Primary Care Support Manager
| Company: | NHS Jobs |
|---|---|
| Salary: | £20.44 to £24.61 an hour |
| Hours: | Full-time |
| Location: | Wolverhampton, WV6 0DE |
| Job type: | Contract |
| Posting date: | 19 Oct 2026 |
| Closing date: | 29 Oct 2026 |
Summary
Main Responsibilities Workforce & HR Management: Act as one of the Operational Management contacts for the PCN ARRS staff overseeing annual leave, sickness absence, and Statutory/Mandatory training compliance. Provide regular reports to the PCN Board to provide assurance that PCN Workforce is compliant with all regulatory requirements. Collaborate with the Senior Management Team to support PCN developments, projects, and initiatives. Manage the recruitment process for new roles, from writing adverts to coordinating interview panels and consulting with the Senior PCN Manager to ensure appropriate pre-employment checks are completed. Operational Delivery & Performance Tracking: Act as the daily operational point of contact for the 6 Member Practices, to answer financial queries or any questions in relation to the ARRS Workforce. Monitor PCN performance against national and local targets. Deputise for the Senior PCN Manager at Board Meetings, Senior Management Team Meetings, PCN Members meetings, ICB Operational Meetings, and others as and when required. Ensure data submissions, toolkits and claims are accurate, verified, and submitted within deadlines. Maintain the PCN Risk Register and Incident Log, with support from the Senior PCN Manager. Keep an accurate PCN inventory log of all PCN equipment including mobile phones and who they are allocated to. Support with the emerging Integrated Neighbourhood Teams agenda where appropriate. Finance & Payroll: Maintain an oversight of the PCN Financial status and functions. Communication, Governance and Board Support: Attend and support PCN Board meetings, Practice Manager Meetings, Care Homes Meetings and ARRS staff meetings. Prepare agendas, reports and supporting papers in conjunction with the Senior PCN Manager/Clinical Director. Ensure accurate minutes and action plans are maintained. Monitor progress against agreed actions and Board decisions. Maintain governance documentation, policies, and risk registers. Ensure compliance with the PCN DES and relevant NHS requirements. Support the dissemination of key information and decisions across the Network. Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Confidentiality: While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers, or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Miscellaneous The post holder may be required to work across all PCN sites in line with service needs and hours worked will need to be flexible. The post holder must comply with all Wolverhampton Total Health PCN policies and procedures, including Equal Opportunities, Health & Safety, Confidentiality, and Data Protection. Participation in appraisal and continuous professional development is required. The above job description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the service.