Transport Coordinator
| Company: | NWF Group |
|---|---|
| Salary: | £28,000 to £35,000 dependant on experience |
| Hours: | Full-time |
| Location: | Crewe, CW2 5AB |
| Job type: | Permanent |
| Posting date: | 26 Oct 2026 |
| Closing date: | 25 Nov 2026 |
Summary
Job Advert
The Transport Coordinator sits at the centre of the depot's daily operation, the point of contact between the drivers on the road and the plan they're meant to be delivering against. When a delivery runs late, a vehicle breaks down, or a customer needs an additional drop adding to the day, this role is where the problem lands and gets sorted. The Coordinator owns the live transport operation for the shift, with the authority to make reasonable day-to-day operational decisions within agreed parameters.
This is a live, reactive role during shift. Deliveries don't stop because something has gone wrong, and the coordinator is the person keeping the day moving while staying on top of the compliance and record-keeping that must happen regardless of how busy the shift gets.
Why NWF Fuels?
- Monthly Pay: £28,000 to £35,000 per annum dependant on experience
- Shifts: Monday to Friday
- Holidays: 33 days per year including bank holidays
- Progression Opportunities: Clear progression pathways within the Fuels Transport function and across the wider group that operates 2 other business’
- Training Opportunities: Funded, accredited courses.
- Medicash: Cashback on routine medical expenses such as dental, optical, physiotherapy and more!
- Shopping Discounts: Save with discounts at major retailers like Sainsbury’s, Morrisons, Currys, Debenhams and more!
- Travel Savings: Discounts on flights, hotels, and airport parking.
- Entertainment Offers: Reduced prices at over 400 cinemas across the UK, including savings on drinks and snacks.
- Dining and Lifestyle: Access to deals on restaurants, leisure activities, and other lifestyle services.
- Enhanced Policies: Enhanced maternity and paternity leave.
- The Usual: Company Pension Scheme, Life Assurance, Cycle to Work Scheme, Employee Assistance Programme including counselling, legal and financial support, Free Refreshments, Free Secure On-Site Parking!
Day to Day
Driver liaison and delivery monitoring
- Own the live transport operation during the shift, exercising the authority to make reasonable day-to-day operational decisions — reprioritising drops, reallocating resource, or amending routes — within agreed parameters.
- Liaise directly with front-line tanker drivers throughout the shift, providing route updates, delivery instructions and support as needed.
- Monitor delivery progress in real time against the planned schedule, tracking which drops are on time, running late, or at risk.
- Identify and resolve operational issues as they arise during the day vehicle delays, access problems, site issues, or driver queries keeping the shift moving with minimum disruption.
- Support the addition of extra deliveries into the day's schedule as required, working out where they can realistically be fitted in without compromising existing commitments.
- Keep drivers informed of any changes to their round promptly and clearly, so nobody is working from an out-of-date plan.
Compliance and record-keeping
- Always Keep local Operator’s Licence (O-Licence) records for the depot up to date and audit-ready.
- Maintain accurate tachograph and drivers' hours records, monitoring compliance with Working Time and Drivers' Hours regulations throughout the shift.
- Record and file vehicle defect reports and walk-round checks, escalating any that affect roadworthiness immediately.
- Maintain accurate delivery and proof-of-delivery (POD) records for the shift, ensuring paperwork is complete and correctly filed.
Driver debriefs and shift handover
- Be responsible for driver debriefs within the region reviewing each driver's day, capturing any issues, delays, near misses or vehicle faults, and logging them accurately.
- Feed debriefs information back into the planning process so recurring issues on a route or with a vehicle are picked up and addressed, not repeated day after day.
- Provide a clear, accurate handover to the next shift's Coordinator, so nothing gets lost between AM and PM cover.
- Flag any driver conduct, fatigue or wellbeing concerns arising from debriefs to the Regional Transport & Infrastructure Manager.
Planning and coordination support
- Support the Regional Planner with same-day route amendments where deliveries are added, delayed, or need reallocating between drivers.
- Coordinate cover for driver absence or sickness during the shift, working with the Senior Transport Coordinator to keep the day's deliveries on track.
- Operate within agreed resource and cost parameters during the shift, keeping overtime, agency cover and other avoidable additional transport costs to a minimum and flagging cost pressures to the Senior Transport Coordinator as they arise.
- Communicate proactively with Customer Services and the Internal Account team on delivery ETAs where a client has raised a query, so front-line teams aren't left chasing for an update.
- Support contingency planning during weather disruption, road closures or other events affecting the day's deliveries.
Health and safety
- Reinforce health and safety standards with drivers throughout the shift, including safe loading, PPE and site-specific requirements.
- Report and escalate any incidents, near misses or safety concerns immediately, in line with the depot's incident reporting process.
- Support toolbox talks and safety briefings as required.
What will you bring?
- Experience in a transport, logistics or distribution coordination role, ideally within a regulated or safety-critical environment.
- Familiarity with drivers' hours regulations, tachograph records and O-Licence compliance requirements.
- Experience liaising directly with drivers or field-based teams during live operations.
- Experience using transport management or routing systems is advantageous.
- Calm and decisive under pressure able to solve problems in real time without letting the rest of the shift slip.
- Clear communicator, able to give drivers concise, accurate instructions and keep other functions informed without unnecessary delay.
- Organised and accurate with compliance records and paperwork, even during a busy shift.
- Comfortable prioritising competing demands an added delivery, a vehicle issue and a driver query can all land at once, and this role needs to work through them methodically.
- Reliable and present for the full shift, drivers need to know the coordinator is there and reachable throughout the day.
- Practical problem-solver, focused on keeping deliveries moving rather than escalating everything upward.
- Honest and thorough in debriefs, willing to log issues accurately even when the answer isn't straightforward.
- Works well as part of a small team, handing over cleanly between shifts.
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.