Senior Temporary Accommodation Officer


Company:	Ipswich Borough Council
Salary:	£40,444 to £42,123 a year
Hours:	Full-time
Location:	Ipswich, IP1 2DE
Working pattern:	On-site
Job type:	Permanent
Posting date:	28 Oct 2026
Closing date:	11 Nov 2026

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Summary

As a Senior Temporary Accommodation Officer, you’ll play a pivotal role in managing and developing a team responsible for managing our temporary accommodation hostels and external accommodation units, this includes managing difficult customer issues along with monitoring rent arrears and staff performance. Ensuring our customers receive a fair and thorough service and reflect best practice.

Essential requirements

Demonstrate effective communication skills both verbally and in writing Ability to prioritise own work load and that of others in order to meet deadlines Ability to write reports and produce statistics Application/interview Ability to build and maintain good working relationships with external organisations Demonstrate accuracy and attention to detail when maintaining records Ability to deal with difficult and stressful situations whilst maintaining standard of work Ability to work using own initiative with minimal supervision Proven ability to produce and develop ideas for problem resolution and make difficult decisions Flexible and adaptable in response to change 2 A levels or ONC/OND or an NVQ Level 4 or 3 years qualitative experience. Housing Related Qualification First aid certificate

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