Service Coordinator


Company:	Brook Street
Salary:	£28,000 to £30,000 a year
Hours:	Full-time
Location:	Bradford, BD4 6SE
Job type:	Permanent
Posting date:	3 Nov 2026
Closing date:	3 Dec 2026

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Summary

Brook Street Recruitment is delighted to be recruiting on behalf of our client for a Service Coordinator to join their busy and friendly team based in Bradford.

This is an excellent opportunity for an organised and customer-focused individual who enjoys coordinating multiple tasks, communicating with customers and engineers, and ensuring service delivery runs smoothly. Working as part of an established team, you'll play a key role in scheduling engineers, managing customer service requests, processing jobs, and helping ensure service level agreements are consistently achieved.

If you thrive in a fast-paced environment, have excellent organisational skills, and enjoy building strong relationships with customers and colleagues alike, we'd love to hear from you.

What's on offer

Full-time position

Monday to Friday

Hours: 8:30- 5:00pm Monday to Thursday; Friday 4:30pm finish!

£28,500 - £30,000 per annum

Office-based role in Bradford (BD4)

Company pension

Life insurance

Employee discount scheme

Health & wellbeing programme

Free on-site parking

Staff canteen

Casual dress policy

Supportive team environment

Ongoing training and development opportunities

The Role

As a Service Coordinator, you will be responsible for coordinating the day-to-day activities of a team of Field Service Engineers, ensuring customer requirements are met and service delivery targets are achieved.

You will act as a key point of contact for customers and engineers, ensuring service calls are planned efficiently, jobs are processed accurately, and communication remains effective throughout the process.

Key Responsibilities

Receive and manage incoming customer calls and emails relating to service and breakdown requests.

Schedule and coordinate routine maintenance visits and emergency breakdown callouts.

Plan engineer workloads to maximise efficiency and service delivery.

Process service jobs accurately and raise invoices.

Create and maintain service plans for customers.

Communicate daily with Field Service Engineers to coordinate schedules and activities.

Prepare quotations for additional works and service requirements.

Identify sales opportunities and forward potential leads to relevant departments.

Maintain and update customer information within the CRM system.

Liaise closely with colleagues to ensure efficient utilisation of engineering resources.

Manage stock levels and equipment requirements for the Field Service Engineer team.

Proactively communicate updates and service information to customers.

Ensure service level agreements and customer expectations are consistently achieved.

What We're Looking For

We are keen to speak with candidates who have experience in:

Service coordination or service administration

Scheduling or planning engineers

Customer service and customer account management

Transport planning or logistics coordination

Facilities management administration

Helpdesk or service desk environments

Office administration and coordination roles

Apply Now

If you're an organised administrator or coordinator looking for your next challenge with a successful and growing business in Bradford, we'd love to hear from you.

To apply, please submit your CV today to Brook Street Recruitment for immediate consideration.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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