Workplace Experience Manager
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | EC2R 5AA |
| Job type: | Permanent |
| Posting date: | 28 Oct 2026 |
| Closing date: | 27 Nov 2026 |
Summary
Workplace Experience ManagerCreate a workplace people love to be part of.At Mitie, we believe the workplace should be more than somewhere people come to work. It should be somewhere that inspires, welcomes and leaves a lasting impression.
We're looking for an exceptional Workplace Experience Manager to become the face of a prestigious flagship corporate office. This is a unique opportunity to shape the experience of everyone who walks through the doors, from employees and visitors to senior leaders and clients.
Whilst you'll have oversight of facilities and workplace services, this isn't a traditional facilities management role. We're seeking someone who is passionate about people, hospitality and creating an environment where every interaction feels thoughtful, professional and memorable.
As the visible leader of the workplace experience, you'll bring together teams, services and stakeholders to create a seamless, welcoming and engaging environment that reflects the prestige of the building and the organisation it represents.
You'll understand what great service feels like, build strong and trusted relationships, and take pride in creating a workplace that people genuinely enjoy being part of.
What You'll DoAs the face of this flagship workplace, you'll play a pivotal role in shaping the experience of everyone who enters the building. You'll create an environment that feels welcoming, professional and memorable, ensuring employees, visitors and clients experience the highest standards of service from the moment they arrive.
You'll bring together Workplace Experience, Front of House, Cleaning, Security and Facilities teams, creating a culture where collaboration, pride and exceptional service are at the heart of everything they do. Through coaching, support and leadership, you'll inspire your teams to consistently deliver an outstanding workplace experience.
Building strong and trusted relationships will be a key part of your role. Working closely with stakeholders across the business, you'll become a valued partner and advisor, taking time to understand their needs and identifying opportunities to continually enhance the workplace environment and employee experience.
You'll be responsible for maintaining the prestige and reputation of the workplace, ensuring that every aspect of the environment reflects the brand, values and professionalism of the organisation. Whether welcoming senior visitors, supporting business events or responding to stakeholder feedback, you'll take ownership of creating positive and lasting impressions.
Alongside your focus on experience and hospitality, you'll oversee the seamless delivery of facilities services, ensuring the workplace operates safely, efficiently and without disruption. You'll work collaboratively with service partners and suppliers to maintain exceptional standards, whilst ensuring compliance with all Health & Safety, Quality and Environmental requirements.
Using workplace insights, feedback and performance data, you'll continually look for ways to improve services, introduce innovative ideas and enhance both employee satisfaction and visitor experience. Above all, you'll foster a culture of inclusivity, professionalism and care, creating a workplace where people feel valued, supported and proud to spend their time.
What We're Looking ForWe're looking for someone who combines operational excellence with genuine warmth, empathy and a passion for delivering exceptional experiences.
You'll bring:
-Experience leading workplace experience, hospitality, facilities or customer-focused operations within a corporate or premium environment.
-A naturally engaging and relationship-focused approach.
-The confidence and credibility to work closely with senior leaders and stakeholders.
-A passion for creating welcoming, inclusive and high-performing workplace environments.
-Experience developing, mentoring and empowering teams.
-Strong communication skills, with the ability to adapt your style to different audiences.
-Excellent organisational skills and attention to detail.
-A commitment to creating exceptional experiences through every interaction.
-Experience overseeing Front of House, Workplace Experience, Security, Cleaning and wider facilities services.
Why This Role?This is an opportunity to take ownership of a flagship corporate workplace and shape the experience of everyone who uses it. You'll have the autonomy to influence workplace culture, elevate service standards and create an environment that genuinely reflects the prestige of the organisation it represents.
If you're passionate about hospitality, workplace experience and delivering exceptional service at every touchpoint, we'd love to hear from you.