Monitoring Officer
| Company: | Conwy County Borough Council |
|---|---|
| Hours: | Full-time |
| Location: | Colwyn Bay, LL29 7AZ |
| Working pattern: | Hybrid - 2 days remote |
| Job type: | Permanent |
| Posting date: | 23 Oct 2026 |
| Closing date: | 5 Nov 2026 |
Summary
This is an exciting opportunity to contribute to the delivery of safe, effective, and high-quality care services across Conwy. The role plays a vital part in monitoring, supporting, and working collaboratively with a diverse range of commissioned care providers, including Residential and Nursing Homes, Domiciliary Care Agencies, 24/7 Supported Living Services, and Shared Lives/Adult Placement Schemes. Through effective quality assurance, performance monitoring, and partnership working, you will help ensure that services meet regulatory requirements, deliver positive outcomes, and continuously improve for the individuals and communities they support.
Dyma gyfle cyffrous i gyfrannu at ddarparu gwasanaethau gofal diogel, effeithiol ac o safon uchel ar hyd a lled Conwy. Mae’r rôl yn hollbwysig wrth fonitro, cefnogi a chydweithio gydag amrywiaeth o ddarparwyr gofal a gomisiynwyd, yn cynnwys Cartrefi Preswyl a Nyrsio, Asiantaethau Gofal Cartref, Gwasanaethau Byw â Chymorth 24/7 a Chynlluniau Rhannu Bywydau/Lleoli Oedolion. Trwy sicrhau ansawdd, monitro perfformiad a gweithio mewn partneriaeth yn effeithiol, byddwch yn helpu i sicrhau bod gwasanaethau yn bodloni gofynion rheoleiddio, yn cyflawni canlyniadau cadarnhaol, ac yn parhau i wella ar gyfer yr unigolion a chymunedau maen nhw’n eu cefnogi.
Essential requirements
Excellent communication and interpersonal skills are essential, with the ability to build effective working relationships with service users, families, providers, and partner agencies. You will also possess strong analytical and report-writing skills, enabling you to evaluate evidence, identify trends and risks, produce clear and accurate reports, and make informed recommendations that support continuous service improvement. In return, you will join a supportive and experienced team committed to promoting quality, wellbeing, and positive outcomes for people who rely on care and support services. This is a rewarding opportunity to make a real difference, helping to ensure that vulnerable adults receive safe, effective, and person-centred care while contributing to the continuous improvement of commissioned services across Conwy. Mae sgiliau cyfathrebu a rhyngbersonol rhagorol yn hanfodol, ynghyd â gallu i feithrin perthnasoedd gweithio effeithiol gyda defnyddwyr gwasanaeth, teuluoedd, darparwyr ac asiantaethau partner. Byddwch hefyd yn meddu ar sgiliau dadansoddi ac ysgrifennu adroddiadau cryf, gan eich galluogi i werthuso tystiolaeth, adnabod tueddiadau a risgiau, llunio adroddiadau clir a chywir, a gwneud argymhellion gwybodus sydd yn cefnogi gwelliant gwasanaeth parhaus. Yn gyfnewid, byddwch yn ymuno â thîm cefnogol a phrofiadol sydd yn ymroddedig i hyrwyddo ansawdd, lles a chanlyniadau cadarnhaol i bobl sydd yn dibynnu ar wasanaethau gofal a chymorth. Mae hwn yn gyfle gwerthfawr i wneud gwir wahaniaeth, helpu i sicrhau bod oedolion diamddiffyn yn derbyn gofal diogel, effeithiol sy’n canolbwyntio ar yr unigolyn tra’n cyfrannu at welliant parhaus gwasanaethau a gomisiynir ar hyd a lled Conwy.
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