervision role within the OASys and offender management processes to ensure compliance with the relevant standards.
-Co-ordinate the application of the offender management process for all sentenced offenders to ensure compliance with the relevant standards.
-Advise on all movements of offenders in and out of the prison to ensure contractual numbers are maintained and prisoner profile is in line with the needs of the prison.
-Manage the risk management procedures in compliance with public and child protection and harassment standards and update and maintain local policies accordingly.
The duties and responsibilities listed within this job description are not exhaustive and the job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary from time to time.
The Ideal Candidate:
Essential Skills
-Excellent knowledge and understanding of Offender Management.
-Strong leadership skills.
-Strong communication skills, both verbal and written.
-Technical knowledge of relevant prison legislation, policies, standards, inspection and audit processes; and knowledge of the wider criminal justice system.
Desirable Skills
-Knowledge of risk management tools
-Experience of project/ work planning, monitoring and reviewing
-Good IT skills, including knowledge of Word, Excel & PowerPoint.
Additional Benefits:
-Ongoing development and career progression opportunities
-Supportive and inclusive team environment
-Health and wellbeing support services
-33 days annual leave (inclusive of Bank Holidays)
-Free on-site parking, including EV charging points
-Free access to on-site gym facilities
-Free meal during shifts from our subsidised staff canteen
-Eligibility for a Blue Light Discount Card
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture - our core values and how we behave:
-We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
-We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
-We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
-Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
-Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do