Medical Receptionist / Care Navigator
| Company: | NHS Jobs |
|---|---|
| Salary: | from £13.03 an hour |
| Hours: | Full-time |
| Location: | HEREFORD, HR2 8HT |
| Job type: | Permanent |
| Posting date: | 14 Oct 2026 |
| Closing date: | 30 Oct 2026 |
Summary
Job summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To be flexible to provide cover for colleagues absences in addition to normal working hours. To have a thorough knowledge of all practice procedures To work in accordance with written protocols Receiving patients, making appointments by telephone and in person and dealing with queries Taking and passing on messages to clinical and administration staff Registration of new patients Process patients change of address Processing and distributing incoming and outgoing mail Scanning, filing and coding of patient correspondence to medical records and forward to GPs as required Email / Fax and photocopy as requested Keeping the reception area, waiting room, notice-boards and leaflet dispensers tidy. Other: Pulling/filing notes for surgeries and update as necessary Clear, tidy and restock clinical rooms Ensure building security opening up/locking up of practice premises and maintaining security in accordance with Practice protocols Ensure compliance with strict confidentiality standards at all times Attend team meetings Attend training sessions Liaise with hospital and external agencies as required Any other tasks allocated by the Reception Manager and/or Practice Manager.