Helpdesk Operative
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | G73 1AU |
| Job type: | Permanent |
| Posting date: | 26 Oct 2026 |
| Closing date: | 25 Nov 2026 |
Summary
ROLE: Helpdesk OperatorHOURS: 40 hours a weekLOCATION: Glasgow
We're looking for a Helpdesk Operator to join our team. You'll be a passionate individual with customer service experience to manage phone call and email requests, support employees and log information onto a database.
You should be capable of delivering high levels of service, always remaining professional and ensuring Mitie's policies, processes and procedures are followed. As a Helpdesk Operator, you will be responsible for managing the flow of requests received to ensure a continuous and efficient service.
Role Responsibilities:
-Manage phone call and email requests.
-Support employees and log information onto a database.
-Deliver high levels of customer service while ensuring Mitie's policies, processes and procedures are followed.
-Manage the flow of requests received to ensure a continuous and efficient service.
-Act as the first line of contact for the Mitie team.
-Ensure timely input and output of all associated Helpdesk data.
Required Qualifications:
-Customer service experience.
-Strong standard of literacy and numeracy.
-Confident knowledge of Microsoft Office.
What's in it for you?
-High street discounts from thousands of well-known retailers, gyms and more via our MiDeals platform.
-Life cover of up to four times your salary.
-Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (with the potential for free shares).
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