Energy Adviser / Champion


Company:	Citizens Advice SORT Ltd
Salary:	£25,844 to £28,261 a year
Hours:	Full-time
Location:	Greater Manchester
Working pattern:	Field-based
Job type:	Permanent
Posting date:	15 Oct 2026
Closing date:	28 Oct 2026

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Summary

Reporting to the Energy Team Leader, you will be responsible for engaging directly with partners, raising awareness of the service and the outcomes it achieves for clients, creating a community of energy awareness, and providing face-to-face and telephone support.

To do this you will engage with partners and community groups on a one-to-one basis and through the delivery of energy awareness sessions to professionals and members of the community, including sessions to raise awareness of the dangers of carbon monoxide.

Advice delivery

- Deliver energy advice to those at risk of, or in, fuel poverty.

- Act as a consultant to advisers within our partner organisations on energy advice and energy efficiency issues.

- Deliver a programme of energy-focused pop-up events in community locations, utilising data and local intelligence to target areas of most need.

- Undertake assessments and offer practical energy saving tips and measures to clients.

- Advocate and liaise with energy and water suppliers on behalf of clients.

- Record and maintain case records that conform to set quality standards.

- Provide energy efficiency information to vulnerable clients, along with appropriate referrals or signposting when necessary.

- Where appropriate, refer clients into internal specialist services (Debt, Welfare Benefits) for clients with advice needs.

- Deliver light-touch energy training to partner organisations.

- Actively promote the positive image of Citizens Advice SORT Group.

Performance targets and quality standards

- Assess the impact of energy efficiency advice and financial capability interventions in improving the financial resilience of clients.

- Evaluate the effectiveness of the service in promoting a culture of behaviour change in terms of energy awareness and income maximisation, tailored to individual client groups.

- Keep up to date with changes to the energy industry and support the Manager to ensure all reporting requirements requested by funders or related external partners are met.

- Assist in the monitoring and collation of research and campaign issues and client success stories.

- Encourage good teamwork and lines of communication between all members of staff and volunteers.

Professional and personal development

- Keep up to date with relevant energy advice issues and maintain an up-to-date working knowledge of all new relevant legislation through attending training opportunities, and reading monthly subscriptions, relevant publications and Citizens Advice updates.

- Ensure all mandatory training is completed on time using the development time allowed.

- Identify and implement plans for your own training and development needs.

- Maintain a personal training and development record.

- Work with your line manager to develop an annual learning and development plan which meets your development needs and the needs of the organisation.

- Take an active role by contributing to regular meetings, taking a lead on your own development.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

Hours: 35 per week

Salary: £25,844 to £28,261

Deadline to apply: midnight, 28th October 2026

Interview date: 28/10/26

Please find the job pack here: https://drive.google.com/file/d/1Y2Sbv798nS3p0UjapUBA10EjqFXwnDDN/view?usp=sharing

Some of our benefits include:

- Flexible working opportunities

- 30 days annual leave + bank holidays, pro rata (plus additional days for length of service)

- 3% employer contribution

- Employee assistance scheme

- Annual and mid-year staff events

- Mental health and wider wellbeing initiatives

- Learning, development and growth opportunities

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