Admin Officer (AO)


Company:	Brook Street
Salary:	£15.59 to £15.59 an hour
Hours:	Full-time
Location:	West End, WC2A 2LL
Job type:	Temporary
Posting date:	23 Oct 2026
Closing date:	30 Oct 2026

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Summary

Admin Officer (AO)

Location: Strand, London WC2A 2LL

Additional information:

* Office-based role, Monday to Friday, 37 hours per week

* Pay rate: £15.59 per hour

If you're someone who enjoys keeping things moving-preparing paperwork, coordinating schedules, answering enquiries, and delivering a "right first time" service-this is a fantastic opportunity to join a respected team supporting the smooth running of courts and tribunals. Our client is hiring for a reputed client in Her Majesty's Courts and Tribunals Service (HMCTS).

What you'll be doing:

* Preparing papers, files and documents for courts, tribunals, hearings and meetings

* Producing standard court/tribunal correspondence and materials, following clear guidance

* Creating and updating records on an in-house computer system and inputting data accurately

* Booking and preparing meeting rooms, supporting training courses and arranging related activities

* Clerking civil and family courts/tribunals and ensuring papers and materials are up to date

* Supporting listing and rota management by checking files and assisting court users

* Handling face-to-face, written and telephone enquiries with helpful, polite customer service

* Contacting parties, scheduling and serving court documents; undertaking admin linked to warrants, fines and fees (including chip and pin)

* Verifying and checking documents, records and statistics against criteria and procedures

* Supporting team information board (TIB) meetings and contributing to problem-solving and small projects

* Managing workload targets for throughput and accuracy

What you'll bring:

* Strong administrative experience and excellent customer service mindset

* Confidence working with guidelines and comprehensive instructions, using discretion and initiative within a process framework

* Good problem-solving approach using lean/continuous improvement principles

* Solid computer skills for records, data input and straightforward reporting

* Ability to work to deadlines and accuracy requirements, and to cross-check your work and colleagues' work when needed

* A flexible attitude-there may be occasional need to support other nearby HMCTS offices

Ready to make a real difference through high-quality administration? Apply now and take the next step with Our Client.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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