Change Delivery Manager
| Company: | ISS Facilities Services |
|---|---|
| Hours: | Full-time |
| Location: | London, E14 9SH |
| Working pattern: | Hybrid - 2 days remote |
| Job type: | Permanent |
| Posting date: | 26 Oct 2026 |
| Closing date: | 25 Nov 2026 |
Summary
Change Delivery Manager
Location: London, E14 9SH
Hours of work: 40
Contract Type: Permanent
We are seeking an experienced Operational Change Delivery Manager to join our PMO team, supporting the delivery of operational change projects across a major UK facilities management account. This is a newly created permanent position offering the opportunity to lead meaningful change initiatives that enhance service delivery, operational efficiency and client experience.
Job Description
We are looking for a project professional with facilities management experience who can successfully manage operational change, mobilisations, service improvements and continuous improvement projects while ensuring seamless integration into business-as-usual operations. The role can be based in London or Manchester with hybrid working and travel to sites across the UK.
Key Responsibilities
Lead and deliver operational change projects from initiation through to completion.
Manage one major project alongside several smaller change initiatives.
Support operational mobilisations, demobilisations and service implementation projects.
Develop and maintain project plans, RAID logs, governance documentation and reporting.
Conduct change impact assessments and identify risks, dependencies and mitigation actions.
Coordinate project governance, stakeholder engagement activities and reporting cycles.
Support cost reduction, revenue generation and continuous improvement projects.
Lead post-implementation reviews and ensure lessons learned are embedded into future delivery.
Proud member of the Disability Confident employer scheme
