Associate Director of Patient Engagement and Experience


Company:	NHS Jobs
Salary:	£79,504 to £91,609 a year
Hours:	Full-time
Location:	Bournemouth, Christchurch and Dorset, BH7 7DW
Job type:	Permanent
Posting date:	20 Oct 2026
Closing date:	4 Nov 2026

Apply for this job

Summary

The postholder will take a significant role in the continued development of high-quality patient experience and care quality throughout the Trust providing support and guidance to Trust staff ensuring a patient focussed service. The post holder will be the primary source of expert, strategic professional leadership, advice and guidance to the Trust Board and Care Groups in matters of patient engagement, patient experience including complaints and volunteering in order to deliver an outstanding patient experience for the Trust. Provide strategic and corporate leadership for the Trust-wide Patient Experience and Voice portfolio, translating national and Trust priorities into clear policies, standards, improvement programmes and measurable outcomes.- Ensure patient, carer and community voices influence strategy, governance, service design and evaluation through inclusive engagement, co-design, accessible routes for participation.- Lead systems for capturing, analysing, acting on complaints, PALS contacts, surveys, patient stories, equality insight and community feedback to identify inequalities, risks and improvement priorities.- Provide senior oversight of complex complaints and poor experiences, ensuring effective advocacy, restorative approaches, learning, corrective action and escalation of significant or unresolved risks.- Hold corporate oversight of patient experience services, including complaints, PALS, surveys, involvement and co-design, carers, Chaplaincy, translation and interpreting, and volunteers.- Provide Executive and Board assurance, chair the Patient Experience and Voice Improvement Group and integrate patient experience with patient safety, clinical effectiveness and regulatory assurance.

Apply for this job