Primary Care Contracts & Performance Manager
| Company: | NHS Jobs |
|---|---|
| Salary: | £23 to £26 an hour |
| Hours: | Full-time |
| Location: | Bushey, WD23 2NN |
| Job type: | Permanent |
| Posting date: | 21 Oct 2026 |
| Closing date: | 2 Nov 2026 |
Summary
Key responsibilities 1. Contracts and commissioned services Maintain a central register of QOF, DES, LES, ECF and other applicable commissioned services, including targets, specifications, deadlines and clinical leads. Monitor performance, identify shortfalls and coordinate corrective action plans with clinical leads and the Patient Care Team. Oversee timely collection of activity evidence and submissions, working with Finance to reconcile claims and income. Identify new or amended service requirements and coordinate implementation; escalate risks to GP Partners. 2. Performance reporting and data quality Produce regular dashboards and exception reports for partners covering QOF, enhanced services, ECF, recalls and other agreed KPIs. Review disease registers, coding quality and outstanding clinical activity; agree priorities for searches and corrective work. Ensure search methodology, reporting processes and recurring deadlines are documented and reproducible. 3. Patient Care Team leadership Line manage the Clinical Data & Care Coordination Lead and other Patient Care Team staff, including supervision, objectives, development and performance reviews. Allocate and monitor workloads, maintain cover arrangements and ensure continuity during leave and absence. Set priorities for ad hoc EMIS search requests from partners, clinicians and managers alongside contractual work. Promote clear ownership, standard operating procedures and effective cross-training. 4. Recall and clinical programmes Oversee long-term condition recall programmes, childhood immunisations, cervical screening, NHS Health Checks, LD and SMI reviews and other targeted programmes. Monitor invitations, non-response, appointments and outstanding actions against agreed protocols and deadlines. Oversee administrative arrangements for safeguarding registers and meetings and palliative care/GSF and MDT processes, with clinical responsibility retained by designated clinicians. Coordinate administrative support for group clinics and other clinical initiatives. 5. Research development Work with the designated GP research lead to assess potential participation in primary care research; the practice does not currently operate an established research programme. If studies are approved, oversee administrative processes for approved searches, invitations, recruitment tracking, deadlines and activity reports. Ensure research activity follows study approvals, information governance requirements and appropriate clinical oversight. 6. Collaboration and governance Work closely with GP Partners, clinical leads, Finance, Operations, Reception and the wider administrative team. Maintain appropriate information governance, confidentiality and escalation arrangements. Lead process improvements that support contractual achievement and reduce avoidable administrative work. Key working relationships GP Partners; Clinical Data & Care Coordination Lead; Patient Care Team; GP and nursing leads; Finance Manager; Operations and Reception managers; commissioners and relevant external services.