IT & Systems Lead


Company:	Brook Street
Salary:	£43,750 to £43,750 a year
Hours:	Full-time
Location:	united Kingdom, M3 2LF
Working pattern:	Remote
Job type:	Contract
Posting date:	26 Oct 2026
Closing date:	9 Nov 2026

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Summary

IT & Systems Lead

Remote (UK)

3-Month Fixed-Term Contract

£42,750 per annum (pro rata)

We're recruiting for an experienced

IT & Systems Lead to provide hands-on technical support, systems administration and stakeholder management within a fast-paced national programme. This role will ensure critical IT, telephony and Microsoft 365 systems run smoothly, proactively identifying and resolving issues before they impact service delivery.

Key Responsibilities

Act as the main point of contact for IT systems and telephony support.

Administer Microsoft 365, including SharePoint, Teams and shared mailboxes.

Manage and maintain VOIP/telephony platforms.

Log, investigate and resolve technical issues, ensuring excellent service standards.

Coordinate with external IT suppliers and support providers.

Monitor system performance and produce regular reports.

Deliver user support, onboarding and training for new starters.

Identify opportunities to improve processes through automation and technology.

Essential Skills & Experience

Microsoft 365 Administration (SharePoint, Teams, Exchange Online)

VOIP/Telephony Systems Administration

IT Systems Support & Troubleshooting

Stakeholder & Supplier Management

Incident Management, Issue Logging & Reporting

Power Automate / Workflow Automation

Strong Excel & Reporting Skills

Excellent communication skills with both technical and non-technical users

Proactive problem-solving approach

Ability to manage multiple priorities and work independently

Benefits

Flexible remote working

Generous annual leave entitlement

Employer pension contribution

Enhanced family-friendly policies

Wellbeing and mental health support programmes

Ideal backgrounds: IT Systems Administrator, Microsoft 365 Administrator, IT Support Lead, Technical Support Analyst, Systems Coordinator, Infrastructure Support Analyst or Telephony Specialist.

To apply, please submit your CV highlighting relevant Microsoft 365, telephony and IT systems experience.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

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