Senior Client Engagement Consultant
| Company: | AKG |
|---|---|
| Salary: | from £43,000 a year |
| Hours: | Full-time |
| Working pattern: | Remote |
| Job type: | Permanent |
| Posting date: | 6 Oct 2026 |
| Closing date: | 31 Oct 2026 |
Summary
1. New Business Development
a. Procurement Opportunities
- Register on the main online procurement portals used by your sector.
- Keep abreast of trade publications for potential new opportunities.
- Monitor opportunities arising, for those that are suitable for LPU, summarise the key information for discussion with the CEED and other relevant colleagues.
- Work closely with your peers to ensure you understand their requirements and share any suitable opportunities.
b. Bids and Tenders
- Adopt a proactive approach to support the writing of bids and tenders in your sector.
- Work with other members of the bid writing team to achieve the best submission.
- Lead on the development and delivery of pitches and presentations to potential clients.
- Take a supporting role with colleagues who are developing and delivering pitches and presentations for potential clients.
c. Sales Channels, Partnerships and Subcontracting
- Make effective use of a range of sales channels to develop new client relationships and new business.
- Adopt an outward facing approach, identifying potential partnerships that could yield new business in your sector.
- Maximise networks to identify subcontracting opportunities that LPU might be interested in exploring.
- Attend relevant conferences and careers fairs to generate new business.
d. Apprenticeships: Levy and Non-Levy
- Meet or exceed new business sales targets.
- Target larger levy paying employers to develop long-term sustainable relationships.
- Adopt a consultative approach, looking beyond just apprenticeships, but at the wider business training and development needs.
- Carryout a Training Needs Analysis (TNA).
- If ESOL is identified as an area for development, ensure our USP in this area is brought to the table and the Head of Learner Support is involved in key discussions.
- Promote our apprenticeship matching service.
- Produce engaging business proposals and presentations, with the objective of securing new business.
- Work with the client to develop programmes and plan cohorts of new apprenticeship starts.
- Work with the marketing and design team to develop branded marketing resources.
- Work with Quality and Operations to make agreed adaptations to the core curriculum.
- Refer high quality learner starts that support the business to minimise early leavers and maximise timely achievements.
e. Commercial and Advanced Learner Loans
- Linking to 1.d.iv and 1.d.vi, ensure that all commercial opportunities are fully explored and included for further discussion as part of the business proposal.
- Identity common requests for commercial training in your sector.
- Promote LPU’s ESOL for Work programmes.
- Linking to 1.d.iv and 1.d.vi, ensure that when appropriate Advanced Learner Loans opportunities are explored and included for further discussion as part of the business proposal.
- Work with the client to develop programmes and plan cohorts of new apprenticeship starts.
- Work with the marketing and design team to develop branded marketing resources.
- Work with Quality and Operations to make agreed adaptations to the core curriculum.
2. Account Management
a. Account Management
- Proactively manage your accounts to ensure high satisfaction levels are maintained and to maximise sales opportunities.
- Provide up to date performance data report for your accounts.
- Hold account management meetings at agreed intervals.
- As a minimum formerly review progress towards the objectives agreed from the TNA and business proposal half-way through and at the end of cohort 1, if any changes are required discuss these with the relevant Operations Manager.
- Work closely with the relevant Operations Manager to collaboratively review account performance and meet with clients.
- Continue to plan new cohorts.
- New TNAs may be required as the clients’ business needs change; adopt a supportive approach to keep clients engaged in the process.
- Encourage clients to hold certificate presentations and celebrate success internally and externally.
- Adopt a proactive approach to the development of case studies.
- Adopt a proactive approach to the nomination for employer and learner of the month
- As appropriate promote LPU’s ESOL for Work Programmes and apprenticeship matching service.
- Work with the Operations Managers to drive up the volume of ‘excellent’ employer reviews on ‘Find an Apprenticeship.’
3. Quality and Compliance
- Ensure clients are engaged and have a full understanding of their commitments, through effective and robust information, advice and guidance.
- Ensure learner referrals are high quality, result in low levels of early leaver and high levels of achievement.
- Support the Ofsted Nominee with the planning and preparation for inspection, by engaging with clients and learners to book appointments and prepare them for inspection.
- Ensure all data entry meets internal and external requirements.
- Keep up to date with relevant funding rules, including, but not exclusively eligibility and suitability.
- Ensure employer contracts are in place and current for all your employer clients.
- Work closely with your employer clients to support them to manage the various stages of the DAS and wherever possible gain approval for LPU to manage the data input on their behalf.
- Support the Enrolment team with Training Plans as and when required.
- Ensure that the employer client has a health and safety policy, that training is undertaken at induction and there are annual refreshers.
- Where required ensure that health and safety requirements have been met, in particular for learners under the age of 18 or those with a disability or declared ill health.
- Ensure suitable safeguarding arrangements are in place for learners under the age of 18 and vulnerable adults.
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Perks and Benefits Generous annual leave, plus public holidays based on location. Extra annual leave for your birthday or an alternative celebration day. Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable). Opportunities for professional growth via Mauve Academy – our learning portal. Annual training allowance for career development. Hybrid working environment, with home setup allowance (where applicable). Optical benefits (£155/€180 toward eye tests, glasses, and lenses). Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.
Mauve Group
RemotePermanentFull time