SMT Coordinator
| Company: | NHS Jobs |
|---|---|
| Salary: | from £35,000 a year |
| Hours: | Full-time |
| Location: | Pinner, HA5 3EE |
| Job type: | Contract |
| Posting date: | 13 Oct 2026 |
| Closing date: | 30 Oct 2026 |
Summary
Provide day-to-day operational and coordination support to the SMT. Organise and coordinate meetings, including weekly clinical meetings. Support the smooth running of meetings and maintain appropriate records. Track actions arising from meetings and ensure agreed follow-up is completed. Coordinate communications and actions between the SMT and wider practice team. Identify outstanding actions, risks or operational issues and escalate where appropriate. Support implementation of decisions and agreed operational changes Workforce and Staffing Coordination Maintain and coordinate clinical staffing and absence systems. Coordinate annual leave, study leave and absences for Doctors, Pharmacists, Physician Associates, Nurses and HCAs in line with agreed processes. Create and maintain nursing and HCA rotas following appropriate management approval. Arrange locum cover to support continuity of services. Support onboarding and induction of new staff, trainees, registrars and locums. Coordinate access to required systems and services for new starters. Coordinate leaver processes, including account closure and completion of outstanding tasks. Coordinate Smartcard access and related processes for new starters and locums. IT and Clinical Systems Coordination Act as a first point of contact for routine IT and system-related issues within the practice. Troubleshoot routine hardware and software issues and escalate where necessary. Support staff with EMIS, AccuRx, ICE, Surgery Connect, Phonebar and other practice systems. Create and manage user accounts and access profiles. Raise and manage IT service desk tickets, including joiners, leavers, hardware/software requests and password resets. Coordinate IT clearance and access requirements. Monitor systems such as iMonit and CCTV and escalate concerns appropriately. Ensure EMIS and Windows updates are completed and issue reminders where required. Maintain records of practice/CCG-issued laptops and other IT assets. Support Smartcard access, unlocking and related queries. Ensure staff have timely access to necessary clinical and administrative systems. Practice Administration and Operational Support Coordinate ordering of stationery, toners and printer drums. Manage printer-related issues and coordinate toner and drum changes. Arrange collection and disposal/return of old stock and equipment as required. Coordinate courier arrangements and maintain associated processes. Maintain document archives and support appropriate document management. Carry out mail merges and other administrative processes as required. Monitor and maintain photocopying processes and usage. Support the smooth running of the practice's administrative infrastructure. Communication and Information Management Manage internal staff communications, including system updates, reminders and staff notifications. Upload and maintain appropriate content on patient-facing media systems. Maintain and update the practice website as required. Ensure relevant information is communicated to staff in a timely and appropriate manner. Produce reports relating to operational activity, including inbound calls and queue times. Maintain accurate records and information to support management decision-making. Patient and Service Support Handle and resolve patient complaints and concerns received face-to-face and by telephone, within the scope of the role. Escalate complaints or concerns to the appropriate member of the SMT when required. Support the practice in maintaining a responsive and patient-focused service. Identify recurring operational issues and bring these to the attention of the SMT. New Starters, Trainees and Locums Coordinate system access and administrative requirements for new starters. Support email, EMIS and induction processes. Set up accounts and access across relevant practice systems. Coordinate arrangements for trainee pharmacists, registrars and other trainees. Coordinate Smartcard access and associated documentation. Ensure new staff receive timely access to the systems and resources required for their role. Compliance, Processes and Continuity Support the SMT in maintaining effective operational processes. Monitor completion of routine system updates and other required actions. Maintain appropriate records and documentation. Support continuity of services through effective workforce and operational coordination. Arrange appropriate locum cover when required. Identify gaps, risks or operational problems and escalate them appropriately. Contribute to the review and improvement of practice processes.