Customer Service Advisor


Company:	Iris Recruitment
Salary:	£28,066 to £28,341.48 a year
Hours:	Full-time
Location:	CM11 2UF
Working pattern:	On-site
Job type:	Permanent
Posting date:	21 Oct 2026
Closing date:	20 Nov 2026

Apply for this job

Summary

We’re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. You’ll be the first point of contact for tenants, managing a high volume of inbound calls (with a expected minimum of 60 calls taken per day) while delivering a professional and empathetic customer experience. In addition, you will log and schedule repair requests, coordinate appointments and ensure all interactions meet agreed Service Level Agreements (SLAs).

The role also includes managing a shared repairs inbox, prioritising emails, updating systems accurately and following up on repairs. You’ll handle a range of enquiries, from routine repairs to more complex or sensitive issues, so the ability to work at pace, think on your feet and remain calm under pressure is essential.

About You

Experience in a call centre or high-volume customer service role – essential.

Confident managing 60+ calls per day alongside administrative tasks – essential.

Strong organisational skills with excellent attention to detail.

Experience managing a shared inbox and prioritising workload effectively.

Clear, professional & confident verbal and written communication skills. – essential.

Proficient in Microsoft Office and CRM systems (MSI experience highly desirable).

Experience in social housing, repairs, or maintenance is desirable but not essential.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday Schemes

Flexible Working & Flexible Bank Holidays

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Extensive Wellbeing Support, including EAP

Loyalty & Values Awards

Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Apply for this job