Recovery and Enforcement Officer


Company:	Cheltenham Borough Council
Salary:	£33,673 to £35,570 a year
Hours:	Full-time
Location:	Cheltenham, GL50 9SA
Working pattern:	On-site
Job type:	Permanent
Posting date:	14 Oct 2026
Closing date:	28 Oct 2026

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Summary

We have an exciting opportunity for a debt recovery expert to join our successful Revenues and Benefits Team. In this role you will work as part of a dedicated and knowledgeable team collecting council tax, business rates, BID levy and housing benefit overpayments.

- Review accounts in arrears and decide on appropriate recovery action

- Negotiate fair and sustainable repayment plans with residents.

- Take enforcement action when necessary, following legislation and policy.

- Present evidence at court hearings

- Work closely with enforcement agents, courts and internal teams.

- Deliver excellent customer service with empathy and professionalism.

This is a full-time, permanent position.

Please note that this vacancy may close early if we receive a high volume of suitable applications.

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