Junior IT Support Analyst

Summary

Junior IT Support Analyst

Based in Bromley, Kent – up to £25K

What you can expect:

Salary: Up to 25k
Full-time role working from Monday - Friday, based at our Head Office in Bromley
25 Days holiday plus bank holidays
Free learning and development
Contributory Pension Scheme
Annual Salary Review
Employee of the month - £100 for outstanding contribution
Staff Appreciation Days
Long service awards
Working within a great, friendly team and organisation
Regular team lunches and company events
The opportunity to enhance your existing skills and learn many more
DBS Certificate paid for by Excelcare

Main Responsibilities:

Learn the ordering and invoicing process. Credit card statement.
Receive goods and then asset tag.
Become proficient in the company asset management system.
Maintain stock levels of all kit and consumables.
Build strong rapport with our external suppliers.
Professionally handle and log incoming support requests from end-users via telephone.
Identify and become proficient in the software and hardware used and supported by our organization.

Once you have become fully competent in the above. (Approx. 4 – 6 months)

Assist in setting up new user profiles and deactivating them when needed.
Participate in hardware installation and configuration.
Efficiently monitor and manage the ticket queue for incoming requests.
Prioritise and schedule problems, with the option to escalate issues to the IT Support
Team or IT Support Manager when necessary.
Access knowledge bases and FAQ resources on the Extranet/Internet for problem resolution.
There will be no change in your role for at least 12 months.

Required Skills:

Desired Skills and Experience:

A genuine interest in computing
While prior exposure to the IT office environment is beneficial, we welcome recent school/college leavers with a strong interest in IT.
A basic understanding of Microsoft Windows OS, Microsoft Office, related applications, and computer hardware is desirable.