Claims Advisor
| Company: | Arc Legal Group |
|---|---|
| Salary: | Income Protection Cover if you're off sick continuously for 26 weeks or more, Company Days Off in Addition to Annual Leave, Private Medical Insurance, Worldwide Travel Insurance, Discounted Gym Membership, Professional Development + Membership support, where required by the role, Support for your Continuing Career |
| Hours: | Full-time |
| Location: | Cardiff, CF10 3DQ |
| Working pattern: | Hybrid - 2 days remote |
| Job type: | Permanent |
| Posting date: | 16 Oct 2026 |
| Closing date: | 15 Nov 2026 |
Summary
We are looking for a Claims Advisor to join our team, based out of our Cardiff office on a hybrid basis.
You’ll be responsible for assessing and progressing legal expenses claims while supporting customers throughout the process. This includes:
Reviewing and assessing new legal expenses claims
Determining whether claims fall within policy coverage
Liaising with solicitors to monitor claim progress
Providing clear, supportive customer updates by phone and email
Managing and progressing your own caseload
Ensuring claims are handled efficiently and fairly