Helpdesk Administrator
| Company: | Bespoke Facilities LTD |
|---|---|
| Salary: | from £13.45 an hour |
| Hours: | Full-time |
| Location: | Leicestershire |
| Working pattern: | Remote |
| Job type: | Permanent |
| Posting date: | 1 Oct 2026 |
| Closing date: | 31 Oct 2026 |
Summary
Company Overview
We are looking for an experienced and organised Reactive Maintenance / Helpdesk Administrator to join our growing team on a part-time, remote basis. This is a fast-paced role supporting reactive maintenance and property operations on both commercial sites and within the social housing sector.
If you have experience managing reactive maintenance works, coordinating operatives, working with SOR codes, and thrive in a busy environment, we would love to hear from you.
Location
Remote / Work from Home occasional travel may be required for client meetings, inspections, and operational support.
The Role
You will play a key role in supporting the day-to-day delivery of reactive maintenance and void works across commercial and social housing contracts. Working closely with operatives, subcontractors, clients, and internal teams, you will help ensure works are raised, managed, completed, and invoiced efficiently.
This is an ideal opportunity for someone who has previously worked within social housing maintenance, voids, or repairs administration and is confident working in a fast-moving environment.
Key Responsibilities
Managing reactive maintenance and void work orders
Scheduling and coordinating operatives and subcontractors
Raising and processing jobs through MRI / Dynamics / Trackplan
Reviewing and checking SOR (Schedule of Rates) codes
Supporting void inspections and maintenance planning
Liaising with clients, tenants, site teams, and operatives
Monitoring job progress and ensuring service levels are met
Handling invoicing and general maintenance administration
Maintaining accurate records and job updates
Supporting the wider operations team with day-to-day coordination
What We’re Looking For
Essential:
Previous experience within reactive maintenance
Experience working within the social housing sector
Strong understanding of SOR codes (Schedule of Rates)
Excellent organisational and communication skills
Ability to work in a fast-paced environment and manage multiple tasks
Confident liaising with operatives, clients, and colleagues
Good IT and administration skills
Desirable:
Experience using MRI / Microsoft Dynamics
Experience carrying out or supporting void inspections
Knowledge of repairs and maintenance processes within housing contracts
What We Offer
Fully remote working
Supportive and growing team environment
Immediate start opportunity
Competitive salary package
How to Apply
Please send your CV along with a short summary of your relevant experience in reactive maintenance administration.
We are looking to hire immediately, so early applications are encouraged.
Work Locations: Birmingham/Midlands/East Midlands (Remote)
Benefits:
Company pension
Application question(s):
Do you have a strong understanding of SOR codes (Schedule of rates)?
Are you confident liaising with Operatives, Colleagues & Clients?
Do you have good administration skills?
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