Senior Contract Manager
| Company: | PROPERTY SUPPORT SERVICES UK LIMITED |
|---|---|
| Salary: | TBC |
| Hours: | Full-time |
| Location: | Manchester, CM5 9AA |
| Job type: | Permanent |
| Posting date: | 12 Oct 2026 |
| Closing date: | 21 Nov 2026 |
Summary
Job Advert
PSS Cleaning Contract Manager – Key Responsibilities
- Manage the day-to-day delivery of cleaning services across multiple client sites, ensuring consistently high standards of service delivery.
- Lead, train, motivate, and support cleaning teams to achieve operational excellence and client satisfaction.
- Conduct routine site inspections, quality audits, and compliance checks to ensure contractual obligations are met.
- Develop and maintain cleaning schedules, staffing rotas, and workforce plans to meet service requirements efficiently.
- Manage time and attendance systems, monitoring employee attendance, absence, overtime, and labour utilisation to ensure effective deployment of resources.
- Review and approve T&A, ensuring payroll information is accurate, submitted on time, and aligned with company procedures.
- Monitor payroll budgets and labour spend across contracts, identifying variances and implementing corrective actions to maintain profitability.
- Manage contract budgets, cost control, and resource allocation to achieve financial targets while maintaining service quality.
- Produce and analyse regular performance, payroll, attendance, and financial reports to support operational and commercial decision-making.
- Act as the primary client contact, building strong relationships and ensuring high levels of customer satisfaction and retention.
- Monitor performance against KPIs, service level agreements, and contractual obligations, implementing improvement plans where required.
- Ensure full compliance with health & safety legislation, company policies, and industry best practice.
- Maintain accurate operational records, audit documentation, and compliance reports.
- Control stock levels of cleaning materials, consumables, and equipment, ensuring cost-effective purchasing and inventory management.
- Oversee recruitment, onboarding, training, development, and performance management of cleaning staff.
- Identify and implement opportunities to improve service delivery, productivity, and operational efficiency.
- Coordinate specialist cleaning activities and manage subcontractors where required.
- Respond promptly and effectively to urgent cleaning requests, incidents, and operational issues.
- Ensure all staff are trained and competent in the safe use of chemicals, cleaning equipment, machinery, and PPE.
Business Development & Commercial Responsibilities
- Drive organic growth by identifying opportunities to expand cleaning services within existing contracts and client portfolios.
- Develop and maintain strong relationships with clients, managing agents, and stakeholders to identify new business opportunities.
- Promote the full range of PSS Cleaning Services, including specialist cleaning, periodic works, and additional value-added services.
- Conduct regular contract review meetings, presenting service enhancements and proposals for additional works.
- Prepare quotations, costings, and service proposals for ad-hoc, project, and additional service opportunities.
- Support tender submissions, presentations, and contract renewal processes to secure new and retained business.
- Work closely with senior leadership to convert sales opportunities and achieve revenue and profit growth targets.
- Identify cross-selling and upselling opportunities that enhance client service while increasing contract value.
- Monitor market trends, competitor activity, and client feedback to identify opportunities for service innovation and expansion.
- Contribute to client retention strategies by delivering exceptional service and maintaining strong commercial relationships.
Support the achievement of regional business objectives through proactive networking and business development activities
Operations in: Liverpool-Manchester-Leeds Corridor