Medical Receptionist / Administrator Two Part-Time Posts
| Company: | NHS Jobs |
|---|---|
| Salary: | from £12.71 an hour |
| Hours: | Full-time |
| Location: | Lancashire, BB3 1BZ |
| Job type: | Permanent |
| Posting date: | 12 Oct 2026 |
| Closing date: | 30 Oct 2026 |
Summary
Job title: Medical Receptionist / Administrator Employer: Spring-Fenisco Healthlink and Pringle Street Surgery Hours: One post of 25 hours and one post of 20 hours per week, each across five working days, Monday to Friday Location: Cross-site working at Springfield Surgery, Pringle Street Surgery and Feniscowles Surgery Reports to: Practice Manager Purpose of the role To help our surgeries run smoothly by providing a welcoming reception service and reliable administrative support. You will often be a patients first point of contact, so a calm, helpful and respectful approach is essential. You will work closely with reception colleagues, clinicians and the Practice Manager. Your weekly rota will clearly identify when you are undertaking reception duties and when you are allocated administrative work, as well as the site where you will be based. Our approach to patient care We aim to provide safe, compassionate and accessible care for our local communities, within a supportive family practice where patients are treated with respect and colleagues work together. Reception and patient support Greet patients and visitors and respond to enquiries with courtesy and patience. Answer incoming calls, make calls as required and take clear, accurate messages. Book, cancel and rearrange appointments in line with practice procedures. Use agreed care navigation guidance to direct patients to appropriate services, referring clinical questions or uncertainty to a clinician. Explain registration procedures, appointment arrangements and access to online services. Communicate clinician-approved advice and test results only in accordance with practice protocols. Receive patient samples and follow the practice procedure for handling them. Recognise when a patient needs urgent assistance and promptly alert the appropriate clinician or colleague. Respond sensitively to patients who are distressed or concerned and seek support when needed. Administration Administrative duties will be clearly allocated on the weekly rota and may include: Processing patient registrations, deductions and registration uploads. Scanning, uploading and filing documents in the correct patient record. Updating patient details and entering information accurately on practice systems. Monitoring and actioning allocated emails, correspondence and administrative tasks. Running agreed searches and preparing reports following training and instructions. Contacting patients for reviews, recalls, appointments and other agreed follow-up work, including support for QOF and long-term condition reviews. Supporting the setup of new trainees on practice systems and amending clinics or appointment templates when authorised and trained to do so. Assisting with requests for patient records, subject access requests and online access under the guidance of the Practice Manager or nominated colleague. Liaising with other healthcare services and organisations as required. Supporting audits and other practice administration within the scope of the role. Allocated duties will reflect your training, experience and the needs of the practice. You should raise any outstanding work or competing priorities with the Practice Manager. Cross-site working and cover Work at Springfield Surgery in Darwen, Pringle Street Surgery in Blackburn and Feniscowles Surgery in the Feniscowles area, as shown on the weekly rota. Be flexible about site and shift arrangements to support the wider team. Help provide cover for annual leave and sickness, including requests made at short notice, with arrangements agreed with the Practice Manager. Provide clear handovers so colleagues know what has been completed and what needs attention. Opening, closing and the working environment Follow the opening and closing procedures for each surgery when allocated these duties. Prepare reception areas for patients and keep workspaces tidy and organised. Maintain supplies of stationery and other agreed items. Store confidential information securely and follow procedures for building security, keys and access codes. Report equipment problems, premises concerns or safety hazards promptly. Confidentiality, safety and professional standards Respect patient privacy and access information only as required for your work. Follow practice procedures for confidential information, data protection and secure communication. Treat patients, visitors and colleagues fairly, with dignity and respect, recognising individual needs and backgrounds. Follow health and safety, infection prevention and safeguarding procedures and report concerns promptly. Know how to contact the safeguarding leads at each practice; details will be provided during induction. Follow practice policies, maintain professional behaviour and comply with the practice dress code. Raise mistakes, incidents and complaints promptly so they can be addressed and learning shared. Teamwork, induction and development We value a team in which staff feel supported and can ask for help. You will be expected to: Work cooperatively with colleagues and communicate clearly across the three sites. Complete induction and required training, including training on relevant practice systems and local procedures. Ask for guidance when a task is unfamiliar or outside your training. Take part in staff meetings and share practical suggestions for improving patient experience and daily working arrangements. Complete mandatory training and participate in reviews of your development needs. Annual leave Annual leave and bank holiday entitlement will be set out in the employment contract and calculated pro rata. Leave requests must follow practice procedures so appropriate cover can be arranged across the sites.