WorkWell Norfolk SPOA and MDT Administrator


Company:	NHS Jobs
Salary:	from £26,000 a year
Hours:	Full-time
Location:	Broadland Business Park, NR7 0WF
Job type:	Contract
Posting date:	15 Oct 2026
Closing date:	8 Nov 2026

Apply for this job

Summary

1.1 Single Point of Access and Referral Management Receive, acknowledge and log all referrals to the Norfolk WorkWell SPOA from every source (self-referral, GP and primary care, employers with consent, VCFSE, Local Authority and DWP partners, education and Population Health Management case finding), in every accepted format, including email, online and paper. Check referrals are complete, contact referrers or participants for missing information, and prepare each referral for triage so it can be completed within one working day of receipt. Undertake initial non-clinical screening of referrals against the WorkWell acceptance criteria using the agreed triage protocol, passing every referral to the Advanced Nurse Practitioner for clinical review and escalating any indication of risk (including suicide or self-harm) immediately. Allocate accepted referrals to the appropriate local Work and Health Coach across the six Norfolk neighbourhood areas (North Norfolk, Breckland, Norwich, South Norfolk, Great Yarmouth, King's Lynn and West Norfolk), tracking contact within one working day and first assessment within three working days. Arrange warm handovers for referrals not appropriate for WorkWell under a no wrong door approach, recording the service handed to and informing the referrer. Coordinate cross-border referrals with the Suffolk WorkWell SPOA, recording participant choice and handover. Monitor referrals returned to the SPOA where contact has not been achieved within five working days, adding them to the MDT agenda and completing agreed actions with the person and referrer. Make the SPOA accessible to everyone, arranging interpreters, accessible formats or alternative ways to engage for participants facing language, literacy, digital or other barriers. 1.2 MDT Coordination and Support Schedule WorkWell MDT meetings [frequency TBC, e.g. weekly], coordinating attendance of clinical and non-clinical members and circulating the agenda and case list in advance. Compile the case list with the MDT Chair, including new referrals needing MDT input, returned referrals, complex or stalled cases and planned discharges. Take accurate minutes of MDT decisions, rationale and actions, record outcomes in each participant's record, and circulate the action log promptly. Track MDT actions to completion, following up with owners and reporting overdue actions to the MDT Chair. Process onward referrals and signposting agreed at MDT, sending referral information securely to partners and confirming receipt. 1.3 Records, Coding and GP Communication Maintain accurate, up to date electronic participant records, ensuring information is recorded once and available to all members of the team, so participants only need to tell their story once. Apply the WorkWell SNOMED code to each accepted participant and send updates to the participant's GP clinical record using the agreed templates. Process fit note (Med3) administration for participants under WorkWell care, sending notes to participants and updating GP practices in line with the clinician's instructions. Issue discharge letters to participants and GPs, and send the 12-week post-discharge follow-up contact to ascertain health and employment status (contractual threshold 50%). Handle person identifiable data securely in line with UK GDPR, the WorkWell data sharing agreements and NPC information governance policies. 1.4 Management Information and Reporting Collect and validate the mandatory DWP/DHSC management information for every participant (Appendix B of the service specification), including demographics, health barriers, employment status, outcomes and dates. Record baseline and discharge EQ-5D and Attitudes to Work and Health questionnaires and participant satisfaction surveys, chasing incomplete returns. Collect data on time from sub-contractors and delivery partners so the monthly return is complete. Prepare the monthly management information submission and quarterly KPI reports for review by the WorkWell Service Manager, flagging data gaps and performance against thresholds. Support the quarterly Clinical Triage Audit by extracting samples, collating records and recording findings for the Advanced Nurse Practitioner. Maintain the service's trackers and logs, including referrals, waiting times, onward referrals, incidents and compliments and complaints. 1.5 Team and Service Support Act as the first point of contact for telephone and email enquiries to the SPOA, handling calls from participants, referrers and employers professionally and with empathy. Maintain the directory of onward referral partners and local services across the six neighbourhood areas. Book rooms, appointments and joint assessments at neighbourhood sites, including collocated Connect to Work venues where agreed. Keep records of staff mandatory training (including Oliver McGowan training on learning disability and autism), DBS checks and induction, so evidence can be given to the ICB on request. Help develop SPOA processes, templates and standard operating procedures during mobilisation and as the service matures. 2. Communication and Stakeholder Engagement Build effective working relationships with GP practices, PCNs and WorkWell Norfolk stakeholders as the main source of referrals, helping referral and record sharing arrangements work smoothly. Communicate clearly and sensitively with participants, many of whom will have mental health needs, recognising when to pass a call or concern to a clinician without delay. Liaise with the Suffolk WorkWell SPOA, the Norfolk Connect to Work SPOA and neighbourhood teams to coordinate handovers and avoid duplication. Provide clear, accurate information about WorkWell to referrers, participants and employers, promoting the service where required. 2.1 Other Responsibilities Working with the WorkWell Service Manager, Advanced Nurse Practitioner and wider team: Follow and help maintain the SPOA escalation procedure so that urgent clinical or safeguarding concerns reach the Advanced Nurse Practitioner immediately. Provide cover for colleagues during absence to protect the one working day triage standard. Support service evaluation and engagement activity, including surveys and feedback sessions. Support the WorkWell Service Manager with contract review meetings, papers and actions. Undertake other ad hoc duties as requested by the WorkWell Service Manager or Advanced Nurse Practitioner.

Apply for this job