Administrative Secretary
| Company: | NHS Jobs |
|---|---|
| Salary: | from £12.71 an hour |
| Hours: | Full-time |
| Location: | Northampton, NN4 8QF |
| Job type: | Permanent |
| Posting date: | 16 Oct 2026 |
| Closing date: | 30 Oct 2026 |
Summary
Patient Services Point of contact for patients, both in person and via telephone Acknowledge patients courteously and ensure they are directed appropriately Handle patient enquiries sensitively, efficiently and appropriately, escalating where needed Remind patients to book appointments for additional tests required for onward referrals Taking payments, providing receipts and documenting payments for private work requests from patients and external organisations Administrative Secretary Team Duties Scan/import, process, and action incoming correspondences Read code and update patient records accurately and appropriately in line with practice processes Monitor and action emails received in shared inboxes Monitor and action patient responses sent via SMS Process onward routine and 2WW referrals via eRS, email and letter Process A&G, prior approval and expedite requests Conduct audits Compile meeting paperwork Action, update and/or compete tasks received via SystmOne Process SARs and iGPR requests from patients and external organisations Process patient and external organisation non-NHS work requests Conduct Online Access/Proxy Access record review Registration and deduction administrative tasks Initiate and follow death protocol when notified of a patient death Telephone and Communication Answer incoming calls promptly and professionally Advise and signpost patient appropriately Have working knowledge of the telephone system Liaise and communicate with patients, other staff and teams, other healthcare services and other external services clearly and effectively Transferring calls to appropriate staff or teams Practice Support Support clinical and non-clinical staff with general office duties as required Work flexibly across both practice sites to meet service needs Support the practice teams during busy periods, including sickness or annual leave cover of work Assist in maintaining a safe, tidy, and welcoming work environment Any other tasks/duties allocated by managers Confidentiality and Compliance Ensure patient data is recorded and maintained in accordance with GDPR and confidentiality requirements. Always maintaining strict confidentiality of patient information Adhere to practice policies, procedures, and NHS guidelines Participate in mandatory training and practice meetings