Voice and Unified Communications Engineer


Company:	NHS Jobs
Salary:	£56,276 to £63,176 a year
Hours:	Full-time
Location:	London, E2 9NJ
Job type:	Contract
Posting date:	24 Sept 2026
Closing date:	11 Oct 2026

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Summary

Project Delivery Lead site-level technical delivery for UC migrations in line with project plans. Assist BA's in conducting detailed site surveys to identify required hardware, endpoints, VLANs, and infrastructure readiness. Perform physical deployment of handsets and related UC equipment. Ensure smooth migration for clinical and operational services, including receptions, crisis teams, community teams and inpatient wards. Microsoft Teams Voice Administration Configure MS Teams Voice routing, policies, dial plans and user profiles. Build and maintain Auto Attendants, Call Queues and resource accounts. Configure and manage Teams-certified handsets (Yealink or equivalent). Apply best practice for numbering, naming conventions, and governance. Telephony Migrations & Support Migrate services from legacy systems (Avaya, BT, MSD, PSTN, etc). Coordinate number PORTs with telco suppliers and ensure smooth cutovers. Test inbound/outbound routing, call flows, and contingency arrangements. Provide second and third-line UC engineering support during go-live. Stakeholder Engagement Work with site managers, Estates, Digital Networks, SD-WAN team, and other partners to ensure readiness. Communicate clearly with services about go-lives, outages, and timelines. Provide training and on-site guidance to staff where needed. Documentation & Governance Maintain accurate records of migrations, configurations and asset inventories. Update project workbooks, RAID logs, and documentation repositories. Ensure compliance with NHS change control, data protection, and infrastructure standards.

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