Team Lead


Company:	i4 Recruitment
Salary:	£33,000 to £33,000 a year
Hours:	Full-time
Location:	NR5 8EG
Working pattern:	On-site
Job type:	Permanent
Posting date:	19 Oct 2026
Closing date:	18 Nov 2026

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Summary

Team Lead – WorkWell Norfolk

Location: Multiple localities across Norfolk – Norwich, North Norfolk, Breckland, Great Yarmouth, South Norfolk & Broadland, and King’s Lynn & West Norfolk

Hours: Full and part time options depending on the employing organisation

Contract: Fixed term, permanent and other contract types depending on the employing organisation

Salary: circa £33,000 pa (pro rata for part time). Depending on the employing organisation, local T&Cs may differ

Leave: Set by the employing organisation

Application Deadline: Wednesday 4th November 2026

Reports to: Employing organisation’s nominated manager

About the Role

WorkWell Norfolk is a new countywide service launching in November 2026, helping people with health conditions stay in work, return after sickness absence or move towards suitable employment. It is delivered by a partnership of local organisations led by Future Projects.

As a Team Lead, you will lead WorkWell delivery in your locality, supporting and supervising Health and Work Coaches to deliver a safe, high-quality service while keeping a smaller caseload of your own. This is a non-clinical role.

Key Responsibilities

• Lead, support and supervise Health and Work Coaches, promoting consistent, person-centred practice.

• Oversee referral allocation, caseloads and capacity across the team.

• Maintain a smaller caseload of around 8–12 participants (full time).

• Monitor case quality and outcomes, and use WorkWell data to prepare accurate locality reports.

• Act as first point of support for safeguarding and participant risk, escalating through agreed pathways.

• Build local relationships with GP practices, social prescribing, VCFSE organisations, Jobcentre Plus and employers.

About You

• Experience supporting people one-to-one in a coaching, advice or support role.

• Experience leading or supervising staff, and managing caseloads, priorities and risk.

• Organised, fair and calm under pressure, with sound judgement.

• Confident using data to understand performance and write clear reports.

• Working knowledge of safeguarding, confidentiality and inclusive practice.

• No formal qualification required, but you will need to show the experience to lead the role.

Where We Are Recruiting

• Future Projects: Norwich, and one Team Lead shared across North Norfolk and Breckland.

• Action Community Enterprises CIC (ACE): Great Yarmouth, and South Norfolk & Broadland.

• Community Action Norfolk (CAN): King’s Lynn & West Norfolk.

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Five FTE Team Lead roles across the partnership.

How to Apply

• Apply through this advert to receive an application form, along with the full job description.

• On the form, choose the employing organisation(s), locality/localities, hours and contract type you would like to be considered for. You can select more than one.

• Shortlisted applicants will be invited to a selection day in Norwich on Tuesday 10th November 2026.

Additional Information

• Line management of Health and Work Coaches within your locality.

• Community, office and remote working, with regular travel within your locality (driving licence desirable).

• Induction and training provided, including Safeguarding.

• Appointment subject to pre-employment checks, including right to work, references and an appropriate DBS check.

• All partner organisations are committed to safeguarding and equal opportunities.

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