REQ007484 - Customer Support Officer


Company:	Conwy County Borough Council
Salary:	£26,847- £27,274 per annum (G03)
Hours:	Full-time
Location:	Colwyn Bay, LL29 7AZ
Working pattern:	On-site
Job type:	Permanent
Posting date:	16 Oct 2026
Closing date:	2 Nov 2026

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Summary

We are looking for a self-motivated individual to support the Environment, Roads and Facilities department in providing a first class customer service to residents and visitors to Conwy.

Principal duties will include:

• To provide accurate, meaningful and consistent advice to customers

• To listen patiently and demonstrate empathy with the customer’s situation and convey a genuine desire to help and support

• First point of contact for all customer enquiries

• Actively work with team members on a daily basis to reach team goals and provide support to other team members

Rydym yn chwilio am unigolyn sy’n hunangymhellol i gefnogi adran yr Amgylchedd, Ffyrdd a Chyfleusterau i ddarparu gwasanaeth o’r radd flaenaf i breswylwyr ac ymwelwyr Conwy.

Bydd y prif ddyletswyddau'n cynnwys:

• Darparu cyngor cywir, ystyrlon a chyson i gwsmeriaid.

• Gwrando’n amyneddgar a chydymdeimlo â sefyllfa'r cwsmer a chyfleu awydd diffuant i'w cynorthwyo a'u cefnogi.

• Bod y pwynt cyswllt cyntaf ar gyfer pob ymholiad gan gwsmeriaid.

• Mynd ati i weithio gydag aelodau'r tîm yn ddyddiol i gyflawni nodai’r tîm a chefnogi aelodau eraill o’r tîm.

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